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Re-activateOffers from T-Mobile to find consumers a wireless plan with the "best coverage and price—even if it's not with us" have a glitch: BillShrink.com, the independent website referred to in T-Mobile ads, doesn't evaluate calling needs "against every national wireless plan," as T-Mobile promises.
Instead, reports Jeff Blyskal on the Consumer Reports Money blog, BillShrink only searches for plans from four national carriers—AT&T, Sprint, T-Mobile, and Verizon Wireless—that mostly offer contract plans. Missing from the site's analyses are four national prepaid carriers—Boost Mobile, Net10, Tracfone, and Virgin Mobile—which typically had some of the lowest-priced deals when we recently compared 152 national plans (Ratings available to subscribers).
In other T-Mobile developments, the company has dropped plans to charge fees to customers for receiving a paper bill. The decision was announced on a forum maintained by the company, where customers had been venting about the charges of $1.50 a month for a simple bill, and $3.50 for a detailed one.
As our colleagues at the Consumerist.com reported, the company also faced the beginnings of a class-action suit over the charges. New York State Attorney-General Andrew Cuomo had also warned T-Mobile about their plans, saying his office would "not sit back and let a company change its prices under the guise of 'going green.'" T-Mobile customers can continue to sign up to receive bills, for free, via e-mail.
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