In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"The entire Toyota software program regularly just freezes up. The radio might start blaring at max volume with no way to turn it off nor turn down the volume (none of the dials respond when the software freezes everything). Toyota can't fix it, and they won't offer anything to compensate for it. Unfortunately, these issue don't qualify for "lemon car" status in Florida."
Anonymous, FL (2014 Toyota 4Runner SR5 4.0-L V6)"The navigation system/audio system/phone system on this vehicle has repeatedly failed to provide consistent, reliable service. Random freezing of display screen, rebooting at inconvenient time, and occasional failure of messaging have been a continuing problem on this vehicle. Software updates have not solved the problem. The GPS system has stopped operating at critical times and proven unreliable. From Day 1, the dealer has not been helpful in solving these issues."
Anonymous, NJ (2014 Toyota 4Runner SR5 4.0-L V6)"I spend a lot of time in the vehicle so my bluetooth hands free functions are very important allowing me to be on the phone. The system would randomly reboot itself with no regularity and sometimes multiple times in the same 30-min. Very inconvenient but not unsafe. They were able to correct it on the 2nd visit. I can tell you my 2008 4runner had the same issue and I ended up replacing the unit/display with an aftermarket product because Toyota couldn't fix it. So clearly an opportunity for Toyota. However, the vehicle is amazing and the resale incredible."
Anonymous, CO (2014 Toyota 4Runner SR5 4.0-L V6)"While driving, the display screen freezes. The radio stops playing, and all functions freeze. The after about 5-8 minutes it seems to just re-boot and all is fine. Happened 5 times in 4 months"
Art M., MD (2014 Toyota 4Runner SR5 4.0-L V6)"Entire system freezes occasionally and requires reboot to work again"
Anonymous, CO (2014 Toyota 4Runner SR5 4.0-L V6)"The display screen freezes at least once while driving. Since everything is linked through Entune, you can't do anything with your nav system or radio until the entire system resets. Toyota was very difficult to work with even after bringing up this software problem multiple times and the issue still hasn't been fixed!! I love my Toyota but I want to drive it off a cliff every time the display screen freezes"
Amanda P., NC (2014 Toyota 4Runner SR5 4.0-L V6)"Head unit was replaced last month because navigation had failed and would not locate car. New head unit freezes at random, especially when using satellite radio. New head unit ordered, waiting for parts"
Anonymous, AZ (2014 Toyota 4Runner Trail 4.0-L V6)"I will program favorite radio stations and when I turn the car off and back on the screen has erased my choices."
Anonymous, TX (2014 Toyota 4Runner Limited 4.0-L V6)"eventually it reboots and works"
Anonymous, OH (2014 Toyota 4Runner SR5 4.0-L V6)"periodically the sound system freezes up. You cannot change stations, volume, etc. The only way to fix it is to turn off the car, or depress the on/off knob for about 10 seconds so that it performs a soft reboot."
Anonymous, SC (2014 Toyota 4Runner SR5 4.0-L V6)"Freeze occurs when using multiple apps. Resets automatically and you must manually start over with navigation entry"
Mark S., WI (2014 Toyota 4Runner SR5 4.0-L V6)"Causes problems with navigation and phone."
Richard B., TN (2014 Toyota 4Runner SR5 4.0-L V6)"Display screen freezes up where controls don’t work, then system goes blank and reboots itself- happens periodically and is very irritating- have heard on forums that this is a common problem that Toyota will not acknowledge or fix!"
Anonymous, AL (2014 Toyota 4Runner SR5 4.0-L V6)"Screen freezes randomly. I've seen the issue on forum posts online. There does not appear to be a fix from Toyota yet. Will occur several times a month."
Luke G., CA (2014 Toyota 4Runner Trail 4.0-L V6)"Twice in two years, the Navigation screen has locked up. Upon car restart,it blanks out the navigation screen, after several weeks it started working again."
Anonymous, NM (2014 Toyota 4Runner Limited 4.0-L V6)"Part of the freezing up problem. It just gets stuck. Must restart to fix."
Anonymous, FL (2014 Toyota 4Runner SR5 4.0-L V6)"Radio would lock up and turn off and turn back on again and any GPS was lost. Did factory updates 3 times before issues seemed to be good for the most part. Took 3 months and videos of issue to get resolution. Still not confident in solution long term. Poor service and support by Toyots"
Anonymous, NC (2014 Toyota 4Runner Trail 4.0-L V6)"It simply goes blank, the music goes off, and after a while it resumes working"
Mary O., OR (2014 Toyota 4Runner Limited 4.0-L V6)"The entire system has been a pain point since we bought this 4Runner. It may freeze with music, it may stop responding while giving gps directions, it may freeze while answering a call. Once it freezes, nothing actively fixes it. Even turning off the truck and then restarting it does not fix the issue. Toyota has been worthless in even acknowledging the issue exists, they repeatedly tell us we are using it wrong and that it’s up to date!"
Douglas H., FL (2014 Toyota 4Runner SR5 4.0-L V6)"When making a phone call the entire system reboots. This occurs ~80% of the time."
Daniel T., CA (2014 Toyota 4Runner Trail 4.0-L V6)"iPod freezes and must be rebooted constantly when connected to stereo system"
Michael H., CA (2014 Toyota 4Runner Trail 4.0-L V6)"Infotainment system does not pair often. Plays music even when paused."
Luke G., CA (2014 Toyota 4Runner Trail 4.0-L V6)"Constant problems with GPS freezing or going blank"
Danny T., TX (2014 Toyota 4Runner Limited 4.0-L V6)"The instruction book does not work for my system. My system has a different method for entering a location, which, by the way is so tedious as to be unusable. The instructions for turning off the voice do not work. I cannot get the right scale on the map. I don't use it. Maps are better, and I don't mean Google maps, I mean paper maps"
Mary O., OR (2014 Toyota 4Runner Limited 4.0-L V6)"Music,GPS, locks up then goes blank. It reboots but goes off again shortly thereafter. Very unsettling when depending on GPS directions"
Anonymous, AB (2014 Toyota 4Runner SR5 4.0-L V6)"The navigation is difficult to update and has frozen up on me several times during navigation without any external input. It seems random"
Daniel T., AE (2014 Toyota 4Runner Trail 4.0-L V6)"Several time during the last year while using the navigation system during trips it would quit working while driving. The screen would freeze up and the system would shut down and reboot. When it came back on it was necessary for me to reenter dest"
Dave N., WV (2014 Toyota 4Runner Limited 4.0-L V6)"2x last year infotainment/Nav stopped working for approx. 2 weeks, then without doing anything started working agian with no faults."
David G., NM (2014 Toyota 4Runner Limited 4.0-L V6)"My phone is randomly dropped from the connection both during and no during phone calls"
Daniel T., AE (2014 Toyota 4Runner Trail 4.0-L V6)"Before a requested update, the system was unreliable in pairing with different phones"
Anonymous, TX (2014 Toyota 4Runner Limited 4.0-L V6)"Bluetooth will disconnect at random."
Anonymous, TX (2014 Toyota 4Runner Limited 4.0-L V6)"This just reflects my previous issue with display freeze and radio stopped playing"
Art M., MD (2014 Toyota 4Runner SR5 4.0-L V6)"The screen freezes, and then reboots itself after a few minutes."
Anonymous, ON (2014 Toyota 4Runner Limited 4.0-L V6)"We have taken this 4Runner to Toyota at least 5 times to fix all of the issues we have with the Toyota entune software. After multiple updates and software flashes, we still have the same issues. Toyota claims they can't fix it."
Anonymous, FL (2014 Toyota 4Runner SR5 4.0-L V6)"Software updates of Entune Navigation/Radio system do not improve the operation of this system. Many of the road descriptions are out of date or erroneous. The system randomly reboots and makes it difficult to navigate when GPS is needed. At times, none of the controls will operate and the only fix is to stop the car and restart the engine. The updates to the system are to primarily remove some of the services that were originally functional, such as Pandora, but removed when Toyota could not cut a good licencing agreement with the provider. This represents a loss of value to me, without compensation from Toyota."
Anonymous, NJ (2014 Toyota 4Runner SR5 4.0-L V6)"Voice recognition is awful. It maybe gets 1 of 5 words correct, even after trying to use it for 2 years"
Amanda P., NC (2014 Toyota 4Runner SR5 4.0-L V6)
"While driving the screen freezes. Can't change channels, more or volume. Can not reset until engine is. Turned off."
Anonymous, FL (2014 Toyota 4Runner SR5 4.0-L V6)