Subaru Impreza

"Mfg recall of brake pedal module failure caused the shifter to lock up. Car was towed to dealer for repair. Dealer replaced the module and have had no problems since."

"Handbrake got stuck when used after abrupt change in weather temperture, from rain to freezing last january. Lever could be return to original position but rear brakes stayed locked. When backing the car back in driveway, parts broke and fell in the wheel. Called a mecanic friend who suggested having the car towed to dealer because of the waranty problem if he worked on it. We called Subaru CARE (Customer assist. roadside emergency) program for cars under waranty to have it towed to nearest dealer, but We did not buy it there at Subaru Ste-Agathe Inc-SSA (in Ste-Agathe-des-Monts QC). SSA denied waranty and estimated repairs at over 1,300$ Can (Tx. inc), including disks on both sides, right back plate, right handbreak cable, right weel bearing, handbrake segments/pads on both sides. SSA said damages resulted from abuse and negligence and the car should have been in for brake inspection at 20,000km (it had 20,259km !) They said the engine oil level was low and missing 2 liters of oil (we already had 2 oil and filter changes and never the oil level had droped between changes; they prob. chequed after engine had run, but engine warning light should have lit up when missing that much oil). They pretended that we ran the car with handbrake on for a long time (again, the handbrake warning light would'nt have gone on? it is impossible in Quebec winter conditions to run with the handbrake on without ending in the ditch). We contested to Subaru Canada and followed their procedure to have the dealer contact them, which took a whole week. It took a whole month to have a Subaru inspector to the dealer but they relied on SSA diagnostic. They reduced the billing to 1,173$ Can. and offered a 200$ Visa Credit card to be used at dealer, but we had to sign a confidentiality agreement, so we refused. We went to a CAA recommanded inspection Center (accredited by Quebec gov.) who concluded that all the parts damaged and changed resulted from frozen right handbrake cable; that If car had been driven with handbrake on, both sides of rear brakes system would have had same wear (either that or some of the right side parts possibly did not come from our car). Right brake pad was still 7-8mm tick which is inconsistent with alleged abuse and negligence of the car. We sent a formal legal notice to pay to Subaru Can. (affirming that the handbrake system broke and caused the damages,and that Quebec Consumer Protection Law provides that the product should work normaly for a rasonable period of time, minimaly for the waranty period of 3 years or 60,000 km, but Subaru maintains their initial position, relying on SSA's technician's opinion of negligence and abuse. Subaru- made for winter their ads say! They should stand up to their claim if winter gets the better of their product ( or sell them only in warm climate area). We like the car which is a CR best buy, but Subaru Dealers and Waranty are not up to par, to say the least. 23,226km now: CAA says 2 r.disk tochange"

"In January 2018 the hand brake cable froze after a rapid change in temperature from rain and melting snow to freezing. Still under warranty, car was towed to nearest dealer and stayed there for a month because dealer alleged abusive use to refuse repair under warranty. Subaru Canada endorsed the diagnosis even though CAA expert consulted by us contradicted diagnosis of abuse by driving with handbrake on; If that would have been the case, both side rear brakes and cable would have had same wear and overheating signs. Paid over a 1,000$ And Subaru offered a 200$ credit Visa card valid at dealer with the signing of a confidential agreement that we refused; we complained rather to CAA, APA, and governmental Consumer Protection agency. We sent Subaru a formal legal demand but they stand by the dealer’s diagnostic of abuse, as if they did not have the expertise too overturn it (or they stood by it by principle)."

"the air-conditioning drain got plugged so water was leaking from under the globe compartment"

"Within the past month the car has developed some creaks and groans that seem to be coming from the cargo area (this is a hatchback). Since the car is no longer under warranty I will live with it. It is a minor inconvenience at this point."

"Squeak and rattle in right front door. Vibration in exhaust system (cause undiagnosed by dealer)"

"Driver side latch wouldn't close. Dealer replaced inner mechanism"

"both of the side mirrors lost the back of the mirrors"

"Gas struts weren't lifting liftgate to full height when temperature was below 50F. I noticed when I hit my head on the plastic liner of the liftgate. I also noticed, when it exhibited this behavior, that the liftgate would drop more rapidly and noisily when being shut."

"Rear wheel bearing became noisy. Had it repaired at a local shop. Wrote Subaru and they reimbursed"

"Bearing failure Very noinsy"

"At highway speeds, much vibration from transmission"

"I had a squeak. I took it to the dealer. They said it was a bad ball joint that was under warranty. They replaced it for free. I worry about the others."

"front link rods cracked on both sides"

"I've replaced two bearings so far and car is in shop now being looked at for similar problem"

"Needed to be replaced no explanation"

"2 mechanics struggled to find and fully repair recurring leak"

"The AC coolant has completely leaked twice since buying the car 5 years ago"

"Technician noticed oil leak during maintenance visit. It was an oil pan defect which Subaru replaced under warranty."

"Oil leak was either from head gasket or other oil line connections. Dealer did not explain clearly but did successfully repair"

"The car suddenly downshifts as it approaches an intersection (despite it being a CVT) and slows a lot, causing me to have to accelerate to avoid being rear-ended if another car is following close behind me. The dealer's service department did refresh the software (their words) for the transmission, which solved the problem for a few weeks, but the car is exhibiting the same behavior again. It's not big problem, but it is annoying."

"IT happened suddenly and I was completely disgusted and it was an expensive replacement but the car was not under warranty, I was in the midst of a family crisis (my brother in law was dying) and under the circumstances it was cheaper And faster for me to do the replacement than purchase a new car."