Retailers: Which are naughty, which are nice?

Just in time for the holiday shopping push, Consumer Reports has put together our first ever "naughty and nice list," a collection of customer-service policies we like or loathe because they strike us as particularly consumer friendly or not so friendly. And we're naming names!

Check out the full story and video on our Money and Shopping blog. Find out which electronics retailers should be treated well by Santa this year and which can expect coal in their stockings.

—Desiree Ferenczi