Product Reviews
Take Action

Fight for Fair Finance

Tell the administration and Congress to stand up for the consumer watchdog that protects you from financial fraud and abuse.
Take Action
Why Do We Have Campaigns?
We're fighting to ensure you and your family can get a fair deal in the marketplace, especially on the choices that matter most: health care, privacy, automobiles, food, finances and more. Join our campaigns and together, we'll hold corporations and lawmakers accountable.

Best companies to fix a failed computer

Apple and independent shops rate well in Consumer Reports' survey

Published: July 2014
Photo: Christian Science Monitor
Photo: Christian Science Monitor

Find Ratings


You sit down to work on your home computer, turn it on, and nothing happens. Or things move so slowly that you feel as if you could run a 5K before an application launches. Time to call tech support.

For users of Windows PCs, that’s often not a happy moment. But it’s a whole different story when it comes to Apple computers. Read on to find out which companies and stores shine, and which could do a whole lot better.

Check our new Ratings for in-store tech support and manufacturer tech support.

Editor's Note:

This article also appeared in the August 2014 issue of Consumer Reports magazine.

Sign In or Subscribe to see full article and/or Ratings.

E-mail Newsletters

FREE e-mail Newsletters!
Choose from cars, safety, health, and more!
Already signed-up?
Manage your newsletters here too.

Electronics News


Cars Build & Buy Car Buying Service
Save thousands off MSRP with upfront dealer pricing information and a transparent car buying experience.

See your savings


Mobile Get Ratings on the go and compare
while you shop

Learn more