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2020
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Toyota Avalon Hybrid

EPA MPG: 43 mpg
RECALL ALERT:
There are 3 recalls on this vehicle. Learn More.
View 2020 Toyota Avalon Hybrid gallery

Reliability

Overall Reliability

The 2020 Avalon Hybrid is more reliable than other cars from the same model year.

The 2020 Toyota Avalon Hybrid has been recalled 3 times by NHTSA. View Recalls
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
See all 2020 Potential Trouble Spots

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2020 Toyota Avalon Hybrid owners. The owner comments describe problems respondents experienced with this vehicle.

Electrical Accessories

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

What Owners Say

Keyless entry

""My problem with keyless entry is with the Toyota app, not with the key fob. The features of the app quit working soon after my warranty was up, and I confirmed that I had paid to have the service working, so it was not an issue of not having paid.""

Anonymous A., TX (2020 Toyota Avalon Hybrid Hybrid Limited 2.5-L 4 Cyl hybrid)
Remote engine starter

""This is through the Toyota app. I have a paid subscription, and I'm supposed to be able to start the car through the app, but it stopped working after warranty was up. I've also had some issues with CarPlay not connecting, and not sure if that's because of USB or if they're all related.""

Anonymous A., TX (2020 Toyota Avalon Hybrid Hybrid Limited 2.5-L 4 Cyl hybrid)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

What Owners Say

Other/unsure

"Problem with the air flow switching between vents."

Anonymous, FL (2020 Toyota Avalon Hybrid Hybrid Limited 2.5-L 4 Cyl hybrid)

"12 volt battery only lasted 4 years. My last Toyota battery lasted 8 years +. Was told 4 years was normal."

Anonymous, FL (2020 Toyota Avalon Hybrid Hybrid Limited 2.5-L 4 Cyl hybrid)

Paint/Trim

Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

What Owners Say

Loose interior trim or moldings

"The leather on the arm rest between the seats cracked about an inch."

Anonymous, NE (2020 Toyota Avalon Hybrid Hybrid XLE 2.5-L 4 Cyl hybrid)

Brakes

Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

What Owners Say

Calipers

"one seized up rear caliper resulted in disc and brake pad replacements in rear brakes"

Anonymous, CT (2020 Toyota Avalon Hybrid Hybrid XLE 2.5-L 4 Cyl hybrid)

In-car Electronics

Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

What Owners Say

Phone pairing (e.g., Bluetooth)

"The infotainment system automatically connects to one of our phes--an android phone and won't recognize our apple phone. After multiple tries of deleting and re-pairing the apple phone, it still doesn't work unless we have it plugged into the usb port."

Anonymous, 99 (2020 Toyota Avalon Hybrid Hybrid Limited 2.5-L 4 Cyl hybrid)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

EV Battery

Electric/hybrid battery pack failure, replacement or malfunction, or cooling.

Body Hardware

Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

Engine Cooling

Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

Noises/Leaks

Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

Transmission Minor

Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

Transmission Major

Transmission rebuild or replacement, torque converter, premature clutch replacement.

Engine Electrical

Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

Climate System

AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

Suspension/Steering

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

Fuel System/Emissions

Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

2020 Sedans & Hatchbacks Reliability

This Car
vs. Similar Cars

Toyota vs. Other New Car Brands Reliability

See How Other Brands Stack up
Reliability History
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Powertrain
Electric Motor
EV Battery
Engine Major
Engine Minor
Engine Cooling
Engine Electrical
Transmission Major
Transmission Minor
Drive System
Fuel System/Emissions
Exhaust
Suspension/Steering
Brakes
Climate System
Build Quality
Electrical Accessories
Body Hardware
Paint/Trim
Noises/Leaks
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.

Learn more about car Reliability.

Recalls
PROVIDED BY Provided by NHTSA
AIR BAGS
Dec 20, 2023
An air bag that does not deploy during a crash increases the risk of injury.
Read Recall Details
Summary:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
What should you do:
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V865000
Potential Number of Units Affected: 999901
Hide Recall Details
AIR BAGS, STEERING
Nov 25, 2020
In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Read Recall Details
Summary:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
What should you do:
Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V734000
Potential Number of Units Affected: 161
Hide Recall Details
ENGINE AND ENGINE COOLING
Feb 06, 2020
A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
Read Recall Details
Summary:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
What should you do:
Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V064000
Potential Number of Units Affected: 44191
Hide Recall Details
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