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Furthering its model name revitalization, Mercedes-Benz replaced the sharp-edged GLK compact SUV with a softer-shaped, more refined GLC. The GLC slots between the entry-level GLA and mid-sized GLE.
Alerts
There are 8 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS and ESC standard. Side and head protection air bags standard.
Road Test

Furthering its model name revitalization, Mercedes-Benz replaced the sharp-edged GLK compact SUV with a softer-shaped, more refined GLC. The GLC slots between the entry-level GLA and mid-sized GLE.

With bones coming from the excellent C-Class sedan, the GLC swaddles its occupants in a luxurious leather-lined cabin, quiet solitude, and the solid, substantial and sophisticated driving experience typical of Mercedes that convinces people to part with a considerable chunk of change.

Seating
2 front, 3 rear
Drive Wheels
AWD , Rear
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 7-speed Automatic
  • 9-speed Automatic
Engines Available
  • 2-liter 4 turbo (241 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Mercedes-Benz GLC owners. The owner comments describe problems respondents experienced with this vehicle.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Premature brake wear

“the first time backing out of garage every morning the brakes would squeak starting at 18000 miles”

Anonymous, FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Squeaking

“Very loud squealing during the first 2-5 braking of every day. Started around 4000 miles and service dept would not fix for several months”

Anonymous, NV (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“the squeaking was embarrassing since it was every morning and it is a Mercedes”

Anonymous, FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“Loud squeaking during backing up”

Anonymous, NE (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“The front brakes squeal quite badly when you first start driving. Mercedes Benz is aware of the issue with the front brake pads. New pads under warranty are getting installed next week”

Anonymous, OR (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

“Front and rear pads had to be changed due to excessive squealing, an apparent problem with this car according to many blogs”

Anonymous, NY (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

“Brakes squeak very loudly in cold weather. Dealer has been unable to fix”

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“Extremely loud continuous squealing noise when applying brakes with vehicle in reverse gear”

Anonymous, VA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“very loud squeaking when you back up. dealer can not fix, say the factory is working on a solution. has been one year”

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“Six months of brake squealing caused by manufacturing issues. Mercedes had to redesign the brakes for the GLCs, and for six months we woke up the neighborhood every time we back out of the garage. Absolutely atrocious corporate response”

Russ J., NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“Brakes squeaked when backing up, after sitting overnight”

Matt H., CA (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

“Design defect. Loud squealing (worse than squeak) sound when braking in reverse.Replaced breaks 3 times. Car squealed from day one. Took Mercedes over a year for a design fix which was just installed today! remains to be seen if the new brakes fixed the problem. Can find others with this same problem using search engine”

D S., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“The brakes screech loudly when in reverse. Three friends with the same model have the same problem. MB changed the breaks to an updated version last December but that didn't work. They supposedly have a new, revised brake but I haven't gotten them installed yet. This is a model wide problem which they are aware of”

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“brakes squeak....dealer replaces brake pads with new generation pads”

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

“When car is put into reverse the brakes squeal. It's only the noise”

Anonymous, SC (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

“I bought the car to the dealer on two occasions, because the brakes made a terrible squeaking noise, particularly when the brakes were applied with the car in reverse. On the first occasion, the dealer replaced the brake pads, but the problem persisted. On the second visit, the dealer informed me that Mercedes had just announced that it would have a new brake pad available in the coming months to address the problem. The new brake pads have resolved the problem”

Anonymous, NY (2016 Mercedes-Benz GLC Unsure Unsure)

“Loud brake squeal primarily when backing up and stopping. The dealer had a TSB and repaired it at the next scheduled service under warranty”

Don B., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

“coming from the behind the dash, creaks and groins”

Ian G., BC (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Wind noise

“For the Mercedes-Benz brand, there is too much wind noise at highway speeds”

Scot R., AL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Slipping transmission

“The rough shifting improved after a dealer software update”

Dave R., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Transmission computer

“The GLC lost ability to use transmission due to faulty controller in the transmission. Require two weeks to repair”

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Steering linkage (includes rack and pinion)

“When going over bumps at speed the front suspension shimmies and the steering wheel shakes”

Anonymous, NY (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Steering wheel vibration

“Unbelievable vibration over certain road bumps that could last for up to 1 mile. MB finally admitted a problem (at first claimed it was normal), and a fix was in the works (never happened). It took care of itself when I replaced all four tires at 22,000 miles (same tires, but not purchased from dealer). I felt that it was either the tires and/or balancing. Will never know for sure. I have leased for the last 20 years, at two year intervals, and have never had to buy tires before the lease t”

Dave R., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Keyless entry

“The plastic button on the starter switch failed. We had to remove it and use the standard key entry process”

Ken J., AZ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Wiper motor or washer

“Service indicator came on and wipers squeaked”

Anonymous, HI (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

In-dash navigation system (GPS)

“DOESN'T RECOGNIZE VOICE”

David W., NV (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

“Had the car in four times with MB they finally had to replace the whole transmission. It was ridiculous. The dealership was great it was MB in Germany that was awful”

Jeff W., AZ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

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