With its lineup of electric vehicles, Tesla is an unconventional company that thrives on throwing normality out the window. And while breaking the mold can benefit consumers, the benefit is questionable if it goes too far. And that, pretty much, sums up the Model X SUV. Filled with enough gee-whiz gizmos to give William Gibson a thrill, the X seemingly sacrifices practicality and pragmatism for the purpose of showboating.
Alerts
There are 4 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2016 Tesla Model X has been recalled 4 times by NHTSA. View Recalls
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Overall Reliability Verdict
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
Engine Minor
NA
Engine Cooling
NA
Transmission Major
NA
Transmission Minor
NA
Drive System
NA
Fuel System
NA
Electric System
NA
Climate System
NA
Suspension
NA
Brakes
NA
Exhaust
NA
Paint/Trim
NA
Body Integrity
NA
Body Hardware
NA
Power Equipment
NA
In-car Electronics
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 420,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2019 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Tesla Model X owners. The owner comments describe problems respondents experienced with this vehicle.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"3 issues with door sensors. 2 with falcon wing doors; one failed to close completely and at another time the same door opened into ceiling of garage, the front passenger door failed to close properly. All 3 incidences requiring returns to dealer"

Adrian C., PA (2016 Tesla Model X 90D Electric)

"Plastic trim on falcon wing door rubs against frame"

Anonymous, CA (2016 Tesla Model X 90D Electric)

"Both falcon wing doors failed more than once. Rear door failed. Driver's door would not close properly. Car was misaligned in several places"

Anonymous, CA (2016 Tesla Model X P90D Electric)

"Car has been in the shop 7-8 times because the Falcon Wing door sensors weren't working and the doors wouldn't fully open"

Anonymous, TX (2016 Tesla Model X 90D Electric)

"The front door mechanisms failed. The front doors couldn't be opened from outside. Also, the front doors tend to freeze shut in very cold weather"

Patrick H., CO (2016 Tesla Model X 90D Electric)

"Minor door alignment issues. Fixed at service center"

Anonymous, CO (2016 Tesla Model X 90D Electric)

"Driver door auto latching stopped working. Could manually close door, but car indicated door was open. Although drivable, the open door warning sounded constantly. Tesla did not deem this an issue worthy of roadside assistance and made me make a service appointment and continue driving the car while constantly beeping! Nice service mindset for a $140K car!"

Anonymous, NJ (2016 Tesla Model X P90D Electric)
Glass defects

"Optical defect (a swirl) in original windshield in driver field of vision detected at delivery. Took three weeks to get replacement windshield. When the next windshield was installed it was installed with the rearview mirror mounting hardware installed incorrectly, so they installed a third windshield which was installed with string and visible bubbles under the sealant. Tesla replaced third windshield with another. This is the fourth windshield for the car. All replaced at no charge but these"

Theodore L., VA (2016 Tesla Model X 90D Electric)

"Windshield stress crack"

Anonymous, CO (2016 Tesla Model X 75D Electric)
Locks and latches

"Latch for front trunk would not unlock and was replaced S a warranty repair"

Anonymous, WA (2016 Tesla Model X 90D Electric)

"Drivers door latch malfunctioned. Needed replaced"

Anonymous, CO (2016 Tesla Model X 90D Electric)
Tailgate, hatch or trunk

"Like 3 of the other doors, this door would not reliably close"

Anonymous, CA (2016 Tesla Model X P90D Electric)
Windows

"Moter issue"

Anonymous, NY (2016 Tesla Model X 90D Electric)

"Not serious, but the window would make noise when it was rolled up and down. You expect not to have any problems with 120k car. They replaced all the seals in the driver side door"

Anonymous, TX (2016 Tesla Model X 90D Electric)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

"Windshield had a small leak that became apparent at highway speeds. Tesla has insanely awesome service and fixed the problem while providing a loaner Tesla model S"

Anonymous, CT (2016 Tesla Model X 90D Electric)
Squeaks or rattles

"Annoying sound thought to be in the dashboard, turned out to be the trim at the bottom of the passenger side door"

Michael M., TX (2016 Tesla Model X 90D Electric)

"Brakes squeak when applied lightly while vehicle is nearly stopped"

David C., MD (2016 Tesla Model X 90D Electric)
Wind noise

"Loud wind noise when going over 60 mph when car was new. Dealer fixed the problem, but not completely. There is still wind noise when going over 60, but just not as bad"

Ed C., NY (2016 Tesla Model X 90D Electric)

"wind noise was sometimes very loud at hiway speeds in rain at night. Opening and closing windows did not help but stopping car and opening and closing door where noise seemed to be coming from stops noise"

Roger M., CA (2016 Tesla Model X 90D Electric)

"Falcon wing door driver side needed adjusting. Took two trips to shop to remedy"

Jeff P., CA (2016 Tesla Model X P90D Electric)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Passenger side front wheel molding dislodged while driving"

Adrian C., PA (2016 Tesla Model X 90D Electric)

"The front Tesla emblem was loose and needed to be tightened. The bumper had a small paint bubble in an inconspicuous spot"

Justin P., WA (2016 Tesla Model X P100D Electric)

"On the Model X - there were trim alignment issues. The alignment of the falcon doors did not line up with the body of the car when the doors where closed. They did fix the problem (however it took them 2 months)"

Anonymous, FL (2016 Tesla Model X 90D Electric)
Loose interior trim or moldings

"rattle in seatbelt holder"

Anonymous, NC (2016 Tesla Model X 90D Electric)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"Compressor failed at about 22000 miles point with less than 9 months life. Tesla replaced it the every next day in about 3 hours"

Theodore L., VA (2016 Tesla Model X 90D Electric)
Automatic climate control

"The model x 5 seater doesn't have a rear a/c condenser so it gets hot in the back with passengers. The 6/7 seat versions all have a second A/C unit and was unaware that the 5 seater would NOT have it. Had I known, I would have purchased the 6 seater. Rear A/C is unacceptable"

Neil S., FL (2016 Tesla Model X 90D Electric)
Refrigerant leaks

"No AC until they repaired coolant leak"

Peter G., NV (2016 Tesla Model X 90D Electric)

"when new, the car A/C wouldn't cool. Service replaced a damaged fitting and recharged it. It has been fine since"

Anonymous, CA (2016 Tesla Model X 60D Electric)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Electronic or air suspension

"Displayed error message saying that suspension system needed service. The suspension height became unadjustable and the ride was rough"

Danny M., CA (2016 Tesla Model X 90D Electric)

"Very rough ride"

Anonymous, CA (2016 Tesla Model X 90D Electric)
Steering wheel vibration

"Front half-shafts needs replacement. (Was told it's a 3rd party supplier issue)"

Anonymous, NJ (2016 Tesla Model X 90D Electric)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveline vibration

"Under moderate acceleration the vehicle would shudder or vibrate. Tesla replaced mounting hardware for front motor and replace both half shafts to the wheels"

Robert M., TN (2016 Tesla Model X P90D Electric)
Driveshaft or axle

"There was a minor vibration while accelerating hard. In the first annual maintenance, Tesla proactively changed both front axles and that fixed the issue - no cost for me, but changing front axles sounds a bit ominous"

Anonymous, CA (2016 Tesla Model X 90D Electric)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"At about 2 months, the front indicators and front parking lights just stopped working. Took a while to get Tesla to find the parts, but in the end they changed them free of charge"

Anonymous, CA (2016 Tesla Model X 90D Electric)

"Turn signal failed"

Anonymous, OH (2016 Tesla Model X 90D Electric)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Phone pairing (e.g., Bluetooth)

"In car microphone for mobile phone is very poor. Constant complaints from people I am calling. I now use my apple earpiece when talking and stopped using the in-car Bluetooth"

Anonymous, NJ (2016 Tesla Model X P90D Electric)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Compare 2016 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
STEERING:ELECTRIC POWER ASSIST SYSTEM
Feb 05 2020
Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2015-2016 Model X vehicles. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
What should you do:
Tesla will notify owners, and Tesla Service Centers will replace the steering gear mounting bolts with coated steel bolts, and add a corrosion-preventative sealer to the steering gear motor housing and motor connection bolts. If the mounting bolts are found to be broken or break during removal and cannot be removed, a new steering gear will also be installed. All services will be performed free of charge. The recall is expected to begin April 3, 2020. Owners may contact Tesla customer service at 1-877-798-3752.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V062000
Potential Number of Units Affected: 14113
SEATS:MID/REAR ASSEMBLY
Oct 12 2017
If the seat back moves forward in the event of a crash, it can increase the risk of injury.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2016-2017 Model X vehicles. The left-side, second row, reclining seat backs may not fully latch due to having incorrectly adjusted recliner mechanism cables. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
What should you do:
Tesla will notify owners, and Tesla service technicians will correct the cable adjustment for the left-side, fold-flat, second row, seat recliner mechanism, free of charge. The recall began on November 10, 2017. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-17-13-004.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V639000
Potential Number of Units Affected: 4582
PARKING BRAKE
Apr 19 2017
If the gear breaks during parking brake release, the vehicle will not be able to be moved. If the gear breaks during parking brake application, the parking brake may not adequately hold the vehicle, potentially resulting in the vehicle rolling, increasing the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
What should you do:
Tesla will notify owners, and service centers will replace both the left and right electric parking brake calipers, free of charge. The recall began March 6, 2018. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-17-33-002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V260000
Potential Number of Units Affected: 31709
SEATS:MID/REAR ASSEMBLY
Apr 06 2016
If the third row seat does not remain in its adjusted position, there may be an increased risk of injury to an occupant in the event of a crash.
Summary:
Tesla Motors, Inc. (Tesla) is recalling certain model year 2016 Model X vehicles manufactured September 29, 2015, to March 30, 2016. In the affected vehicles, the third row seat back may move forward under load such as in a frontal collision. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
What should you do:
Tesla will notify owners, and dealers will replace all affected third row seats, free of charge. The recall began on April 20, 2016. Owners may contact Tesla customer service at 1-844-248-3752 or by email at ServiceHelpNA@teslamotors.com. Tesla's number for this recall is SB-16-13-003
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V192000
Potential Number of Units Affected: 2676
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