With its lineup of electric vehicles, Tesla is an unconventional company that thrives on throwing normality out the window. And while breaking the mold can benefit consumers, the benefit is questionable if it goes too far. And that, pretty much, sums up the Model X SUV. Filled with enough gee-whiz gizmos to give William Gibson a thrill, the X seemingly sacrifices practicality and pragmatism for the purpose of showboating.
Alerts
There are 3 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
NA
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
NA
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
NA
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
NA
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
NA
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
NA
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS and ESC standard. Side and head protection air bags standard.
Road Test

With its lineup of electric vehicles, Tesla is an unconventional company that thrives on throwing normality out the window. And while breaking the mold can benefit consumers, the benefit is questionable if it goes too far.

And that, pretty much, sums up the Model X SUV. Filled with enough gee-whiz gizmos to give William Gibson a thrill, the X seemingly sacrifices practicality and pragmatism for the purpose of showboating.

Seating
2 front, 2 rear, 2 third
Drive Wheels
AWD
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
4-door SUV
Transmissions Available
  • 1-speed Direct
Engines Available
  • electric (328 hp)
  • electric (532 hp)
  • electric (417 hp)
  • electric (463 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Tesla Model X owners. The owner comments describe problems respondents experienced with this vehicle.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"3 issues with door sensors. 2 with falcon wing doors; one failed to close completely and at another time the same door opened into ceiling of garage, the front passenger door failed to close properly. All 3 incidences requiring returns to dealer"

Adrian C., PA (2016 Tesla Model X 90D Electric)

"Plastic trim on falcon wing door rubs against frame"

Anonymous, CA (2016 Tesla Model X 90D Electric)

"Both falcon wing doors failed more than once. Rear door failed. Driver's door would not close properly. Car was misaligned in several places"

Anonymous, CA (2016 Tesla Model X P90D Electric)

"Car has been in the shop 7-8 times because the Falcon Wing door sensors weren't working and the doors wouldn't fully open"

Anonymous, TX (2016 Tesla Model X 90D Electric)

"The front door mechanisms failed. The front doors couldn't be opened from outside. Also, the front doors tend to freeze shut in very cold weather"

Patrick H., CO (2016 Tesla Model X 90D Electric)

"Minor door alignment issues. Fixed at service center"

Anonymous, CO (2016 Tesla Model X 90D Electric)

"Driver door auto latching stopped working. Could manually close door, but car indicated door was open. Although drivable, the open door warning sounded constantly. Tesla did not deem this an issue worthy of roadside assistance and made me make a service appointment and continue driving the car while constantly beeping! Nice service mindset for a $140K car!"

Anonymous, NJ (2016 Tesla Model X P90D Electric)
Glass defects

"Optical defect (a swirl) in original windshield in driver field of vision detected at delivery. Took three weeks to get replacement windshield. When the next windshield was installed it was installed with the rearview mirror mounting hardware installed incorrectly, so they installed a third windshield which was installed with string and visible bubbles under the sealant. Tesla replaced third windshield with another. This is the fourth windshield for the car. All replaced at no charge but these"

Theodore L., VA (2016 Tesla Model X 90D Electric)

"Windshield stress crack"

Anonymous, CO (2016 Tesla Model X 75D Electric)

"Latch for front trunk would not unlock and was replaced S a warranty repair"

Anonymous, WA (2016 Tesla Model X 90D Electric)

"Drivers door latch malfunctioned. Needed replaced"

Anonymous, CO (2016 Tesla Model X 90D Electric)
Tailgate, hatch or trunk

"Like 3 of the other doors, this door would not reliably close"

Anonymous, CA (2016 Tesla Model X P90D Electric)
Windows

"Moter issue"

Anonymous, NY (2016 Tesla Model X 90D Electric)

"Not serious, but the window would make noise when it was rolled up and down. You expect not to have any problems with 120k car. They replaced all the seals in the driver side door"

Anonymous, TX (2016 Tesla Model X 90D Electric)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

"Windshield had a small leak that became apparent at highway speeds. Tesla has insanely awesome service and fixed the problem while providing a loaner Tesla model S"

Anonymous, CT (2016 Tesla Model X 90D Electric)
Squeaks or rattles

"Annoying sound thought to be in the dashboard, turned out to be the trim at the bottom of the passenger side door"

Michael M., TX (2016 Tesla Model X 90D Electric)

"Brakes squeak when applied lightly while vehicle is nearly stopped"

David C., MD (2016 Tesla Model X 90D Electric)
Wind noise

"Loud wind noise when going over 60 mph when car was new. Dealer fixed the problem, but not completely. There is still wind noise when going over 60, but just not as bad"

Ed C., NY (2016 Tesla Model X 90D Electric)

"wind noise was sometimes very loud at hiway speeds in rain at night. Opening and closing windows did not help but stopping car and opening and closing door where noise seemed to be coming from stops noise"

Roger M., CA (2016 Tesla Model X 90D Electric)

"Falcon wing door driver side needed adjusting. Took two trips to shop to remedy"

Jeff P., CA (2016 Tesla Model X P90D Electric)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Passenger side front wheel molding dislodged while driving"

Adrian C., PA (2016 Tesla Model X 90D Electric)

"The front Tesla emblem was loose and needed to be tightened. The bumper had a small paint bubble in an inconspicuous spot"

Justin P., WA (2016 Tesla Model X P100D Electric)

"On the Model X - there were trim alignment issues. The alignment of the falcon doors did not line up with the body of the car when the doors where closed. They did fix the problem (however it took them 2 months)"

Anonymous, FL (2016 Tesla Model X 90D Electric)
Loose interior trim or moldings

"rattle in seatbelt holder"

Anonymous, NC (2016 Tesla Model X 90D Electric)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"Compressor failed at about 22000 miles point with less than 9 months life. Tesla replaced it the every next day in about 3 hours"

Theodore L., VA (2016 Tesla Model X 90D Electric)
Automatic climate control

"The model x 5 seater doesn't have a rear a/c condenser so it gets hot in the back with passengers. The 6/7 seat versions all have a second A/C unit and was unaware that the 5 seater would NOT have it. Had I known, I would have purchased the 6 seater. Rear A/C is unacceptable"

Neil S., FL (2016 Tesla Model X 90D Electric)
Refrigerant leaks

"No AC until they repaired coolant leak"

Peter G., NV (2016 Tesla Model X 90D Electric)

"when new, the car A/C wouldn't cool. Service replaced a damaged fitting and recharged it. It has been fine since"

Anonymous, CA (2016 Tesla Model X 60D Electric)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Electronic or air suspension

"Displayed error message saying that suspension system needed service. The suspension height became unadjustable and the ride was rough"

Danny M., CA (2016 Tesla Model X 90D Electric)

"Very rough ride"

Anonymous, CA (2016 Tesla Model X 90D Electric)

"Front half-shafts needs replacement. (Was told it's a 3rd party supplier issue)"

Anonymous, NJ (2016 Tesla Model X 90D Electric)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveshaft or axle

"There was a minor vibration while accelerating hard. In the first annual maintenance, Tesla proactively changed both front axles and that fixed the issue - no cost for me, but changing front axles sounds a bit ominous"

Anonymous, CA (2016 Tesla Model X 90D Electric)
Driveline vibration

"Under moderate acceleration the vehicle would shudder or vibrate. Tesla replaced mounting hardware for front motor and replace both half shafts to the wheels"

Robert M., TN (2016 Tesla Model X P90D Electric)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"At about 2 months, the front indicators and front parking lights just stopped working. Took a while to get Tesla to find the parts, but in the end they changed them free of charge"

Anonymous, CA (2016 Tesla Model X 90D Electric)

"Turn signal failed"

Anonymous, OH (2016 Tesla Model X 90D Electric)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Phone pairing (e.g., Bluetooth)

"In car microphone for mobile phone is very poor. Constant complaints from people I am calling. I now use my apple earpiece when talking and stopped using the in-car Bluetooth"

Anonymous, NJ (2016 Tesla Model X P90D Electric)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

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