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Where to get free Medicare advice

Take advantage of your state's one-on-one counseling program

Published: October 2014

If you have a complicated question about Medicare, or just want some help talking through your options, you should take advantage of the free one-on-one counseling available through your state's  State Health Insurance Assistance Program (SHIP)

These federally funded programs are not connected to any insurance company or health plan. SHIPs were established to help beneficiaries with plan choices, billing problems, complaints about medical care or treatment, and Medicare rights.

Here are the state SHIP telephone numbers and websites.

Alabama 800-243-5463

Alaska 800-478-6065 or 907-269-3680

Arizona 800-432-4040 or 602-542-4446

Arkansas 800-224-6330 or 501-371-2782

California 800-434-0222

Colorado 888-696-7213

Connecticut 800-994-9422

Delaware 800-336-9500 or 302-674-7364

District of Columbia 202-739-0668

Florida 800-963-5337

Georgia 866-552-4464

Hawaii 888-875-9229 or 866-810-4379 (TTY)

Idaho 800-247-4422

Illinois 800-548-9034 or 217-524-4872 (TDD)

Indiana 800-452-4800 or 866-846-0139 (TDD)

Iowa 800-351-4664

Kansas 800-860-5260

Kentucky 877-293-7447

Louisiana 800-259-5301

Maine 800-262-2232 or 800-606-0215 (TTY)

Maryland 800-243-3425 or 410-767-1100

Massachusetts 800-243-4636, 617-727-7750, or 800-872-0166 (TDD/TTY)

Michigan 800-803-7174

Minnesota 800-333-2433

Mississippi 800-345-6347 or 601-359-4929

Missouri 800-390-3330

Montana 800-551-3191

Nebraska 800-234-7119, 402-471-2201, or  800-833-7352 (TDD)

Nevada 800-307-4444 or 702-486-3478

New Hampshire 866-634-9412

New Jersey 800-792-8820

New Mexico 800-432-2080 or 505-476-4846

New York 800-701-0501

North Carolina 800-443-9354 or 919-807-6900

North Dakota 888-575-6611, 701-328-2440, 800-366-6888 (TTY)

Ohio 800-686-1578

Oklahoma 800-763-2828

Oregon 800-722-4134

Pennsylvania 800-783-7067

Rhode Island 401-462-4000

South Carolina 800-868-9095

South Dakota 800-536-8197

Tennessee 877-801-0044

Texas 800-252-9240

Utah 800-541-7735

Vermont 800-642-5119

Virginia 800-552-3402 or 804-662-9333

Washington 800-562-6900

West Virginia 877-987-4463 or 304-558-3317

Wisconsin 800-242-1060

Wyoming 800-856-4398

We've collected the information you need to manage your Medicare benefits. How to sign up for the first time. How to decide between Medicare Advantage and Medigap. How to pick the best Advantage or prescription drug plan.

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