Rebate tips: Make sure you get what’s coming to you

While most consumers may never have to deal with tracking down their refunds from a bankrupt rebate-processing company, that doesn't mean getting that check is a cakewalk for the rest of us. In face, we advise consumers to shop for a retailer that offers a good price without a rebate.  But for those shoppers who do pick up a product with a rebate, here are some tips to ensure you get the refund that's promised:

• Read and understand rebate requirements, including deadlines, before making a purchase.
• Make copies of all rebate materials and put everything in a file folder, in case the company rejects your rebate claim or loses your submission.  Note the date when the rebate is due. 
• Get the paperwork in right away.  If the rebate form is available online, print it out immediately after you buy the product. While you may have a few weeks to submit the claim, the official form may be removed from the Web site after the promotional period ends.
• Submit rebate requests promptly. Don't wait until the filing deadline. If the company informs you that something's missing, the extra time will be necessary to gather the requested documentation before the clock runs out. It may sound silly, but also remember to put enough stamps on the envelope, in case the enveloped is oversized.
• Keep a careful eye out for your rebate check, as it sometimes resembles junk mail.
• If you have a problem with a rebate, contact the company and jot down the name of anyone you speak with. If the matter isn't resolved to your satisfaction, file a complaint with the state's Attorney General where the company is based or the Federal Trade Commission. Complaints can also be submitted by telephone at 877-382-4357.

—Marc Perton