Best service at fast food restaurants in america

Solicitous, prompt, and accurate service was the norm at most chains. Approximately three-quarters of readers in Consumer Reports’ latest fast­-food survey‚ covering 96,208 meals at 65 chains, described the staff’s politeness as excellent or very good. And only 4 percent of diners complained that employees made a mistake with their orders. Despite relatively high marks in the industry overall for service, the listed chains stood out for the politeness of their staffs.

Who do readers think are the fastest? Chick-fil-A, Jimmy John’s Gourmet Sandwich Shop, and Papa Murphy’s Take ’N’ Bake Pizza.

Top of the list

• Chick-fil-A
• Culver’s
• Firehouse Subs
• Five Guys Burgers and Fries*
• Freddy’s Frozen Custard & Steakburger
• Jason’s Deli
• Jersey Mike’s Subs
• McAlister’s Deli
• Noodles & Company
• Panera Bread
• Papa Murphy’s Take ’N’ Bake Pizza
• Potbelly Sandwich Shop
• SmashburgerWhataburger

*Five Guys Burgers and Fries says it follows a philosophy of focusing on a few items and serving them to the best of its ability.

More on fast food:

• Learn about the best and worst fast food restaurants in America.
• Find out who wins our Taco Bell Waffle Taco vs. McDonald's McGriddles battle of the breakfast sandwiches.
• See where you can get the most fast-food bang for your buck.
• Check out fast-food regional gems.
• Read about most and least healthy fast-food restaurants.
• Visit the cleanest fast-food retaurants.
• Our gripe­-o­-meter reveals what bugs Americans when they dine out.