Furthering its model name revitalization, Mercedes-Benz replaced the sharp-edged GLK compact SUV with a softer-shaped, more refined GLC. The GLC slots between the entry-level GLA and mid-sized GLE.
Alerts
There are 11 recalls on this vehicle. Learn More.

Reliability

We expect the 2022 GLC will be more reliable than the average new car. This prediction is based on data from 2019, 2020 and 2021 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2016 Mercedes-Benz GLC has been recalled 11 times by NHTSA. View Recalls
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Mercedes-Benz GLC owners. The owner comments describe problems respondents experienced with this vehicle.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"The car brakes went into limp mode due to a pin connector failure related to the automatic braking systems. The car brakes were intermittently barely operable. Drove very short distance to MERCEDES-BENZ Dealer and was given a loaner while problem was diagnosed and repaired. Verbal comments led me to believe problem has occurred with other vehicles."

Anonymous, WA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Premature brake wear

"the first time backing out of garage every morning the brakes would squeak starting at 18000 miles"

Anonymous, FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Pulsation or vibration

"warped rotors were fixed under warranty. No they have come back. The only get bad when driving in the mountains. I have to use a lower gear in manual mode to avoid excess braking."

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Rotors

"They have just been getting bad when mountain driving. They are not bad on flat surfaces."

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Squeaking

"brakes, in reverse, have a loud squeal"

Anonymous, NY (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Backing out of garage first thing in morning brakes made a horrible squeaking sound. Vehicle was brought back to dealership 3 times but this problem could not be corrected. I was told it is the new material used on the pads"

Anonymous, MA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Every time we back out of the garage it squeals . It is loud and annoying. MERCEDES-BENZ did nothing about it."

Anonymous, FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The breaks squeaked while reversing"

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Took it in several times; said there wasnt a problem. Called the national number in NJ, but they couldnt help"

Anonymous, TX (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"sqealing when backing up in cold. Dealer replaced pads, now fine."

David M., FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Rattle in the rear compartment, factory will not fix"

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"front and rear brakes would squeak very loudly when backing up. Weather or temperature was never a factor"

Anonymous, TN (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brake squealing was a significant problem on this vehicle form the beginning. It required numerous return trips (and fights) with the dealership to get it largely corrected. Problem was worse in cold weather and when backing up."

Anonymous, ON (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Squeak when backing up out of the garage."

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Squealing brakes; changed under warranty."

Anonymous, NY (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Very loud squealing during the first 2-5 braking of every day. Started around 4000 miles and service dept would not fix for several months"

Anonymous, NV (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"the squeaking was embarrassing since it was every morning and it is a Mercedes"

Anonymous, FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Loud squeaking during backing up"

Anonymous, NE (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The front brakes squeal quite badly when you first start driving. Mercedes Benz is aware of the issue with the front brake pads. New pads under warranty are getting installed next week"

Anonymous, OR (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Front and rear pads had to be changed due to excessive squealing, an apparent problem with this car according to many blogs"

Anonymous, NY (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Brakes squeak very loudly in cold weather. Dealer has been unable to fix"

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Extremely loud continuous squealing noise when applying brakes with vehicle in reverse gear"

Anonymous, VA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"very loud squeaking when you back up. dealer can not fix, say the factory is working on a solution. has been one year"

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Six months of brake squealing caused by manufacturing issues. Mercedes had to redesign the brakes for the GLCs, and for six months we woke up the neighborhood every time we back out of the garage. Absolutely atrocious corporate response"

Russ J., NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squeaked when backing up, after sitting overnight"

Matt H., CA (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Design defect. Loud squealing (worse than squeak) sound when braking in reverse.Replaced breaks 3 times. Car squealed from day one. Took Mercedes over a year for a design fix which was just installed today! remains to be seen if the new brakes fixed the problem. Can find others with this same problem using search engine"

D S., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The brakes screech loudly when in reverse. Three friends with the same model have the same problem. MB changed the breaks to an updated version last December but that didn't work. They supposedly have a new, revised brake but I haven't gotten them installed yet. This is a model wide problem which they are aware of"

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"brakes squeak....dealer replaces brake pads with new generation pads"

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"When car is put into reverse the brakes squeal. It's only the noise"

Anonymous, SC (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"I bought the car to the dealer on two occasions, because the brakes made a terrible squeaking noise, particularly when the brakes were applied with the car in reverse. On the first occasion, the dealer replaced the brake pads, but the problem persisted. On the second visit, the dealer informed me that Mercedes had just announced that it would have a new brake pad available in the coming months to address the problem. The new brake pads have resolved the problem"

Anonymous, NY (2016 Mercedes-Benz GLC)

"Loud brake squeal primarily when backing up and stopping. The dealer had a TSB and repaired it at the next scheduled service under warranty"

Don B., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Squeaking brakes have been a problem with this model. In fact friends who purchased the same model have had the same problem. I have had it serviced (an operation that required several hours) and that has largely taken care of the problem. However, I still experience an occasional minor squeak unlike the shrieking sound that I experienced while braking in the coldest weather in the winter."

Anonymous, WV (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"When backing up and applying the brakes the sqeek. I have taken it to the dealer 4 times and it still has not been rectified"

F S., FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The brakes were changed out 2 times due to very loud, high pitched squeaking in both front and back brakes. First time change was a recall. The second time, the brakes started squeaking about 6 months later--both front/rear replaced again."

Anonymous, TN (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squeak at low speed, mainly backing up. Brake pads have been replaced with upgraded units and dealer applied anti-squeak grease. Problem still exists. Dealer states that a fix is coming."

Anonymous, WA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squeaked loudly when cold. Dealer replaced the front pads several times to no avail. Finally, when the rears wore out and the pads were replaced, the squeaking stopped."

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Squeaking when backing out of garage."

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"brakes started squeaking at 20,000 miles always when backing up and most notably first start in the morning. squeaked on and off during the day. new back pads were installed courtesy of MERCEDES-BENZ but did not stop the problem. Very embarrassing and annoiying"

Anonymous, FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"After about 18 months, the brakes began to squeal when backing out of the garage in the morning. The dealer changed the pads (this was a recognized problem) and considered it a warranty repair even though the pads are wear parts."

Anonymous, AZ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The brakes squealed when cold. The first fix didn't fix it -- the squeal came back. The second fix has worked so far (but it hasn't been cold since that fix)."

Anonymous, GA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The problem was 2 recalls for electrical concerns and restraint systems."

Thomas C., CO (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Brakes squealed when backing up. Brakes were replaced twice to no avail. Also, seats squeak. Left front squeaks when traveling over uneven surface. Windshield wipers are noisy."

Eugene H., FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"In July 2019, there were squeaks coming from the rear of the vehicle when getting in and out. The dealer determined it was a suspension issue (front and rear) and replaced parts. The problem was better for a while but came back. The vehicle had to be taken back to the dealership in March 2020 for the same problem. Parts were replaced at this visit, too."

Anonymous, AL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"From new this car has had a rattle in the steering column or somewhere in the dash. It was never resolved."

Anonymous, SC (2016 Mercedes-Benz GLC GLC300 Unsure)

"brakes have made load squeaking when backing up from the day i purchased it. Dealer changed brakes but it continued to squeak. They then said MERCEDES-BENZ was working on a solution. They put another set of brakes on 2nd year but it still squeakes when backing up. They do not know what to do about it!!!"

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"coming from the behind the dash, creaks and groins"

Ian G., BC (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"There was a squeak when vehicle in reverse, wore in cold weather. Brakes replaced and problem solved"

Anonymous, TN (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squealed in reverse. Took 3 trips to diagnose and correct. But dealer stood by the whole process even beyond brake warranty."

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"When the vehicle is started and it's cold outside, there's a chattering noise behind the driver's air vent for the first minute or so."

Anonymous, GA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Unable to diagnose a rattle in the steering column"

Stephen B., SC (2016 Mercedes-Benz GLC)

"Brakes would squeak when backing up first thing in the morning."

Anonymous, MA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Wind noise

"There has been excessive wind noise since the vehicle was purchased. The vehicle needs more noise suppression in the side windows. The roof also needs more noise suppression because the rain sounds like it is about to come into the vehicle."

Anonymous, AL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"For the Mercedes-Benz brand, there is too much wind noise at highway speeds"

Scot R., AL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"Bulbs"

Anonymous, (2016 Mercedes-Benz GLC Unsure Unsure)
Headlights

"Headlights were adjusted at my request by dealer so that I could see further on high beams"

Anonymous, GA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Keyless entry

"Battery failure made keyless entree inoperative and car had to be flat bedded to dealer who replaced battery"

Anonymous, GA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The plastic button on the starter switch failed. We had to remove it and use the standard key entry process"

Ken J., AZ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Wiper motor or washer

"Service indicator came on and wipers squeaked"

Anonymous, HI (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Wipers stopped working during a rain storm."

Eugene H., FL (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Steering linkage (includes rack and pinion)

"Had to replace bolts that hold the steering box to the car"

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"When going over bumps at speed the front suspension shimmies and the steering wheel shakes"

Anonymous, NY (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Steering wheel vibration

"Unbelievable vibration over certain road bumps that could last for up to 1 mile. MB finally admitted a problem (at first claimed it was normal), and a fix was in the works (never happened). It took care of itself when I replaced all four tires at 22,000 miles (same tires, but not purchased from dealer). I felt that it was either the tires and/or balancing. Will never know for sure. I have leased for the last 20 years, at two year intervals, and have never had to buy tires before the lease t"

Dave R., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Had steering wheel vibration from day 1. They tried to fix 3 times and could not. I then wanted to bring in the car for a fourth time so that I could start lemon law proceedings and they suddenly had a fix. The bushings were the wrong durometer and they changed the control arms. Car works well now"

Ralph S., NY (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"There is a backup battery required to operate the system and it failed, had to bring the car in to replace the battery for $400 at the dealership"

Anonymous, (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
In-dash navigation system (GPS)

"The navigation system is slow and often inaccurate, a complete waste of money. My phone is much better"

Anonymous, NC (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"DOESN'T RECOGNIZE VOICE"

David W., NV (2016 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Slipping transmission

"The rough shifting improved after a dealer software update"

Dave R., CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Transmission computer

"The GLC lost ability to use transmission due to faulty controller in the transmission. Require two weeks to repair"

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"On a long trip the transmission would not shift from seven up tp nine...had to manually shift with paddles On our return called dealer and trans computer had to be re-programmed . Had it in twice for same issue"

Fred H., GA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"The crank case valve went out and this caused a mist of oil to go throughout the entire fuel system, clogging up the emission control system. Repairs of about $6000. Car hard gone out of warranty 2 months earlier at 26,000 miles. Am trying to MB to handle under warranty."

Anonymous, TX (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Fuel pump

"The car had a strong fuel smell inside and out while on a trip. The car was driven to a MERCEDES-BENZ dealer. The problem was a leaking fuel connector in the fuel return line. The fuel was leaking on an exhaust shield. Verbal comments indicated this problem has occurred on other MERCEDES-BENZ vehicles (sprinter van). Given a loaner and the problem was fixed."

Anonymous, WA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Sensors (includes O2 or oxygen sensor)

"Sensor for check engine came on then went off for a few weeks then came back on. During that time, the emission system was ruined from oil blowing through system."

Anonymous, TX (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Electrical failure

"would not come out of park, steering column sensor bad"

Anonymous, SC (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose interior trim or moldings

"The grommet holding the cargo net to the transmission tunnel on the front passenger side simply fell out. There was no heavy stress on the part."

Christopher R., WA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

"While driving on the highway, vehicle suddenly downshifted and would not go over 40 km/h. Problem blamed on an engine sensor failure."

Anonymous, ON (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Battery (not hybrid or electric)

"Battery went dead"

Anonymous, NJ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

"60000 miles, engine froze, replaced by MB no cost to me."

Anonymous, CA (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Locks and latches

"Poor closing of rear doors."

Stephen B., SC (2016 Mercedes-Benz GLC)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"Had the car in four times with MB they finally had to replace the whole transmission. It was ridiculous. The dealership was great it was MB in Germany that was awful"

Jeff W., AZ (2016 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

Compare 2016 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
STRUCTURE
Mar 19, 2021
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
What should you do:
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V197000
Potential Number of Units Affected: 15096
COMMUNICATION, ELECTRICAL SYSTEM
Feb 05, 2021
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What should you do:
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V058000
Potential Number of Units Affected: 1292258
COMMUNICATION
Nov 01, 2019
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
What should you do:
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V787000
Potential Number of Units Affected: 24226
SEAT BELTS, STRUCTURE
Oct 01, 2018
If the rear seat passengers cannot fasten their seat belts, they have an increased risk of injury in the event of a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2018 Mercedes-Benz GLC300 and GLC300 4Matic, 2018 GLC350e and GLC63 AMG 4Matic and 2017-2018 GLC43 AMG 4Matic vehicles. The seat belt latch plates (the parts that insert into the buckles) for the outboard rear seats may retract into the interior paneling, preventing the occupants from being able to use the seat belts.
What should you do:
MBUSA will notify owners, and dealers will install felt strips between the C-pillar and rear side paneling, free of charge. The recall began November 2, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018100002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V683000
Potential Number of Units Affected: 4702
SEAT BELTS, STRUCTURE
Mar 15, 2018
If the rear seat passengers cannot fasten their seat belts, they have an increased risk of injury in the event of a crash.
Summary:
Mercedes Benz USA LLC (MBUSA) is recalling certain 2017-2018 GLC43 AMG, 2016-2018 GLC300 4Matic, 2016-2018 GLC300, 2018 GLC63 AMG 4Matic, and 2018 GLC350e 4Matic vehicles. The seat belt latch plates (the parts that insert into the buckles) for the outboard rear seats may retract into the interior paneling, preventing the occupants from being able to use the seat belts.
What should you do:
MBUSA will notify owners, and dealers will install a buffer to the c-pillar paneling, free of charge. The recall is expected to begin May 14, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018030012.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V177000
Potential Number of Units Affected: 121858
EXTERIOR LIGHTING
Dec 18, 2017
An insufficiently illuminated roadway may increase the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016-2017 GLC300, GLC300 4MATIC and GLC43 4MATIC vehicles. These vehicles may have misadjusted headlights, possibly resulting in the low beam headlights insufficiently illuminating the roadway. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
What should you do:
MBUSA will notify owners, and dealers will inspect the headlamp adjustment, adjusting it as necessary, free of charge. The recall began on January 12, 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V819000
Potential Number of Units Affected: 8134
AIR BAGS
Oct 06, 2017
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
What should you do:
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V627000
Potential Number of Units Affected: 495290
AIR BAGS, ELECTRICAL SYSTEM
Mar 14, 2017
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
What should you do:
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 21, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V177000
Potential Number of Units Affected: 51
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
Feb 23, 2017
If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
What should you do:
MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V114000
Potential Number of Units Affected: 307629
ELECTRONIC STABILITY CONTROL
Aug 16, 2016
A damaged ESP control unit may inadvertently activate the stability control altering the vehicle's path. Additionally, the electronic parking brake may not function. Either condition may increase the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 GLC 300 SUV, GLC 300 4Matic SUV, C300 Sedan and C300 4Matic vehicles manufactured February 8, 2016, to May 18, 2016. The affected vehicles may be equipped with an Electronic Stability Program (ESP) control unit that may have been damaged before being installed.
What should you do:
MBUSA will notify owners, and dealers will replace the ESP Hydraulic control units, free of charge. The recall is expected to begin in October 2016. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V603000
Potential Number of Units Affected: 62
ELECTRICAL SYSTEM, STEERING
Mar 10, 2016
An unexpected air bag deployment or engine stall increases the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 GLC 300 vehicles manufactured June 16, 2015, to November 3, 2015, and 2016 GLC 300 4Matic vehicles manufactured July 16, 2015, to November 3, 2015. The steering columns in the affected vehicles may have the wiring harness for the switch module incorrectly routed. As a result, the harness may chafe and the air bag may unexpectedly deploy or the engine may stall.
What should you do:
MBUSA will notify owners, and dealers will inspect the wiring harnesses, properly rerouting them as necessary. Any damaged harnesses will be replaced. These repairs will be performed free of charge. The recall began on April 22, 2016. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V146000
Potential Number of Units Affected: 888
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