In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"No guidance lines or distance markers"
E W., FL (2013 Toyota Highlander Limited 3.5-L V6)"there are no guidance lines or anything indicating how close u are to an object, so it's pretty useless."
Anonymous, CA (2013 Toyota Highlander Limited 3.5-L V6)"Backup/parking camera is very slow to respond. You have to wait a period of time to see what's behind you."
Anonymous, NE (2013 Toyota Highlander SE 3.5-L V6)"If the display screen is unreadable the backup camera is useless."
Anonymous, FL (2013 Toyota Highlander Base 3.5-L V6)"if you have the lights on such as when it is raining in the daytime you can not see the screen"
Bernie L., IL (2013 Toyota Highlander Limited 3.5-L V6)"DOES NOT CHANGE AUTOMATICLY"
Anonymous, OH (2013 Toyota Highlander Limited 3.5-L V6 hybrid)"display screen was not USble and required replacement (warranted)"
Anonymous, FL (2013 Toyota Highlander Limited 3.5-L V6)"Entune/Display Audio system has intermittent hangs"
David L., CA (2013 Toyota Highlander Limited 3.5-L V6)"replaced radio/gps twice so far"
Anonymous, UT (2013 Toyota Highlander SE 3.5-L V6)"The system freezes and reboots. Toyota says there is nothing they can do about it"
Thomas A., CA (2013 Toyota Highlander Limited 3.5-L V6)"Screen froze and it would not respond to the stearing wheel or hand touch. Turning the car off and removing the phone from the car and turning the phone off did not work. I am making an appointment to have it evaluated this week"
Anonymous, VA (2013 Toyota Highlander Limited 3.5-L V6)"Less than two years old and already having problems going back and forth between audio displays and regular displays, gets stuck on songs, etc"
Anonymous, OH (2013 Toyota Highlander Limited)"Entire radio system was replaced due to faulty computer chip. The system would change channels or dial the Bluetooth synced phone on its own. Mainly occurred when temp was below 50 at start up of the vehicle"
Sarah D., TX (2013 Toyota Highlander Base 3.5-L V6)"Audio system will randomly reboot while driving. Unable to predict timing or correlate to any other condition (temperature, road surface, audio function in use at time, ect). Once the system reboots for the second time, the audio is off. Screen is basically frozen, volume knob does nothing (not even a display of volume level) and no audio will come from system. Only way to reset is to pull over, turn car off, wait a minute and restart. Though this is only temporary as it will reboot again in seconds up to an hour... never have audio for more than a few hours after leaving from home. We use the car for long road trips, so this has been extremely aggravating to not have any audio for days spent in the car... I have had the Toyota dealership look it at and try a software update, this had no effect. The next step they recommended was to replace the head unit, which is cost prohibitive. From research, I believe the issue is a poor wire connection between head unit and amplifier, as the car uses a digital protocol to send audio information to the amplifier. If a packet is dropped, the head unit reboots (this is unverified...). I have disassembled the whole dash, head unit, amplified, and tested all wiring without finding a continuity issue. Can't figure this one out..."
Anonymous, TX (2013 Toyota Highlander Limited 3.5-L V6)"Ongoing problem that Toyota REFUSES to repair"
Anonymous, CA (2013 Toyota Highlander Limited 3.5-L V6)"The display just freezes. No music, no directions, nothing. Neither Toyota nor the dealership would fix the problem."
Anonymous, CA (2013 Toyota Highlander Limited 3.5-L V6)"Touch screen did not work in cold weather. System had to have patches installed for a fee"
John Paul A., CO (2013 Toyota Highlander Limited 3.5-L V6)"Touch screen doesn't respond. System won't turn on or if on won't turn off. Changes stations automatically and won't stop"
Duane M., AR (2013 Toyota Highlander Limited 3.5-L V6)"The small screen with information, temperature settings, etc. went blank. The Dealer replaced it on warranty, but mentioned it was a $2200.00 part. If it goes out again, I would expect a warranty coverage--if not it would be a huge cost item"
David R., WA (2013 Toyota Highlander Limited 3.5-L V6)"Occasionally the screen would just go blank nothing on the screen was USble"
Anonymous, SC (2013 Toyota Highlander Hybrid 3.5-L V6 hybrid)"The entire infotainment system failed. They no longer fix things, but pull the whole thing and slide in a new one. BUT - replacement from original dealer was a rebuilt unit. It took 6 weeks (no radio, blue Tooth. Backup camera, etc). AND $1000+"
Anonymous, (2013 Toyota Highlander Limited 3.5-L V6)"Backup camera works interminably. Can not get it to malfuntion when at dealers shop"
D M., MI (2013 Toyota Highlander Base 2.7-L 4 Cyl)"the main screen had to be replaced. warranty did cover it."
Ricky S., TX (2013 Toyota Highlander Base 2.7-L 4 Cyl)"Intermittently the camera screen is blank when in reverse"
D M., MI (2013 Toyota Highlander Base 2.7-L 4 Cyl)"It's just dead until it wants to come on or work"
Duane M., AR (2013 Toyota Highlander Limited 3.5-L V6)"Sometimes the computer for the display screen reboots without any reason. Toyota has not been able to duplicate the issue when in the shop so it won't be covered under the warranty"
Andrew S., VA (2013 Toyota Highlander Limited 3.5-L V6)"Would not sink"
Jeff B., UT (2013 Toyota Highlander SE 3.5-L V6)"USB connection works for about 10 minutes and then goes out - this is most annoying on long trips"
Anonymous, CA (2013 Toyota Highlander)"Bluetooth drops intermittently and the whole audio system reboots. They have replaced the entire unit twice and recently re-programmed it with only slightly better operation."
Kevin M., CA (2013 Toyota Highlander Limited 3.5-L V6)"The entune functions poorly and does not seamless interact with enough of a range of mobile services. This is a definite weakness in the Toyota product suite (also seen in other owned Toyota Siena and Camry"
Anonymous, VA (2013 Toyota Highlander Limited 3.5-L V6)"Sept 2019 in dash computer failure, unit replaced, partly covered by Toyota. May 2020 right side A/C failure. Replaced system in dash. Very expensive ($2700)!!"
Anonymous, OH (2013 Toyota Highlander Limited 3.5-L V6)"Center screen went blank and stayed blank. Entire unit replaced."
Anonymous, ME (2013 Toyota Highlander Limited 3.5-L V6)"The display screen became unreadable which caused the backup camera to become unusable. And the radio information to be unreadable."
Anonymous, FL (2013 Toyota Highlander Base 3.5-L V6)"computer failed and had to be replaced"
Anonymous, NY (2013 Toyota Highlander Limited 3.5-L V6)"It sometimes directs us in the wrong direction. We have been off course as much as 50 miles before discovering that we were going the wrong direction"
Robert G., KY (2013 Toyota Highlander Limited 3.5-L V6)"It will not navigate to a precise location, nor follow the logical routing. It will get close but allow you to drive miles past the destination. It also routes you in the wrong direction then states, "make a U turn". Garmin infallible"
Anonymous, MS (2013 Toyota Highlander Limited 3.5-L V6)"this thing is useless, it loses its mind and blanks out"
Anonymous, FL (2013 Toyota Highlander Limited 3.5-L V6)"Nav system had vehicle located at a location that differed from actual location"
Timothy S., PA (2013 Toyota Highlander Limited 3.5-L V6)"Wrong directions and wrong street names dealer updated but still is trash"
Ralph M., NH (2013 Toyota Highlander SE 3.5-L V6)"Freezes up or reboots in middle of navigation"
Anonymous, NJ (2013 Toyota Highlander Limited)"Lost saved locations, will not switch to night view, poor instructions"
Anonymous, FL (2013 Toyota Highlander Limited 3.5-L V6)"replaced twice so fr"
Anonymous, UT (2013 Toyota Highlander SE 3.5-L V6)"The navigation system totally went out in my Highlander and Toyota had to replace it. Thank goodness - when it happened - the vehicle was still covered in the bumper to bumper warranty. The JBL nav/radio cost in the thoUSnds"
Barry C., AL (2013 Toyota Highlander Limited 3.5-L V6)"often times it is no where near where I am at"
Bernie L., IL (2013 Toyota Highlander Limited 3.5-L V6)"Voice nav will not recognize my voice and system is not intuitive and does not provide adequate info. Nav system on my '08 Infiniti is infinitely better"
E W., FL (2013 Toyota Highlander Limited 3.5-L V6)"Nab system unable to calculate time to destination correctly. Was told this was normal?"
Anonymous, SK (2013 Toyota Highlander Limited 3.5-L V6)"The instruction manual says you can enter information by voice and enter an address first. not true. the only way to find location is to start with the zip code which u often don't have and have to look up separately. Then it will often try to limit the letters or numbers that you can enter, which can not allow u to enter the location u need, so it's often not useful."
Anonymous, CA (2013 Toyota Highlander Limited 3.5-L V6)"Unable to enter address of destination."
Anonymous, CA (2013 Toyota Highlander Limited 3.5-L V6)"Screen freezes and displays distorted images and gives wrong directions"
Anonymous, NH (2013 Toyota Highlander Limited 3.5-L V6)"didn't know we had to keep paying to update built-in system. Found myself lost because of highway construction. Wish I kept using my Garmin which has free updates."
Anonymous, MA (2013 Toyota Highlander Limited 3.5-L V6)"GPS navigation occasionally freezes. Car must be restarted to fix the issue."
Anonymous, MD (2013 Toyota Highlander Limited 3.5-L V6)"gets lost"
Anonymous, CA (2013 Toyota Highlander Limited 3.5-L V6)"Updates of maps cost over $400 and has to be done by Toyota dealer"
Michael G., CO (2013 Toyota Highlander Limited 3.5-L V6)"Instruction manual features are different than those in the car. Setting up is a case of trying different steps and maybe stumbling into the right procedure. All I want is the hands free feature and it's an on-again off-again experience. Very disappo"
Andrew R., NH (2013 Toyota Highlander Limited 3.5-L V6)"Bluetooth system does not always go on. To rest you need to shut off car"
Anonymous, MA (2013 Toyota Highlander Limited 3.5-L V6)"Blue tooth does not stay connected. Hard to reconnect if at all."
Tom S., PA (2013 Toyota Highlander Limited 3.5-L V6)"Bluetooth pairing is hit or miss. Sometimes one phone synchs, sometimes the other or neither."
Anonymous, CA (2013 Toyota Highlander Limited 3.5-L V6)"Unreliable, sometimes connects, sometimes not. Even when connected and parked calls cannot always be made."
Anonymous, CA (2013 Toyota Highlander Base 3.5-L V6)"Each time I restart the engine, I have to readjust the sound level volume"
Michael G., CO (2013 Toyota Highlander Limited 3.5-L V6)"keeps dropping my phone- says"move closer to car" I am IN the car. Searches for phone can not find, searches for car can not find Phone will work and then for no reason no phone"
Anonymous, CA (2013 Toyota Highlander Limited 3.5-L V6)"very poor sound and then it just quit"
Mike L., CO (2013 Toyota Highlander SE 3.5-L V6)"Radio volume changes (up & down) on its own"
Forrest B., MI (2013 Toyota Highlander SE 3.5-L V6)"The last radio preset station would not remain fixed. When listening to another preset station the radio would jump to the last preset spot and set a new station"
Anonymous, RI (2013 Toyota Highlander Base 3.5-L V6)"Stops playing completely"
Anonymous, PA (2013 Toyota Highlander Limited 3.5-L V6)"Occasionally it stops working"
Anonymous, NC (2013 Toyota Highlander SE 2.7-L 4 Cyl)"Volume and tuning knobs are to small . Hard to grasp the knob without touching the screen and the station changes"
D M., MI (2013 Toyota Highlander Base 2.7-L 4 Cyl)"Stopped working. Had to replace"
Anonymous, NC (2013 Toyota Highlander SE 2.7-L 4 Cyl)"DVD system quit operating at 15,000 miles"
Anonymous, VA (2013 Toyota Highlander Limited 3.5-L V6)
"The backup camera on the Limited 2013 Highlander shares the radio screen. At the vehicle startup -and the vehicle is put into reverse-(safety issue!) - some engineers apparently thought it was a good idea for a drop down "splash" display of the curr"
Barry C., AL (2013 Toyota Highlander Limited 3.5-L V6)