Top-loading washers remain more popular with Americans

Consumer Reports News: April 13, 2010 03:51 PM

Given their typically better cleaning performance and higher efficiency, you'd think that front-loaders would garner more of the U.S. washing-machine market, especially in light of the cash for appliances rebates available for many of these washers. (See our cash for clunkers for appliances buyer's guide to washing machines.) Yet nearly 75 percent of American households still have top-loaders, according to research from Whirlpool Corporation.

"We've seen a large group who have tried a front-loader and returned to top-loaders," says Juan Carlos Puente, general manager of Whirlpool's laundry division. "These are the first users of front-loaders." That accounts for folks who switch back to a conventional or high-efficiency top-loader after a less-than-positive experience with a front-loader.

But what about first-time buyers choosing a top-loader and other consumers deciding to stick with their tried-and-true top-loader? One factor behind their decision could be the typically higher price front-loaders carry. And in this digital age when user reviews, forums, and the like abound online, you can't discount word of mouth about some of the problems associated with front-loaders, including . . .

Vibration: Some front-loaders cause significant vibration, often perceived as the machines being noisy. This is an issue because many American homes have wood-framed floor and because the laundry room is often in a main living area on the first or second floor.

Ergonomics: Loading and unloading a front-loader can be a hassle. While placing a front-loader on a pedestal makes it easier to load and unload a machine, it adds to the already typically higher cost of a front-loader.

Mold: Moisture and debris trapped in the seal of a front-loader door can cause a mold problem. To prevent mold buildup, run only warm- or hot-water loads unless one requires cold. Between loads, keep the washer door ajar to allow air to circulate. (Don't do this if you have young kids at home.) Also wipe the door gasket, drum seal, and door glass dry after every use, and clean the detergent, bleach, and fabric softener dispensers monthly. And consider running a dehumidifier if your laundry room is damp.

If you have a mold problem, run an empty load but add bleach. Also notify the manufacturer and arrange for a service call. Save all paperwork related to the purchase and service of your machine and keep a log of contact with the manufacturer, the retailer, and the service company. Read about class actions related to mold and front-loading washers.

—Steven H. Saltzman

Essential reading: Find the best laundry detergents in our ratings (available to subscribers).