Furthering its model name revitalization, Mercedes-Benz replaced the sharp-edged GLK compact SUV with a softer-shaped, more refined GLC. The GLC slots between the entry-level GLA and mid-sized GLE.
Alerts
There are 9 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2016 Mercedes-Benz GLC has been recalled 9 times by NHTSA. View Recalls
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Overall Reliability Verdict
Potential Trouble Spots
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 420,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2019 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Mercedes-Benz GLC owners. The owner comments describe problems respondents experienced with this vehicle.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Premature brake wear

"the first time backing out of garage every morning the brakes would squeak starting at 18000 miles"

Anonymous, FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Squeaking

"Very loud squealing during the first 2-5 braking of every day. Started around 4000 miles and service dept would not fix for several months"

Anonymous, NV (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"the squeaking was embarrassing since it was every morning and it is a Mercedes"

Anonymous, FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Loud squeaking during backing up"

Anonymous, NE (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The front brakes squeal quite badly when you first start driving. Mercedes Benz is aware of the issue with the front brake pads. New pads under warranty are getting installed next week"

Anonymous, OR (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Front and rear pads had to be changed due to excessive squealing, an apparent problem with this car according to many blogs"

Anonymous, NY (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Brakes squeak very loudly in cold weather. Dealer has been unable to fix"

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Extremely loud continuous squealing noise when applying brakes with vehicle in reverse gear"

Anonymous, VA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"very loud squeaking when you back up. dealer can not fix, say the factory is working on a solution. has been one year"

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Six months of brake squealing caused by manufacturing issues. Mercedes had to redesign the brakes for the GLCs, and for six months we woke up the neighborhood every time we back out of the garage. Absolutely atrocious corporate response"

Russ J., NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squeaked when backing up, after sitting overnight"

Matt H., CA (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Design defect. Loud squealing (worse than squeak) sound when braking in reverse.Replaced breaks 3 times. Car squealed from day one. Took Mercedes over a year for a design fix which was just installed today! remains to be seen if the new brakes fixed the problem. Can find others with this same problem using search engine"

D S., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The brakes screech loudly when in reverse. Three friends with the same model have the same problem. MB changed the breaks to an updated version last December but that didn't work. They supposedly have a new, revised brake but I haven't gotten them installed yet. This is a model wide problem which they are aware of"

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"brakes squeak....dealer replaces brake pads with new generation pads"

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"When car is put into reverse the brakes squeal. It's only the noise"

Anonymous, SC (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"I bought the car to the dealer on two occasions, because the brakes made a terrible squeaking noise, particularly when the brakes were applied with the car in reverse. On the first occasion, the dealer replaced the brake pads, but the problem persisted. On the second visit, the dealer informed me that Mercedes had just announced that it would have a new brake pad available in the coming months to address the problem. The new brake pads have resolved the problem"

Anonymous, NY (2016 Mercedes-Benz GLC Unsure Unsure)

"Loud brake squeal primarily when backing up and stopping. The dealer had a TSB and repaired it at the next scheduled service under warranty"

Don B., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Keyless entry

"The plastic button on the starter switch failed. We had to remove it and use the standard key entry process"

Ken J., AZ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Wiper motor or washer

"Service indicator came on and wipers squeaked"

Anonymous, HI (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

"coming from the behind the dash, creaks and groins"

Ian G., BC (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Wind noise

"For the Mercedes-Benz brand, there is too much wind noise at highway speeds"

Scot R., AL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Slipping transmission

"The rough shifting improved after a dealer software update"

Dave R., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Transmission computer

"The GLC lost ability to use transmission due to faulty controller in the transmission. Require two weeks to repair"

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Steering linkage (includes rack and pinion)

"When going over bumps at speed the front suspension shimmies and the steering wheel shakes"

Anonymous, NY (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Steering wheel vibration

"Unbelievable vibration over certain road bumps that could last for up to 1 mile. MB finally admitted a problem (at first claimed it was normal), and a fix was in the works (never happened). It took care of itself when I replaced all four tires at 22,000 miles (same tires, but not purchased from dealer). I felt that it was either the tires and/or balancing. Will never know for sure. I have leased for the last 20 years, at two year intervals, and have never had to buy tires before the lease t"

Dave R., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"Had the car in four times with MB they finally had to replace the whole transmission. It was ridiculous. The dealership was great it was MB in Germany that was awful"

Jeff W., AZ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

In-dash navigation system (GPS)

"DOESN'T RECOGNIZE VOICE"

David W., NV (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
COMMUNICATION
Nov 01 2019
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
What should you do:
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall is expected to begin December 31, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V787000
Potential Number of Units Affected: 24226
STRUCTURE:BODY:ROOF AND PILLARS
Oct 01 2018
If the rear seat passengers cannot fasten their seat belts, they have an increased risk of injury in the event of a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2018 Mercedes-Benz GLC300 and GLC300 4Matic, 2018 GLC350e and GLC63 AMG 4Matic and 2017-2018 GLC43 AMG 4Matic vehicles. The seat belt latch plates (the parts that insert into the buckles) for the outboard rear seats may retract into the interior paneling, preventing the occupants from being able to use the seat belts.
What should you do:
MBUSA will notify owners, and dealers will install felt strips between the C-pillar and rear side paneling, free of charge. The recall began November 2, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018100002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V683000
Potential Number of Units Affected: 4702
SEAT BELTS: REAR:BUCKLE ASSEMBLY
Mar 15 2018
If the rear seat passengers cannot fasten their seat belts, they have an increased risk of injury in the event of a crash.
Summary:
Mercedes Benz USA LLC (MBUSA) is recalling certain 2017-2018 GLC43 AMG, 2016-2018 GLC300 4Matic, 2016-2018 GLC300, 2018 GLC63 AMG 4Matic, and 2018 GLC350e 4Matic vehicles. The seat belt latch plates (the parts that insert into the buckles) for the outboard rear seats may retract into the interior paneling, preventing the occupants from being able to use the seat belts.
What should you do:
MBUSA will notify owners, and dealers will install a buffer to the c-pillar paneling, free of charge. The recall is expected to begin May 14, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018030012.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V177000
Potential Number of Units Affected: 121858
EXTERIOR LIGHTING:HEADLIGHTS
Dec 18 2017
An insufficiently illuminated roadway may increase the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016-2017 GLC300, GLC300 4MATIC and GLC43 4MATIC vehicles. These vehicles may have misadjusted headlights, possibly resulting in the low beam headlights insufficiently illuminating the roadway. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
What should you do:
MBUSA will notify owners, and dealers will inspect the headlamp adjustment, adjusting it as necessary, free of charge. The recall began on January 12, 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V819000
Potential Number of Units Affected: 8134
AIR BAGS:FRONTAL
Oct 06 2017
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
What should you do:
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V627000
Potential Number of Units Affected: 495290
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
Mar 14 2017
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
What should you do:
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V177000
Potential Number of Units Affected: 51
ENGINE AND ENGINE COOLING:ENGINE
Feb 23 2017
If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
What should you do:
MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V114000
Potential Number of Units Affected: 307629
ELECTRONIC STABILITY CONTROL
Aug 16 2016
A damaged ESP control unit may inadvertently activate the stability control altering the vehicle's path. Additionally, the electronic parking brake may not function. Either condition may increase the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 GLC 300 SUV, GLC 300 4Matic SUV, C300 Sedan and C300 4Matic vehicles manufactured February 8, 2016, to May 18, 2016. The affected vehicles may be equipped with an Electronic Stability Program (ESP) control unit that may have been damaged before being installed.
What should you do:
MBUSA will notify owners, and dealers will replace the ESP Hydraulic control units, free of charge. The recall is expected to begin in October 2016. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V603000
Potential Number of Units Affected: 62
ELECTRICAL SYSTEM:WIRING
Mar 10 2016
An unexpected air bag deployment or engine stall increases the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 GLC 300 vehicles manufactured June 16, 2015, to November 3, 2015, and 2016 GLC 300 4Matic vehicles manufactured July 16, 2015, to November 3, 2015. The steering columns in the affected vehicles may have the wiring harness for the switch module incorrectly routed. As a result, the harness may chafe and the air bag may unexpectedly deploy or the engine may stall.
What should you do:
MBUSA will notify owners, and dealers will inspect the wiring harnesses, properly rerouting them as necessary. Any damaged harnesses will be replaced. These repairs will be performed free of charge. The recall began on April 22, 2016. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V146000
Potential Number of Units Affected: 888
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