Six major complaints about paint pros

Next time you plan to paint your house don't count on finding a contractor in newspaper advertisements or the phone book. The best contractors don't have to advertise. They get work through referrals from satisfied customers. Ask for recommendations from friends and neighbors who have had work done and then go to their homes for a first-hand look. Also listen to complaints from unsatisfied homeowners so you can avoid some common paint pro pitfalls.

Work took too long
Get clear start and end dates, with the understanding that unforeseen problems, such as rotted siding, might cause delays.

Charged more than estimated
Be sure the estimate breaks down labor and material costs, including the number of coats and primer.

New finish didn't last
Ask for warranty protection for the labor involved. The warranty should cover chipping, peeling, blistering, and flaking of the finish for two years.

Painted over faulty finish
Get a detailed description of the surface prep to be done. And be prepared to pay extra for a totally smooth surface where all the old finish is removed.

Damaged plantings
Ask for specific language for how foundation plantings, outdoor appliances, light fixtures, and other items will be protected. Canvas tarps are better than plastic, which can harm delicate plants.

Didn't use the finish I wanted
Specify the brand and line you want. If the pro is basing the price on a deal with a retailer that doesn't carry that finish, be sure the one he uses did well in our tests of exterior paint.

—Daniel DiClerico