Nest Labs recalls Nest Protect Smoke + CO Alarm

A software glitch can result in a delayed fire alarm

Published: May 21, 2014 02:45 PM

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Nest Protect Smoke + CO Alarm

The U.S. Consumer Product Safety Commission today announced the recall of 440,000 Nest Protect Smoke + CO alarms. Activity near the alarm during a fire could prevent it from sounding right away. Nest Labs, the Palo Alto, Calif.-based manufacturer of the device, has received no reports of incidents, injuries, or property damage.

The affected smoke and CO alarms were sold for about $130 at Best Buy, Home Depot, and other stores nationwide, as well as at and other online retailers, from Nov. 15, 2013, to April 3, 2014. If you own one, contact Nest Labs at 800-249-4280 anytime or go to the company's website and click on Nest Protect Safety Notice for information on obtaining the free repair. This will involve a software update that's sent to your device, provided the device is in Wi-Fi mode and linked to your Nest account. If you cannot or do not wish to connect your Nest Protect to a wireless network, contact Nest Labs for a full refund.  

The Nest Protect Smoke + Carbon Monoxide alarm was part of our latest report on these devices. It did not make our list of recommended smoke alarms, because it was slow to detect fast-flaming fires in our tests.

—Daniel DiClerico (@dandiclerico)

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