The C-Class may be a compact sedan but it's also a solid, agile, quiet, comfortable and credible luxury car. We tested the base C250, powered by the exceptionally smooth, 201-hp, turbocharged four-cylinder engine Mercedes introduced for 2012. It serves up ample power, but its 24 mpg is not exactly stellar.
Alerts
There are 6 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2013 Mercedes-Benz C-Class has been recalled 6 times by NHTSA. View Recalls
Research Years * Redesign year
Worse Better
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01*
02
03
04
05
06
07
08*
09
10
11
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13
14
15*
16
17
18
19
20
Overall Reliability Verdict
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2013 Mercedes-Benz C-Class owners. The owner comments describe problems respondents experienced with this vehicle.

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Sunroof drain clogged causing water to leak into passenger compartment during heavy rain. Electronics in floor pan were then damaged. Repair shop cited this as a "common problem" with C-class cars."

Anonymous, (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"The tire management system is unreliable"

Anonymous, FL (2013 Mercedes-Benz C-Class C250 3.5-L V6)
Seals and/or weather-stripping

"Very noisy from wind and road at all speeds over about 30 mph"

Anonymous, AL (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"the sunroof does not seal properly causing rattle noises and loud wind sounds"

Anonymous, OH (2013 Mercedes-Benz C-Class C300 1.8-L 4 Cyl turbo)
Squeaks or rattles

"Door windows rattle. Repaired while in warranty but began again in a few months. Now I just live with it."

Anonymous, AL (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"Plastic-on-plastic noises in the dash on rough surfaces. I've "shimmed" certain spots with bits of rubber gasket material, which has improved the situation, but it is not gone entirely."

Anonymous, CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"waiting on dash parts to silence buzz in dashboard"

Anonymous, TX (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"Squeak behind dashboard"

Anonymous, NY (2013 Mercedes-Benz C-Class C300 3.5-L V6)

"whether the car has been washed or its been in rain, the loud squeak occurs, eventually squeak disappears when car dries. Benz services hasn't been able to determine source of loud squeak sound yet"

Anonymous, OH (2013 Mercedes-Benz C-Class C300 1.8-L 4 Cyl turbo)

"Rattling noise from center console, passenger side door, and panoramic sunroof"

Anonymous, CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"The right rear window rattles over less-than-smooth roads. The dealership has tried to fix it but it keeps coming back. Now it is out of warranty and I'm going to just live with it/"

Anonymous, AL (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"Persistent rattling noise from the right rear door. The window mounting was found to be loose by the dealer, who repaired it during regularly scheduled maintenance"

Anonymous, AL (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Wind noise

"When we drive with the back windows down, we get a very loud wind buffeting. Cannot make it go away unless we close those windows. We use the back windows because we have dogs. Dealer said there's nothing he can do."

Anonymous, TX (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"because the sunroof doesn't seal properly their is a tremendous amount of wind noise that comes into the interior"

Anonymous, OH (2013 Mercedes-Benz C-Class C300 1.8-L 4 Cyl turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"Dealer had to work on it twice to get it corrected"

Anonymous, CA (2013 Mercedes-Benz C-Class C350 3.5-L V6)

"I have been to the dealership nearly 8 times now for this issue, which they acknowledge but claim they can not repair. They claim to have 'fixed' this by swapping the front tires (Left/right) but this makes no sense to mechanics I've talked to. The"

Steve S., CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"Hit a small pothole and many expensive bad things happen"

J M., KY (2013 Mercedes-Benz C-Class C300 3.5-L V6)
Ball joints

"Suspension creaks and deemed to be unfixable by Merdeces-Benz service center"

Anonymous, CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Shocks or struts

"Clunking noise while driving. About 8k miles in car. Dealer replaced both front struts Been great since then"

Anonymous, TX (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Steering linkage (includes rack and pinion)

"The steering module locked up when the electronic ignition switch went out. It took a couple weeks to get it all repaired. Thankfully, it was all under warranty"

Anonymous, OK (2013 Mercedes-Benz C-Class C300 3.5-L V6)
Steering wheel vibration

"Two months into getting the car I felt a vibration in the steering so I took it back to have them look at it and they said they could not find anything wrong. It continues to get worse and now it is noticeable to someone on the passenger side as wel"

Anonymous, MD (2013 Mercedes-Benz C-Class C300 3.5-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Accessory belts or pulleys

"belt tensioner and idle pulley needed to be replaced - made odd sounds sometimes."

Anonymous, TX (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Engine computer

"drive-ability issues. unpredictable acceleration, "turbo lag", a totally unacceptable driving experience. don't see how you can recommend this vehicle. two dealers tell me this is normal. all this and only 23 mpg?"

Anonymous, TX (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Engine mounts

"When I brought the car in for a routing service, I was told it needed engine and transmission mounts along with brakes for a total cost of $2,900 including the routing service."

Anonymous, FL (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"Motor mounts replaced after only 4 years and about 40,000 miles on car. MERCEDES-BENZ charges big $$$ for any repairs."

Anonymous, CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"(2) engine mounts went bad at 42000 miles as well as (1) transmission mount. This is quite early in my opinion"

Steven T., NV (2013 Mercedes-Benz C-Class C300 3.5-L V6)
Oil leaks

"Rear main crank seal from factory had to be replaced after install of engine replacement at 1200 miles"

Doc K., OR (2013 Mercedes-Benz C-Class C300 6.3-L V8)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

In-dash navigation system (GPS)

"It stopped working on my way to Florida in December 2014 and was replaced at no cost with a newer system by Sarasota Mercedes"

Anonymous, MN (2013 Mercedes-Benz C-Class C300 3.5-L V6)

"It does not always let you input the street address, It also has a very limited choice for looking up a destination by name"

Anonymous, WI (2013 Mercedes-Benz C-Class C250)
Phone pairing (e.g., Bluetooth)

"Newer model of apple iphone will not pair with the car, the car cannot detect the iphone when both are in search/pair mode. After researching this, I found information about the issue. The car needs to be returned to a dealership to get a software update in order to use the newer Bluetooth tech. It was not made clear to me over the telephone if I will be charged for this update. The car is no longer covered by the factory warranty"

Anonymous, PA (2013 Mercedes-Benz C-Class C350 3.5-L V6)
Software update fixes

"Car went into the limp mode, computer had to be reset."

William G., NJ (2013 Mercedes-Benz C-Class C300 3.5-L V6)
Voice control commands

"Voice commands aren't picked up by car. It can't hear! I can yell at it and still it won't acknowledge hearing anything. When it does hear, it's often inaccurate. As for navigation, there's a real problem with getting car to accept a city and then a street. Lots of failures and then often incorrect directions. I just updated the map program and its worse!"

Anonymous, CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Calipers

"After putting the car in for maintenance, the brakes kept squeaking. I had to have it towed back to the dealer to correct"

Anonymous, NJ (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Normal routine brake wear

"Pads wore out. Just had to replace them."

Anonymous, CT (2013 Mercedes-Benz C-Class C300 3.5-L V6)
Parking brake

"The parking bake spring had to be replaced because it would not release properly."

Anonymous, KS (2013 Mercedes-Benz C-Class C300 3.5-L V6)
Premature brake wear

"Brake jobs for MERCEDES-BENZ very costly"

Anonymous, CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Squeaking

"I went to the dealership 7 times before they finally admitted that there was a technical bulletin on this sqeaky brake problem. They also claimed to have not done it right the last visit. I have been back twice since for the same thing"

Steve S., CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Paint (fading, chalking, cracking, or peeling)

"Car has been well maintained but not garage kept. Paint is dull even after waxing with a high quality wax product. There are iron oxide deposits (looks like rust stains) on the white paint on the back of the car near the license plate"

Anonymous, PA (2013 Mercedes-Benz C-Class C350 3.5-L V6)

"Chrome trim around windows oxidized. Bad quality"

Steven T., NV (2013 Mercedes-Benz C-Class C300 3.5-L V6)

"Lower front bumper...so low that makes contact with pull in curb stops...what has started as a rub has now grown into cracked and chipping paint on the lower front bumper"

William S., OR (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Blower (fan) motor

"I have had to have the blower motor replaced 3 times in the last 4 years; twice covered by warranty and once I paid in part while MERCEDES-BENZ picked up 75% of the cost due to the fact it was a recurring blower motor malfunction"

John C., NY (2013 Mercedes-Benz C-Class C300 3.5-L V6)

"blower motor quit, easily fixed at dealership"

Anonymous, MI (2013 Mercedes-Benz C-Class C300 1.8-L 4 Cyl turbo)
Heater system

"Only blew hot air NOT A.C"

Laura C., CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Headlights

"Lightbulb went out."

Anonymous, PR (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Keyless entry

"There are times the keyless entry stops working. Than starts working again"

Ira W., NJ (2013 Mercedes-Benz C-Class C300 3.5-L V6)
Warning lights

"The warning lights would come on and the car would go into limp mode. The dealer reset the computer. this happened 2 months ago and it hasn't happened again."

W G., NJ (2013 Mercedes-Benz C-Class C300 3.5-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

"During February, over a period of 30 days, I spent $7,900 on the car including replacing the engine adjusters (5,000), motor and transmission mounts (1,400)"

Anonymous, FL (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"Complained about whirring sound from engine. They replaced oil pump, balance shaft, checked pulleys to no avail. Finally, MBUS ordered a new engine. Was in the service dept over six weeks. Good loaner provided"

Anonymous, TX (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"One of the cylinders had low pressure. MB dealership replaced engine under 50K warranty"

Doc K., OR (2013 Mercedes-Benz C-Class C300 6.3-L V8)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

"clunking noise - 6000 dollar replacement"

Anonymous, CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)
Battery cables

"Auto start stop feature stopped working. Bad negative battery cable prevented battery from charging properly. Main and Auxiliary batteries and cable replaced. Charging program updated"

Daniel J., WA (2013 Mercedes-Benz C-Class C300 3.5-L V6)
Electronic ignition

"The electronic ignition switch went out, locking the steering module. It took the dealership a couple weeks to get everything fixed. Releasing the steering module lock took the longest"

Anonymous, OK (2013 Mercedes-Benz C-Class C300 3.5-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"The problem started when we first bought the vehicle but didn't realize it wasn't normal until much later. The trans would hold onto 1st gear way to long. Then it started about 15 mo ago slipping from lower gears. MB replaced entire transmission in July 2019 using the MB backed extended warranty i purchased the vehicle. New trans not perfect, still needs adjustment and the only thing that I really have to complain about. Very well built car."

Anonymous, TX (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

"Replaced under warranty. Vibration in transfer box when turned to full lock"

Godfrey J., ON (2013 Mercedes-Benz C-Class C300 3.5-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"Passenger air bag of and on with lightweight passenger"

Anonymous, NE (2013 Mercedes-Benz C-Class C300 3.5-L V6)

"MERCEDES-BENZ issued a technical service bulleting (recall) in October 2017. Since then I have been requesting that the necessary correction be made on the vehicle but the MERCEDES-BENZ dealer continues to say that MERCEDES-BENZ has not provided the necessary parts. For something as important as an airbag(s), this delay in correcting the problem is unacceptable."

Anonymous, PA (2013 Mercedes-Benz C-Class C350 3.5-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"Same issue that caused the transmission replaced."

Anonymous, TX (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

CV joint

"Dealer identified that they were bad so charged a lot of dollars to replace them."

Anonymous, CT (2013 Mercedes-Benz C-Class C300 3.5-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"clamp holding cable to open door broke. Cost over $1200 to fix."

Anonymous, WA (2013 Mercedes-Benz C-Class C300 3.5-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel cap

"Gas pump nozzle won't stay in filler hole. Keeps popping out if handle is locked on self fill. You must manually hold the nozzle down in the filler hold"

John R., CA (2013 Mercedes-Benz C-Class C250 1.8-L 4 Cyl turbo)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
COMMUNICATION
Nov 01, 2019
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
What should you do:
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V787000
Potential Number of Units Affected: 24226
AIR BAGS
Jan 09, 2019
An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally, MBUSA is recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio, 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2011 C300, 2011-2014 C300 4Matic, C350, C63 AMG, E350 Cabrio, E350 Coupe, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2011-2016 E550 Cabrio, E550 Coupe, 2011-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." MBUSA is also recalling certain 2012-2014 C250, E350 4Matic Coupe, SLS AMG Cabrio 2012-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, 2010-2011 C300, 2010-2014 C300 4Matic, C350, C63 AMG, E350 Coupe, 2011-2014 E350 Cabrio, SLS AMG Coupe, 2015-2016 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2016-2017 E550 Cabrio, 2010-2016 E550 Coupe, 2010-2015 GLK350 4Matic, GLK350 RWD, and 2013-2015 GLK250 BlueTec 4Matic vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
What should you do:
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V010000
Potential Number of Units Affected: 288779
AIR BAGS
Jan 10, 2018
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe, GLK350 4Matic, GLK250 Bluetec 4Matic, GLK350, SLS Coupe, SLS AMG GT Coupe, and SLS Roadster vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, MBUSA is recalling certain 2010 C300, C300 4Matic, C63 AMG, E350 Coupe, E550 Coupe, GLK350, and GLK350 4Matic vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." MBUSA is also recalling certain 2009 C300, C300 4Matic, C63 AMG, and C350 vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MO, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI and WY or "Zone C." In the event of a crash necessitating deployment of the passenger frontal air bag, these passenger air bag inflator may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
What should you do:
MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. Mercedes issued an interim notification to owners on February 23, 2018. A second notice will be mailed when remedy parts are available. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V043000
Potential Number of Units Affected: 132167
AIR BAGS
Oct 06, 2017
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
What should you do:
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V627000
Potential Number of Units Affected: 495290
STEERING
Apr 12, 2017
A loss of steering can increase the risk of a crash.
Summary:
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015 GLK350 4MATIC vehicles. The steering coupling connecting bolt may have been insufficiently tightened, possibly resulting in a loss of steering.
What should you do:
MBUSA will notify owners, and dealers will inspect the steering coupling connecting bolt, tightening it as necessary, free of charge. The recall began May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V252000
Potential Number of Units Affected: 168
AIR BAGS, ELECTRICAL SYSTEM
Mar 14, 2017
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
What should you do:
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V177000
Potential Number of Units Affected: 51
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