Furthering its model name revitalization, Mercedes-Benz replaced the sharp-edged GLK compact SUV with a softer-shaped, more refined GLC. The slots between the entry-level GLA and mid-sized GLE.
Alerts
There are 11 recalls on this vehicle. Learn More.

Reliability

We expect the 2022 GLC will be more reliable than the average new car. This prediction is based on data from 2019, 2020 and 2021 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2017 Mercedes-Benz GLC has been recalled 11 times by NHTSA. View Recalls
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Mercedes-Benz GLC owners. The owner comments describe problems respondents experienced with this vehicle.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"The brakes emitting a very loud screech during the winter; mostly if below freezing. It was so bad that people turned to look. MERCEDES-BENZ finally agreed to replace the brake pads which seems to have fixed the problem"

Anonymous, (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Calipers

"Calipers were.suspected as the cause of the previous problem"

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Premature brake wear

"Brake pads worn out after 48000 km"

Anonymous, AB (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Front brakes required replacing before 10,000 miles. Rear brakes are now in need of replacing at 30,000 miles."

Robert P., NH (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Squeaking

"When first backing out of the garage in the morning the brakes squeak, after that it is OK.It is a problem that MERCEDES-BENZ is aware of, but can't seem to find a fix."

Anonymous, AB (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"On occasion, the rear brakes would squeak when backing up. Usually when brakes are cold. Also, on occasion, parking brake would not release when parked overnight."

Anonymous, FL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"every time during cold weather when you backing up there is a extreme noise coming from brakes/ calipers"

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes make a lot of noise when it's cold backing up. Loud squel. Driving forward no problem."

Anonymous, CA (2017 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"squeaking only on the reverse in cold weather Fixed with break replacement"

Anonymous, MN (2017 Mercedes-Benz GLC GLC300 3.0-L V6 turbo)

"Brakes squeaked every time in reverse; they replaced pads, etc.under warranty. Still have occasional squeaks reverse and forward. Not as frequent but very annoying and embarrassing for a car like this"

Anonymous, KY (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes screeching at low speed Dealer tried three times to fix it and it has on occasion returned"

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Car was less than 3 weeks old when the brakes started screeching very loudly when the pedal was stepped on. MERCEDES-BENZ said something about knowing about this problem and it would be treated like a recall. I did have to wait a few days for the parts to arrive."

Louis J., NY (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"I was getting squealing every time we backed the car out of the garage. The squealing stopped after driving forward."

Robert N., OH (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"If the car has been sitting over night when you reverse in the morning the brakes have a loud squeal. So loud the whole neighborhood can hear it."

Ryan B., NH (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"extreme squeling, took 3 times for dealer to fix"

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squeaked under normal operation."

Anonymous, NC (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"brakes make nise"

Ray G., MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Front brakes continue to squeak at random times even after MERCEDES-BENZ replaced the rotors and pads"

Anonymous, TX (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Every winter the brakes squel loudly. Loud enough for neighbors to hear and complain. The car has been repaired by MERCEDES-BENZ 5 times and it still squels. To his credit the dealer has bent over backwards to find a solution. Still squels. Warm weather, no problem."

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"I would say squealing when brakes applied in reverse. A known problem, repaired under recall."

Anonymous, CT (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes began very loud squealing when reversing when ambient temperature is cold and car had not been operated for a while. This is a known issue with the GLC and was fixed under warranty. Problem has not returned since fixed."

Anonymous, IL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Seems to be a know issue where brakes squeal when first backing up each day."

Barry S., PA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brake squeak is horrendous and embarrassing. The whole neighborhood can hear it. Mostly in cold weather but occasionally in warm temperatures."

Anonymous, TN (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Mainly occurred when in reverse but increasingly happened to squeak when in Drive. MB had fix for squeaking which was attributed to material coating brake pads. Replaced at no cost and so far no squeaks."

Anonymous, KY (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Took it to MERCEDES-BENZ at least 4 times each time it was fixed th squeaking started again soon after"

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"brakes alway squeak when backing up. Dealer says that's normal."

Anonymous, TX (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squeaked when put in reverse, most often when first driven."

Anonymous, CA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"After about 6 months of ownership, the brakes would squeak. This persisted off and on for the next 18 months. The dealership performed under warranty brake work over this period, but the problem continued. Mostly when backing out of the garage in the morning, then OK for the rest of the day. Then after almost 2 years the squeaking stopped. This has been the case for the past 2 months. Hope that it continues!"

Anonymous, AB (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squealed when stopping/slowing at slow speed. Mercedes admitted that this has become a known problem in cold climates (I live in Minnesota). They initially told me that they were working on a solution. After about 4 months, they notified me that they were prepared to replace the brake component that was the problem, I took the car in and they did. No squealing since, and there was no charge for the repair"

Anonymous, MN (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Whenever the car sits for more than two hours, when you go into reverse and hit the brakes the brake squeal is so loud it can be heard for a mile away"

Ryan B., NH (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Squeezed when backing up. Was told it was a known issue, and they were waiting to,get fix. Still waiting months later"

Anonymous, CT (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"Rarely, when I back up, the rear camera image quits before I have finished backing up."

Anonymous, CA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Display screen freezes up

"Dealership was unable to duplicate the problem. It happens very rarely."

Michael C., CO (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Display screen goes blank

"Every now and then, the display screen goes blank for no reason. The next time I turn on the engine, usually the screen is fine. But then sometimes my radio presets are gone."

Anonymous, CA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"The screen went blank which disabled my ability to use GPS, radio, back-up camera, vehicle trouble shooting, etc"

Anonymous, (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Screen went blank with white vertical lines going through the left side of the screen. Turned out to be a recall that was fixed when I took it in for the regular maintenance check"

Nancy D., OH (2017 Mercedes-Benz GLC)

"The – word navigation and interface for entertainment goes blank and requires rebooting on an interval which is inconsistent and unpredictable"

Anonymous, NH (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
External music device interface (e.g., smart phone, MP3 player)

"The in car wireless access point interrupts & conflicts with phone cell coverage causing calls to drop or be unintelligible"

Anonymous, NH (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"goes into pause mode during playback from i-tunes and satellite radio -- can't re-start programming -- it does it on its own after a variable amount of time"

Anonymous, NH (2017 Mercedes-Benz GLC GLC300)
Hardware replacement

"Radio and sound selection stopped working."

Anonymous, (2017 Mercedes-Benz GLC GLC43 AMG 3.0-L V6 turbo)
In-dash navigation system (GPS)

"poor voice responses"

Anonymous, NV (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Very complicate controls. It is very difficult to navigate. Not touch screen capable."

Ahmad H., SC (2017 Mercedes-Benz GLC)

"Water got on circuit board and shorted it out, MB dealer wanted $1600 for repair. Companied to MB and they repaired it at no charge. These PCB's should be in a leak proof water tight area"

James E., FL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Phone pairing (e.g., Bluetooth)

"Too complicated. I have not been able to dial or use the phone to answer"

A A., CA (2017 Mercedes-Benz GLC GLC300)
Radio

"IT IS ABSOLUTELY CONFUSING TO USE AND DRIVER ABSOLUTELY MUST TAKE HIS EYES OFF THE ROAD TO USE ANY OFTHE 3 WAYS TO OPERATED IT. AM, FM AND SATTELITE ARE ALL TOO COMPLICATED."

Anonymous, TN (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Too cumbersome to change stations. Stations suddenly disappear when changing. Takes the attention off driving to readjust"

A A., CA (2017 Mercedes-Benz GLC GLC300)

"Lost all sound"

Robert B., NJ (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"radio would loose its stations and when dealership tried a software repair the entire command system had to be replaced this took a week"

Christine C., MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Software update fixes

"Yellow battery light / starter battery"

Anonymous, AL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Voice control commands

"poor voice command responses"

Anonymous, NV (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

"Dealer replaced the weather stripping under warranty and that fixed the problem completely"

Anonymous, FL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Squeaks or rattles

"Brought car in 3 times to complain about an annoying knocking in back of car. Finally on 3rd try the dealer found that base of back seat belt was cracked. No replacement part so dealer tech had to design a fix. Quiet now."

Francis B., CT (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Suspension rattle"

Anonymous, QC (2017 Mercedes-Benz GLC GLC43 AMG 3.0-L V6 turbo)

"every time you back up breaks makes a squeaking noise also bumper sensors make noise for no reason or don't work wipers make noise"

Ray G., MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Clunking sound from rear of vehicle when driving over bumps or broken pavement. Problem was isolated to rear shocks. Parts were ordered and vehicle is scheduled to be repaired under warranty next week."

Anonymous, IL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"This is the quietest car I have ever owned or driven, however given it is amazingly quiet there is a noise coming from the rear hatch area behind the driver. Not loud, but annoying"

Steven B., OR (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Brakes squeak when first applying. Mercedes is aware of this issue and is working towards a fix"

Anonymous, MD (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Wind noise

"Excessive wind noise at highway speed. MB installed acoustic glass side windows under warranty. Problem solved."

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Electronic or air suspension

"when driving on the rough or bumpy road or small potholes. the suspension too firm to have car jumping left and right"

Anonymous, BC (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Shocks or struts

"Loud noise from rear when going over bumps or broken pavement. Dealer determined part of rear strut assembly needed to be replaced. The availability of the parts were delayed so dealer replaced entire strut assemblies under warranty. Problem was completely resolved."

Anonymous, IL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Steering linkage (includes rack and pinion)

"MB had a recall that required removal of the steering wheel. When I got the car back the steering wheel had been mounted completely off center, resulting in another lost work day."

Roger K., NC (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Steering wheel vibration

"Shake in the steering wheel after hitting sharp bumps. They repaired the rack and pinion steering under warranty but the problem is now worse and the car is going back in next week. I think it is a suspension problem not steering."

Donald F., NY (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"At about 22000 miles the steering wheel would vibrate as if I was being warned that the car was drifting out of its lane. But I don't have that warning system on this car. Had the dealer check it and was told two tires were badly worn. Had them replaced and the problem went away."

Louis J., NY (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Gear selector or linkage

"Every time when I am driving slow down to make turns then the gear shift will not catch its speed to shift to higher gear. It stays at gear 2 or 3 for awhile not shifting and making very loud engine sound"

Anonymous, BC (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Slipping transmission

"While driving the car on the highway the transmission would slip and not allow me to maintain speed or accelerates, causing very unsafe conditions. I had to pull over and stop driving."

Roger K., NC (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Transmission only drops down to D-2 at sea level but drops all the way down to D-1 at elevation (6,000 ft)."

Anonymous, AZ (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Transmission computer

"Would get stuck in Park. Would have to turn the car off and back on several times to get the transmission to work normally."

Anonymous, CA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Seat belts

"Recall but have not brought the car back to the dealer. Same with the airbag."

G J., FL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Rear seatbelt missing"

Anonymous, QC (2017 Mercedes-Benz GLC GLC43 AMG 3.0-L V6 turbo)
Sunroof

"sunroof shattered while driving"

Anonymous, TX (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Blower (fan) motor

"Blower stopped working during a road trip"

Anonymous, (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Sounded like a bad bearing or misalignment. Warranty replacement."

Scott R., AB (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Refrigerant leaks

"reservoir was leaking"

Andrew C., CO (2017 Mercedes-Benz GLC GLC43 AMG 3.0-L V6 turbo)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

"Emission control devise not working properly"

Anonymous, ON (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"While drive in heavy rain at highway speed, engine started running rough and lost a lot of power. Pulled over, stopped engine. Restarted the engine and symptoms went away, but check engine light remained on. This occurred twice while driving from Florida to New York. Pending evaluation and repairs by Mercedes dealer"

A S., NY (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Engine mounts

"Engine/transmission mount leaking at 70,000 miles. Much too early for this to happen as this is a 99% highway-driven car. Repaired under CPO warranty."

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Tire pressure monitor

"Warning light came on and there were no problems with tires"

Robert B., NJ (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)
Wiper motor or washer

"Switch ceased to work. Wiring harness fault. Fixed under warranty. Also have experienced many recalls."

Patricia T., IL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"wipers go on when stating the engine."

Anonymous, AB (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"Vacuum modual"

Anonymous, IL (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"PVC failure at 88,500 Miles. Seems to be a common problem with these cars. Fixed under CPO warranty."

Anonymous, MA (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"The adaptive cruise control is variable and function. Give it to khairul he has problems with two cars moved into the driving lane from the side."

Anonymous, NH (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

"Lane keeping assist is buggy it continually self adjusts so often it is a ping pong effect. Also it has trouble with yellow lines."

Christopher S., BC (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"The transmission totally failed on the car with less than 2000 miles on it. Mercedes completely replaced it under warranty and gave me a loaner car, but it was to say the least disheartening"

Anonymous, TX (2017 Mercedes-Benz GLC GLC300 2.0-L 4 Cyl turbo)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
STRUCTURE
Mar 19, 2021
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
What should you do:
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V197000
Potential Number of Units Affected: 15096
COMMUNICATION
Feb 12, 2021
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
What should you do:
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V072000
Potential Number of Units Affected: 67
COMMUNICATION, ELECTRICAL SYSTEM
Feb 05, 2021
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What should you do:
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V058000
Potential Number of Units Affected: 1292258
SEAT BELTS, STRUCTURE
Oct 01, 2018
If the rear seat passengers cannot fasten their seat belts, they have an increased risk of injury in the event of a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016-2018 Mercedes-Benz GLC300 and GLC300 4Matic, 2018 GLC350e and GLC63 AMG 4Matic and 2017-2018 GLC43 AMG 4Matic vehicles. The seat belt latch plates (the parts that insert into the buckles) for the outboard rear seats may retract into the interior paneling, preventing the occupants from being able to use the seat belts.
What should you do:
MBUSA will notify owners, and dealers will install felt strips between the C-pillar and rear side paneling, free of charge. The recall began November 2, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018100002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V683000
Potential Number of Units Affected: 4702
SEAT BELTS, STRUCTURE
Mar 15, 2018
If the rear seat passengers cannot fasten their seat belts, they have an increased risk of injury in the event of a crash.
Summary:
Mercedes Benz USA LLC (MBUSA) is recalling certain 2017-2018 GLC43 AMG, 2016-2018 GLC300 4Matic, 2016-2018 GLC300, 2018 GLC63 AMG 4Matic, and 2018 GLC350e 4Matic vehicles. The seat belt latch plates (the parts that insert into the buckles) for the outboard rear seats may retract into the interior paneling, preventing the occupants from being able to use the seat belts.
What should you do:
MBUSA will notify owners, and dealers will install a buffer to the c-pillar paneling, free of charge. The recall is expected to begin May 14, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018030012.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V177000
Potential Number of Units Affected: 121858
EXTERIOR LIGHTING
Dec 18, 2017
An insufficiently illuminated roadway may increase the risk of a crash.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016-2017 GLC300, GLC300 4MATIC and GLC43 4MATIC vehicles. These vehicles may have misadjusted headlights, possibly resulting in the low beam headlights insufficiently illuminating the roadway. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
What should you do:
MBUSA will notify owners, and dealers will inspect the headlamp adjustment, adjusting it as necessary, free of charge. The recall began on January 12, 2018. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V819000
Potential Number of Units Affected: 8134
VISIBILITY
Nov 14, 2017
If the sun roof panels detach from the vehicle, it can increase the risk of a crash or injury for following traffic.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 GLC300, GLC300 4Matic, and GLC43 AMG vehicles. The fixed panoramic sun roof frontal and side plastic panels may have insufficient bonding, allowing the panels to separate during vehicle operation.
What should you do:
MBUSA will notify owners, and dealers will inspect the bonding on the sun roof panels, correcting it as necessary, free of charge. The recall is expected to begin December 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017110009.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V715000
Potential Number of Units Affected: 9379
AIR BAGS
Oct 06, 2017
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
What should you do:
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V627000
Potential Number of Units Affected: 495290
STEERING
Sep 19, 2017
The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2017 C43 AMG, one E300 4Matic sedan, one GLC300, and one E43 AMG 4Matic sedan. These vehicles have electrical power steering control units with improperly welded contact pins.
What should you do:
MBUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. The recall is expected to begin November 10, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V574000
Potential Number of Units Affected: 4
SEAT BELTS
Apr 11, 2017
If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.
Summary:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 C300, C300 4Matic, C300 Coupe, C300 Coupe 4Matic, C43 AMG, C43 AMG Coupe, C43 AMG Cabrio, C63 AMG, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, C63S Cabrio, GLC300, GLC300 4Matic, GLC43 AMG, S550, S550 4Matic, S550e, S600, S63 AMG 4Matic, S65, Mercedes-Maybach S550 4Matic, and Mercedes-Maybach S600 vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection," and 209, "Seat Belt Assemblies."
What should you do:
MBUSA will notify owners, and dealers will replace the front seat belts, free of charge. The recall began October 13, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V251000
Potential Number of Units Affected: 12743
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
Feb 23, 2017
If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Summary:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
What should you do:
MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V114000
Potential Number of Units Affected: 307629
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