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Re-activateAmong the common complaints are that a mover: 1) refuses to release household possessions; 2) has added unexpected charges; 3) has disappeared with customers' belongings; 4) refuses to respond to complaints about lost or damaged items; or 5) never shows up on moving day.
You can avoid some of these problems by doing your homework before hiring a mover.
• Check for complaints at the BBB, and by doing a basic Web search using the name of the company and such words as "ripoff" and "complaints."
• For interstate carriers, look for additional complaints and verify registration by visiting the Federal Motor Carrier Safety Administration (FMCSA) website.
• Read the advice on the federal site, including a list of frequently asked questions, as well as on the American Moving and Storage Association website.
• Avoid any company that provides an estimate online or over the phone without visiting your home. Get at least three in-home estimates, and be suspicious of unrealistically low-price offers.If you have trouble with a mover, file a complaint with the BBB and local law enforcement. If it's an interstate mover, also complain on the FMCSA website or by calling the administration at 1-888-368-7238.
For intrastate movers, contact the agency that regulates the moving industry in your state. Here's resource to help you find such agencies. —Anthony Giorgianni
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