Toyota Prius Change Vehicle

"The in-dash navigation system was working just fine the first three years since purchase. But then one day, the screen failed to display anything upon engine startup. When pressing any button, the display would simply respond with system not installed. This issue even affected the rear-view backup camera; when placing the car in reverse, the screen failed to display the rear-view."

"The in-dash radio/CD/bluetooth/backup camera wouldn't work. Toyota replaced it with an upgrade, no charge, even though it was just out of warranty"

"Found out after purchasing (stupidly) that the Entune system doesn't work well with iPhones, so am unable to use. Instead, I use Bluetooth, so pretty bland controls. There is no voice controlled texting, or anything, so I have to use my phone. Also, the screen is angled just right for the sun to shine on it, so half the time can't see it. I have huge buyer's remorse and may sell the car soon."

"Music played through Bluetooth connection randomly stops playing. Car has to be restarted to reestablish connection. Toyota has been made aware of problem but provided no solution"

"The design of the interface is very cumbersome and not very logical. Audio system uses too many touch pad features - with buttons the driver can feel where to press, but with touch pad has to look to see where to press. The steps that need to be taken to sync a device are not easy to deduce."

"They are all a problem due to the poor design of the entertainment and navigation systems. The navigation system is an extremely poor design. I will not use it. I complained about it. Basically it doesn't work unless you enter the zip code of the location you are looking for. that issue renders the navigation system totally useless in my opinion."

"It's Sirius-XM. No longer gives traffic conditions. A bit flaky on practical directions."

"In dash GPS worked great until early 2019 when it just failed to operate. We liked the system and wanted to repair or replace it. Replacement by Toyota was quoted at ±$1,000. Instead, went to Best Buy and bought a Kenwood DNX575S Navigation system with Bluetooth & HD radio & installation for $789.00. Works fine, after some installation glitches. Operation is very different from the original Entune system, but after a period of adjustment, we are pleased with the result."

"Gets confused on parallel roads, directing me on one while I'm on the other. Gives audible turn commands too late. I'm often in the middle of an intersection when it says to turn. Have to turn around and come back. Looking at the display would help, but it's distracting and dangerous. Dealership says they upgraded the system, but it did not solve the problem"

"Installed 2012 gps database vice 2013. Request 4 fix 2 dealer(s), purch agent (AAA) and Toyota Customer Experience resulted in inappropriate anger to us fm all . 2 dealers: "Toyota very angry with you""

"Doesn't respond very well to spoken commands even when the exact language demanded in the manual is used"

"It didn't work when purchased. Had to wait several months for them to install a replacement. Don't like it much anyway. Hand held version is better"

"Hard to read street names on map and too many steps to input information and POI"

"Dealer and Toyota USA supplied a circa 2011 gps map database in my 2015 Prius3 They angrily refused any update. I purchased an update and the Toyota rep refused to allow local dealers (3) to install. I complained to BBB and two dealers advised me that Toyota was extremely angry with me. Thus they could not update gps They invented multiple reasons to not install the purchased update. Am out $150 as VIN was blocked in their system to not repair. I consider the old database a safety issue. We use Google maps and Garmin to navigate."

"When paired with cell phone, only one call can be made or received. I have a flip phone which paired just fine with my 2005 Prius."

"sometimes the pairing works and sometimes it doesn't. what else is there to say - again poor design of the entire infotainment and navigation system."

"It says it connects to our phones, but it doesn't accept phone calls or text messages. We need to take it in. Yet, we have not"

"The car refused to remember phone pairing. The dealer said a $1000 part needed to be replaced"

"last several months can't get bluetooth to operate. Sparks can't fix it-says its entune not catching up with Samsung phone updates"

"Car started dropping Bluetooth connections, including while in the middle of a call. Toyota has no remedy for problem. That a safety-related feature (hands-free calling) stopped working and they don't seem to care is immensely frustrating"

"Bluetooth turns off by itself and there's no way you can turn it back on. Hands free phone not possible if bluetooth is Off. Toyota should recall prius and fix this bluetooth issue."

"volume on radio varies greatly from station to station"

"Volume knob does not reliably adjust sound level. Never has worked right."

"in dash entertainment stopped working replacement once by toyota 2nd time iwas told it was out of warranty"

"Volume and station selector has never worked consistantly."

"Unable to control volume. WORST RADIO we have ever had in a car!!"

"The noise gets off sometimes. Especially with heavy bass music."

"Cannot get phone calls out. It does not al Ways understand the names I ask for. I find myself yelling at it because it infuriates me"

"When backing up brakes make loud squeaking noises"

"The general body noises during operation are annoying and persistent. Dash, glovebox, engine...all rattle."

"general body noise. Had since new."

"There is a heat shield above the area of the exhaust system that used to be where the engine headers mount to the tailpipe. This shield came loose and has been making an awful rattling sound for months. Its REALLY annoying. I haven't tried to have it fixed because I fear the cost."

"It rattles/squeaks around the windshield when going on real rough roads. I think this is from when they took out the windshield to fix damage from an accident in late 2018. Ever since then it has had this noise doesn't always happen but when it does very annoying. No one seems to fix it because it doesn't do it when we want it to."

"There is a rattle in the dash. Dealer has addressed some of it. There seems to be another. Worse in the cold. Vey dissapointing"

"The Prius is not "tight" and "rattles" over even slight bumps"

"Small rattlr under carriage whenever hit bump or pot hole"

"This is my fourth Prius. In each case rattles have begun to occur about 5-6 months into my ownership. More work needs to be done on "fit and finish""

"There is a door on the passenger side that has come loose and rattles much of the time. I have pointed it out to the dealer buy other than taping it, which hasn't helped, that all they have done to repair it"

"Dash board rattles"

"My Prius makes some rattling noises when I drive and I don't think a 2 year old $30,500. car should make any noises"

"Rattle seems to be coming from ductwork behind dashboard"

"dealer has eliminated some but not all"

"On any rough road surface, the car rattles like an old truck. Dealer says there is no fix."

"Dash Rattle"

"As with many cars you hear a lot of road noise inside the cabin."

"Part of the heating/AC system is lose under the dash on the passenger side. The dealer doesn't seem to know how to deal with this and nothing really gets done except some tape."

"Worse in winter cold"

"I experience more road noise (tires on road?) than earlier vehicles. I believe more can be done to insulate the interior from this noise. Competitor vehicles i have ridden in are quieter"

"i think the back window is open so much noise"

"The interior is loud when operating the vehicle--wind/road noise is noticeable."

"Terrible wind noise. Makes talking at high speeds difficult."

"Diagnosed a short in the electrical system that resulted in complete failure. Car stopped operating. Short was repaired and no further problems experienced."

"Bad wheel sensor would intermittently cause cruise control not to work, mostly during hot weather. Repaired at dealer under warranty"

"During the last scheduled service they found 3 exterior lights out."

"Both headlights went out several months apart."

"The headlights were not working at night nn the normal setting-- I could use parking or brights, but not regular headlights. I brought it to my mechanic and they had to be replaced."

"Right low beam went out."

"Headlights are exceptionally dim unless high beams are used. The contrast between my wife's Acura and the Prius is remarkable in terms of how well the headlights work. Seems this was one of the cares where they decided to go cheap"

"Recall issue with head lights. Toyota didn't have enough parts to make all repairs, and so I had to drive for 3 months using high beams only. This felt dangerous and annoying towards others divers on the road during hours of darkness."

"The dashboard lights and even the lights in the sound system screen are very dim and only occasionally pop up to full brightness"

"The dachboard light go out at times"

"The low tire warning comes on intermittently."

"Check engine light came on. cost me $59.00 for dealer to say there ws nothing wrong. Light stopped on its own."

"Bad wheel sensor caused intermittent erroneous warning lights and disabled cruise control. Repaired at dealer under warranty"

"The pre-owned Prius went through an exhaustive checklist before delivery. On arrival home, I discovered that windshield washer tank was empty. I refilled it but didn't try the system. I later discovered a leak in the system's hose that rendered it inoperable (and drained the tank). I first discovered this on a snowy muddy day on a 700 mile trip on throughways. The trip was made miserable by lack of a window washing system. Car was otherwise operable. System was later fixed by original dealer at no cost to me."