GM reverses decision on OnStar privacy policy

Consumer Reports News: September 27, 2011 03:08 PM

Find Ratings

GM announced it has changed its mind regarding plans to allow its OnStar telematic service to continue tracking former members of the service and then sell that collected location data to third parties.

Bowing to the public pressure that such changes would violate personal privacy, OnStar President Linda Marshall said in a press release:

We realize that our proposed amendments did not satisfy our subscribers. This is why we are leaving the decision in our customers' hands. We listened, we responded and we hope to maintain the trust of our more than 6 million customers.

Previously, OnStar notified customers that come December, data from a customer vehicle would continue to be transmitted to OnStar after service was canceled, unless the customer called and asked for it to be shut off. Moreover, the revamped OnStar service policy also allowed GM to sell such data to third-parties—to local highway traffic services, for example.

The proposed changes drew ire from users and privacy advocates online, which also caught law-makers attention. Earlier today, Senator Charles Schumer called on the Federal Trade Commission to investigate GM's proposed policy changes.

OnStar Reverses Decision to Change Terms and Conditions [OnStar]

Maggie Shader

Find Ratings

GPS Ratings

View and compare all GPS ratings.

E-mail Newsletters

FREE e-mail Newsletters! Choose from cars, safety, health, and more!
Already signed-up?
Manage your newsletters here too.

Cars News


Cars Build & Buy Car Buying Service
Save thousands off MSRP with upfront dealer pricing information and a transparent car buying experience.

See your savings


Mobile Get Ratings on the go and compare
while you shop

Learn more