GREEN CHOICE
2017
GREEN CHOICE

Tesla Model X

With its lineup of electric vehicles, Tesla is an unconventional company that thrives on throwing normality out the window. And while breaking the mold can benefit consumers, the benefit is questionable if it goes too far. And that, pretty much, sums up the Model X SUV. Filled with enough gee-whiz gizmos to give William Gibson a thrill, the X seemingly sacrifices practicality and pragmatism for the purpose of showboating.
Alerts
There are 5 recalls on this vehicle. Learn More.

Reliability

We expect the 2022 Model X will be much less reliable than the average new car. This prediction is based on data from 2020 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2017 Tesla Model X has been recalled 5 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
Engine Minor
NA
NA
Engine Cooling
NA
NA
Transmission Major
NA
NA
Transmission Minor
NA
NA
Drive System
NA
NA
Fuel System
NA
NA
Electric System
NA
NA
Climate System
NA
NA
Suspension
NA
NA
Brakes
NA
NA
Exhaust
NA
NA
Paint/Trim
NA
NA
Body Integrity
NA
NA
Body Hardware
NA
NA
Power Equipment
NA
NA
In-car Electronics
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Tesla Model X owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

"Several times the screen was black on entering the car, but it also happened twice while driving. Once it set off an alarm that required us to pull over and restart the screen. I had a Model S before the X, and nothing at all wrong with it."

G H., CA (2017 Tesla Model X 100D Electric)

"Known issue. Requires reboot of screen."

Anonymous, NY (2017 Tesla Model X 100D Electric)
Display screen goes blank

"While driving, the screen went blank for about 1 minute but restarted. Has only occurred one time. Tesla found faulty sensors in the falcon wing doors and replaced them."

Mary P., GA (2017 Tesla Model X 100D Electric)

"Often requires restart of the primary display. Nice that the vehicle continues to function (drive) but annoying to lose rear camera and air conditioning while waiting for it to restart."

Haroutyun D., NJ (2017 Tesla Model X 100D Electric)

"Computer software is a bit buggy and requires reboot. Tesla should do a better job telling people how to reboot the system and telling people that it will require that semi-frequently."

Anonymous, MD (2017 Tesla Model X 90D Electric)
External music device interface (e.g., smart phone, MP3 player)

"The USB media interface in the Model X is literally the worst music player I have ever used. When in use, it hangs, quits playing, or skips songs seemingly at random. After stopping the car and returning, the player nearly always forgets where it was, forcing you to re-navigate the menus to find what you want to listen to. Occasionally, it will mysteriously return to a song it was previously playing about 10 minutes into the drive if you don't manually pick something."

Anonymous, CO (2017 Tesla Model X 100D Electric)
Phone pairing (e.g., Bluetooth)

"We have iPhones, and over the past year we have experienced problems with both bluetooth connectivity and apps (e.g., Audible) that are interfered with by the Tesla app."

Robert T., CA (2017 Tesla Model X P100D Electric)
Software update fixes

"Update initially did not fix the charge port door opening; has since been corrected with no further problems."

Terry S., AZ (2017 Tesla Model X 100D Electric)
Voice control commands

"I often have to SHOUT before the system hears my commands. Dialing names in my iPhone's contact list is often problematic. Navigation system, when it hears me, works superbly by voice (i.e., MUCH better than the phone connectivity)."

Robert T., CA (2017 Tesla Model X P100D Electric)

"The problem happened twice and was concurrent with the failure to "Ëœcome alive' when I entered the car causing it to be inoperable."

Anonymous, AZ (2017 Tesla Model X 100D Electric)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

"The weather stripping around the rear doors was not installed correctly at the factory. The service center removed and reinstalled them properly."

Anonymous, CO (2017 Tesla Model X 75D Electric)

"One of the falcon door seals was improperly installed from the factory. If it had rained, or was raining, and you opened the door, then water would pour into the rear seat. It took two attempts for the Tesla service department to fix it, but they did fix it and now I don't get water pouring in if you open the falcon door during a downpour."

Darren C., FL (2017 Tesla Model X 75D Electric)
Squeaks or rattles

"The sun visor rattled, but they replaced it and it's fine now."

Jeff S., TX (2017 Tesla Model X 100D Electric)

"Passenger side visor rattles (magnet issue). Known to Tesla and I was told that they would have to redesign the visor and no current fix for issue."

Mary P., GA (2017 Tesla Model X 100D Electric)

"Driver window squeaks when closing (so every time the door is closed as it automatically lowers and raises the window a fraction of an each when the door is opened and closed). Repaired twice but not fixed."

G H., CA (2017 Tesla Model X 100D Electric)

"Mostly just trim that needed to be re-enforced by the service center. They're all fixed now."

Anonymous, CO (2017 Tesla Model X 75D Electric)

"Seat mount squeaks"

Anonymous, TX (2017 Tesla Model X 100D Electric)
Wind noise

"Passenger front window is problematic regarding full closure so you hear some wind noise at higher speeds on the highway"

Anonymous, FL (2017 Tesla Model X 75D Electric)

"at speeds over 40mph the cabin noise is so loud u have to increase volume on radio to hear"

Colin T., IL (2017 Tesla Model X 75D Electric)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"Had a constant creek on the one of the Falcon Wing Doors. Has been service multiple times and the problem keeps coming back"

Anonymous, CA (2017 Tesla Model X 90D Electric)

"door sensors failed and paint was scratched"

Anonymous, NY (2017 Tesla Model X 100D Electric)

"Falcon wing doors had deterioration of the gaskets on the top of the vehicle. They were gummy and black residue would come off when touched."

Robert M., TN (2017 Tesla Model X 100D Electric)
Glass defects

"Terrible triple image in the windshield with the secondary images very bright and as such distracting, seen at night and during the day too. Also the tint on front windshield was torn from factory"

Anonymous, TN (2017 Tesla Model X 100D Electric)
Tailgate, hatch or trunk

"Came from factory misaligned. Replaced by Tesla-approved body shop."

Michael M., CA (2017 Tesla Model X 100D Electric)
Windows

"both front windows squeak when raised/lowered"

Chris S., CA (2017 Tesla Model X 90D Electric)

"The two front windows would slow to a stop and then reverse themselves"

Charles K., CA (2017 Tesla Model X 90D Electric)

"Window rolled down by itself and needed to be factory recalibrated"

Daniel H., CA (2017 Tesla Model X 100D Electric)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Exterior trim was lose and misaligned in many places which is typical for tesla. What is untypical is after a service center visit the trim was not realigned in many places and a new service visit is needed to correct the remaining bits"

Anonymous, TN (2017 Tesla Model X 100D Electric)

"loose trim on bottom of passenger side rear door"

Anonymous, OR (2017 Tesla Model X 75D Electric)

"Plastic wheel-well molding needed to be replaced"

Anonymous, CA (2017 Tesla Model X 100D Electric)

"Wheel well trim attached to falcon wing door was loose, Tesla attempted to repair but it needs to be replaced as the repair didn't work."

Robert M., TN (2017 Tesla Model X 100D Electric)
Loose interior trim or moldings

"Minor little plastic piece by side of driver's seat comes off"

Daniel H., CA (2017 Tesla Model X 100D Electric)
Paint (fading, chalking, cracking, or peeling)

"passenger side mirror paint was discolored"

Chris S., CA (2017 Tesla Model X 90D Electric)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"Used also to cool battery pack. A sensor in comps failed and sent signal to computer. Caused the charging at Superchargers to be reduced longer trip time because of. Repaired in 1 day in Fl Tesla shop and noticed paint worn away in gull wing door from vibration fixed also."

James R., NJ (2017 Tesla Model X 75D Electric)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Tire pressure monitor

"Frequently shows low pressure"

Anonymous, AZ (2017 Tesla Model X 90D Electric)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Steering wheel vibration

"Problem with vehicle vibration during rapid acceleration. They replaced axles. Didn't solve problem. Problem still not solved. Note I have had SERIOUS problems getting parts due to this an other problems. Car was out of service for four months due to accident and parts unavailability."

Anonymous, MD (2017 Tesla Model X 90D Electric)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveline vibration

"The 2017 model X has hard excessive vibration issues when at full throttle going uphill. The service center told me that it is a known issue and caused by faulty geometry, and a fox was in the works. Years later, no fix. The vibration is likely robbing the vehicle of speed and torque, and clearly causing premature wear. Less serious vibration can be noticed at 3/4 throttle and without going uphill. A huge issue."

Anonymous, IL (2017 Tesla Model X 100D Electric)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Squeaking

"when brakes r wet they squeal"

Colin T., IL (2017 Tesla Model X 75D Electric)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Compare 2017 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
ELECTRICAL SYSTEM
Jan 27, 2022
Failing to stop at a stop sign can increase the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
What should you do:
Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 22V037000
Potential Number of Units Affected: 53822
FORWARD COLLISION AVOIDANCE
Oct 29, 2021
Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
What should you do:
Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V846000
Potential Number of Units Affected: 11728
BACK OVER PREVENTION, EXTERIOR LIGHTING, VISIBILITY
Jan 29, 2021
The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
What should you do:
Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-21-001.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V035000
Potential Number of Units Affected: 134951
SEATS
Oct 12, 2017
If the seat back moves forward in the event of a crash, it can increase the risk of injury.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2016-2017 Model X vehicles. The left-side, second row, reclining seat backs may not fully latch due to having incorrectly adjusted recliner mechanism cables. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
What should you do:
Tesla will notify owners, and Tesla service technicians will correct the cable adjustment for the left-side, fold-flat, second row, seat recliner mechanism, free of charge. The recall began on November 10, 2017. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-17-13-004.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V639000
Potential Number of Units Affected: 4582
PARKING BRAKE
Apr 19, 2017
If the gear breaks during parking brake release, the vehicle will not be able to be moved. If the gear breaks during parking brake application, the parking brake may not adequately hold the vehicle, potentially resulting in the vehicle rolling, increasing the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
What should you do:
Tesla will notify owners, and service centers will replace both the left and right electric parking brake calipers, free of charge. The recall began March 6, 2018. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-17-33-002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V260000
Potential Number of Units Affected: 31709
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