Best service at fast food restaurants in america

Consumer Reports readers say these chains had exceptionally polite service

Published: July 2014

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Solicitous, prompt, and accurate service was the norm at most chains. Approximately three-quarters of readers in Consumer Reports’ latest fast­-food survey‚ covering 96,208 meals at 65 chains, described the staff’s politeness as excellent or very good. And only 4 percent of diners complained that employees made a mistake with their orders. Despite relatively high marks in the industry overall for service, the listed chains stood out for the politeness of their staffs.

Who do readers think are the fastest? Chick-fil-A, Jimmy John’s Gourmet Sandwich Shop, and Papa Murphy’s Take ’N’ Bake Pizza.

Top of the list

  • Chick-fil-A
  • Culver’s
  • Firehouse Subs
  • Five Guys Burgers and Fries*
  • Freddy’s Frozen Custard & Steakburger
  • Jason’s Deli
  • Jersey Mike’s Subs
  • McAlister’s Deli
  • Noodles & Company
  • Panera Bread
  • Papa Murphy’s Take ’N’ Bake Pizza
  • Potbelly Sandwich Shop
  • SmashburgerWhataburger

*Five Guys Burgers and Fries says it follows a philosophy of focusing on a few items and serving them to the best of its ability.

Editor's Note:

This article also appeared in the August 2014 issue of Consumer Reports magazine.

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