Your membership has expired

The payment for your account couldn't be processed or you've canceled your account with us.

Re-activate

Save products you love, products you own and much more!

Save products icon

Other Membership Benefits:

Savings icon Exclusive Deals for Members Best time to buy icon Best Time to Buy Products Recall tracker icon Recall & Safety Alerts TV screen optimizer icon TV Screen Optimizer and more

    Tips to avoid auto service rip-offs

    Consumer Reports News: March 03, 2009 02:33 PM

    The maintenance schedule in your car's owner's manual is the automaker's prescription for keeping the vehicle in good operating condition. Those regular check-ups should be performed at the proper mileage intervals. In reporting "How to save hundreds on auto maintenance," we compiled these five auto service rip-offs that all car owners should know:

    1. Flushing the engine or transmission. Those are common ways for dealers to pad their maintenance bills. Automakers recommend against flushing the engine.

    2. Automatically charging for "severe" maintenance. Some shops assume you need the car's severe-use maintenance service, which typically involves changing filters and fluids more frequently than the regular service schedule recommends. See your owner's manual for details; most drivers need to follow only the normal schedule.

    3. Frequently replacing different parts. A mechanic who keeps charging you to replace different parts to solve the same problem is probably having trouble diagnosing your car. Even if the mistake is an honest one, you shouldn't have to pay for it. Ask the mechanic to refund the cost of the first repair, which probably wasn't necessary. Otherwise, replace the mechanic.

    4. Replacing the same part over and over again. That might indicate shoddy workmanship or
    a poor-quality part; neither should cost you extra. The Internet makes it easy to see whether a
    model is prone to certain problems. Search for your model in forums. Check the National
    Highway Traffic Safety Administration's Web site for automaker service bulletins and consumer complaints. Also, check John's Tool Box (available to online subscribers).

    5. Insisting that only dealerships can perform maintenance. Legally, you can have maintenance performed at any mechanic without affecting your warranty. Just keep thorough records in case of a warranty claim. The only service that needs to be performed at dealerships are warranty repairs, recalls, or post-warranty work that you want the manufacturer to pay for.

    Read the full report on how to save hundreds on auto maintenance.


    E-mail Newsletters

    FREE e-mail Newsletters! Choose from cars, safety, health, and more!
    Already signed-up?
    Manage your newsletters here too.

    Cars News

    Cars

    Cars Build & Buy Car Buying Service
    Save thousands off MSRP with upfront dealer pricing information and a transparent car buying experience.

    See your savings

    Mobile

    Mobile Get Ratings on the go and compare
    while you shop

    Learn more