GREEN CHOICE
2018
GREEN CHOICE

Tesla Model X

With its lineup of electric vehicles, Tesla is an unconventional company that thrives on throwing normality out the window. And while breaking the mold can benefit consumers, the benefit is questionable if it goes too far. And that, pretty much, sums up the Model X SUV. Filled with enough gee-whiz gizmos to give William Gibson a thrill, the X seemingly sacrifices practicality and pragmatism for the purpose of showboating.
Alerts
There are 4 recalls on this vehicle. Learn More.

Reliability

We expect the 2022 Model X will be much less reliable than the average new car. This prediction is based on data from 2020 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2018 Tesla Model X has been recalled 4 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
Engine Minor
NA
NA
Engine Cooling
NA
NA
Transmission Major
NA
NA
Transmission Minor
NA
NA
Drive System
NA
NA
Fuel System
NA
NA
Electric System
NA
NA
Climate System
NA
NA
Suspension
NA
NA
Brakes
NA
NA
Exhaust
NA
NA
Paint/Trim
NA
NA
Body Integrity
NA
NA
Body Hardware
NA
NA
Power Equipment
NA
NA
In-car Electronics
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2018 Tesla Model X owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

"Car was not near wifi and could not get software updates. Tesla was able to download update over cell. Took about an hour."

Anonymous, HI (2018 Tesla Model X 100D Electric)

"The screens freeze and reboot at inconsistent intervals. I brought it to the dealer who tried to fix it using a software update. The problem persists but has not stopped the car. I will mention it again during the next service."

Michael L., VA (2018 Tesla Model X 75D Electric)

"We were driving down a country highway and the screen went completely black. Nothing was showing. We pulled off the road and waited several minutes for the screen to reboot. It was a Saturday, i called the dealer and was only able to connect with sales personal which were useless to help."

Paul M., CA (2018 Tesla Model X 75D Electric)
Display screen goes blank

"This is related to the screen freezing. If the problem persists for more than a moment, the system will reboot, during which time the screen goes blank. During the reboot, all electronic functions turn off. After the reboot, all functions return."

Michael L., VA (2018 Tesla Model X 75D Electric)
Phone pairing (e.g., Bluetooth)

"My wife's iphone won't pair with MX while it pairs with MS. I am paired with both. (both are iphone 6s). Tesla has tried several fixes. None work yet; Tesla continuing to work on it. Car purchased < month ago."

Anonymous, CA (2018 Tesla Model X 100D Electric)

"wifes old phone paired simply without issues. My Samsung 8+ had issues and her new note also had issues. Also did not want to connect with home Wifi. Last Update from Tesla fixed all that. Now coneected very quickly. WiFi was a known issue supposedly"

Michael S., PA (2018 Tesla Model X Electric)

"The Bluetooth sound and voice quality are so poor, that I have to use my phones speaker phone instead of the Model X’s bluetooth, which is unsafe. While I can hear the other person somewhat, they can rarely understand me, unless I’m parked. The car has been in for service many times to repair this...all unsuccessful. The problem is with the car’s microphone...it appears to be with the microphone’s quality, its placement in the vehicle, and/or the noise level in the interior of the car."

Anonymous, TX (2018 Tesla Model X 100D Electric)
Routine software updates

"not a problem, just like the fact its done remotly"

T L., CA (2018 Tesla Model X 75D Electric)

"Usually most problems are the result of a previous software update, the next update remedies the issue."

James B., BC (2018 Tesla Model X 100D Electric)
Software update fixes

"With each software fix the various system controls often change control protocols necessitating a re-education of the driver which we often try to do while driving. There should be better notification when changes occur."

Paul M., CA (2018 Tesla Model X 75D Electric)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

"seal around passenger door window had slight leak"

Anonymous, VA (2018 Tesla Model X Electric)
Squeaks or rattles

"Just new car rattles, obnoxious but fixable"

Charles P., WA (2018 Tesla Model X 100D Electric)

"Passenger side back seat when moving forawrds and backwards grinding squeeling noise. They had to grease track. Back truck/door doesnt close porperly cluncks like misaligned. Not repaired last service. Passenger back seat sensor says someone in seat when no one there. Driver side window sometimes doesnt go up or not all the way up. Weird and buggy."

Michael S., PA (2018 Tesla Model X Electric)

"The second row seats squeaks and rattled. Had it in to fix twice. First was passenger side. Second was driver side."

Henry Y., CA (2018 Tesla Model X 75D Electric)

"rattles behind dash, as if there are some loose cables, while driving over bumps. Tesla had not been able to fix it even after several visits. Very annoying"

Anonymous, AZ (2018 Tesla Model X 100D Electric)

"seat squeak"

Anonymous, ID (2018 Tesla Model X 100D Electric)
Wind noise

"In general the seals on the entire car (wind noisem air AND water at door/trunk seals) are not of the caliber of a luxury vehicle, it is NOISY to drive in... but it is important to remember that it is compounded because that noise isn't competing with anything else... the motors are silent, so without an internal combustion engine, it becomes really, really noticeable."

Anonymous, AZ (2018 Tesla Model X 100D Electric)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"A sensor went bad. The full will doors would open properly"

Anonymous, IL (2018 Tesla Model X 100D Electric)

"Passenger front door sometimes would not open if the window on the door was entirely closed. Open window slightly, door opens fine. Control module was changed, improvement for a while, will call Tesla again after Covid-19 crisis is over."

Anonymous, CA (2018 Tesla Model X 100D Electric)

"The alignment of the falcon wing doors is not perfect and in fact one misaligned and scratched the car / would not close. It was both cosmetic AND unworkable to secure the car."

Anonymous, AZ (2018 Tesla Model X 100D Electric)

"Passenger door was difficult to open when car was new. Tesla fixed it."

Anonymous, WA (2018 Tesla Model X 100D Electric)
Windows

"Window problem is part of the door problem, they work together. See info in door problem."

Anonymous, CA (2018 Tesla Model X 100D Electric)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"when delivered new with only 4 miles on the odometer, this Tesla Model X had a steering wheel issue. when car was traveling straight, the wheel was pointing to the 11 c'clock position."

Roy N., AL (2018 Tesla Model X 100D Electric)

"The car was delivered with the steering wheel pointing about 10-15 degrees off center when the car was steering straight ahead. It's a detail, but it shouldn't happen in a new vehicle."

Anonymous, MA (2018 Tesla Model X 100D Electric)

"Car when new was not aligned right so tires wore out on interior at 3700 miles down to the steel bands"

Richard W., CA (2018 Tesla Model X 100D Electric)
Electronic or air suspension

"Suspension basically bottomed out. It was drivable but the bumps were very harsh."

Anonymous, TN (2018 Tesla Model X 100D Electric)

"After dealing with rattle coming from front end, the Air Suspension Fault warning light came on the dash. Was told be service not to drive vehicle until it could be checked."

Roy N., AL (2018 Tesla Model X 100D Electric)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"Rear cross traffic alert system stopped working. Tesla tells me to Send in a video of the problem. Again, another stupid approach to problem solving by Tesla. Just think of the logistics of doing this, as if I could predict when it is going to happen in the first place."

George K., TX (2018 Tesla Model X 100D Electric)

"Can’t get it fixed, because they won’t help us over the phone and the closest repair shop is almost 2 hours away."

Anonymous, FL (2018 Tesla Model X 100D Electric)

"I use the autopilot most of the time when driving on city highways. In my experience, it’s reliable, but definitely a beta product (to use a software term). I don’t think it’s for people who don’t like messing with the latest technology and who expect a car to work flawlessly like a Lexus. For example, I feel that the automatic lane change feature is far more dangerous than simply changing lanes the old fashioned way. In my experience, the vehicle will not determine that a car in the lane you want to change into is approaching faster than you are driving, so it would just pull in front of the oncoming vehicle. For all practical purposes, Tesla’s Autopilot is just a fancy name for adaptive cruise control with collision avoidance, in my humble opinion."

Anonymous, TX (2018 Tesla Model X 100D Electric)

"The system senses the speed limit and changes the max cruise control speed. In some areas it seems almost random to change the max speed even though the Actual (posted) speed limit has not changed. This is DANGEROUS as it can cause the car to slow down from 70 to 50 in a matter of seconds. If someone is behind and isn't paying attention this could Easily lead to rear end collision. Tesla says the Driver Must Be In Control. Really? How is the driver going to know the cruise control is going to do something so stupid, so fast. This is particularly a problem in areas of construction or former construction in the last couple of years."

George K., TX (2018 Tesla Model X 100D Electric)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

"Dashboard and Monitor were frozen. Needed to do a soft Reset. And it worked well."

Guillermo V., FL (2018 Tesla Model X 100D Electric)
Gauges

"the main display and the gauges behind the steering wheel blanked out a few times during use, while driving. had to power down to get the display back. happend during driving. Once the whole display froze, again had to be powered down to get it back"

Anonymous, AZ (2018 Tesla Model X 100D Electric)
Keyless entry

"It was for a few month and then solved with a update of the software"

Anonymous, CA (2018 Tesla Model X 100D Electric)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Small plastic parts which fall off repeatedly Waiting for new ones to be installed next week"

Anonymous, CA (2018 Tesla Model X 100D Electric)

"The driver window stopped going all the way up in the rain. One day it came up and pulled the window trim off. I was able to re-seat the trim, and it was successfully repaired, but it was a bit of a pain."

Anonymous, MA (2018 Tesla Model X 100D Electric)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Heater system

"heater was slow to function and needed adjustments"

T L., CA (2018 Tesla Model X 75D Electric)
Refrigerant leaks

"A/C became inoperable one day, about a year after buying. Brought in for service by scheduling appointment in-app. Problem was a torn gasket in coolant system. Service completed same-day."

Matthew P., WA (2018 Tesla Model X 75D Electric)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Compare 2018 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
BACK OVER PREVENTION
Mar 18, 2022
A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
What should you do:
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 22V169000
Potential Number of Units Affected: 947
ELECTRICAL SYSTEM
Jan 27, 2022
Failing to stop at a stop sign can increase the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
What should you do:
Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 22V037000
Potential Number of Units Affected: 53822
FORWARD COLLISION AVOIDANCE
Oct 29, 2021
Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
What should you do:
Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V846000
Potential Number of Units Affected: 11728
BACK OVER PREVENTION, EXTERIOR LIGHTING, VISIBILITY
Jan 29, 2021
The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
Summary:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
What should you do:
Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-21-001.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V035000
Potential Number of Units Affected: 134951
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