2020 Mazda CX-5 Reliability - Consumer Reports
With the second generation CX-5, Mazda retained most of the sporty handling that made the first-generation enjoyable, but this SUV is much more mature now with vastly improved ride comfort, noise isolation, and interior quality. It's one of the more desirable models in the compact SUV class. Unlike purely rational choices like the Honda CR-V and Subaru Forester, there’s a bit of joie de vivre with the CX-5.

Reliability

We expect the 2022 CX-5 will be more reliable than the average new car. This prediction is based on data from 2019, 2020 and 2021 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
Research Years * Redesign year
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2020 Mazda CX-5 owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Apple CarPlay

"It failed to load one morning and I was unable to connect my phone. After driving for about 5 or 10 miles it suddenly decided to load."

Anonymous, TX (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)
Backup or other camera/sensors

"Distortion in view...fuzzy picture quality"

Anonymous, CA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)
Display screen goes blank

"While driving home from a short trip, the dashboard went dark. The car was at the dealer for over 4 weeks while they waited for a new cluster from Japan. They did give us a loaner and are going to make 1 or 2 of our car payments. We only had the $39,000 car for a few weeks when it happened."

Anonymous, (2020 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)
Hardware replacement

"The USB port used for phone connection became unusable. You could not physically get a USB plug into the port."

Anonymous, PA (2020 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)
Radio

"Horrible controls...location of buttons, navigating from satellite to am/fm, tuning channels: a nightmare. Very different than the majority of cars."

Anonymous, CA (2020 Mazda CX-5 Grand Touring 2.5-L 4 Cyl)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Sunroof

"When the sunroof was opened - it would not close."

Anonymous, (2020 Mazda CX-5 Touring 2.5-L 4 Cyl)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

"Liftgate control would drain the battery completely so could not start the car."

Anonymous, (2020 Mazda CX-5 Signature 2.5-L 4 Cyl turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Compare 2020 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
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