Product Reviews

Welcome to Consumer Reports.

We’re so glad to have you as a member. You now have access to benefits that can help you choose right, be safe and stay informed.

A solution for Hyundai’s freezing screens

Software fix will keep Santa Fe’s control screen aglow all winter

Published: August 18, 2014 04:00 PM

Find Ratings

See Dealer Pricing

An old tall tale goes that it got so cold last winter, our words froze in midair, and we had to heat them in a skillet to hear what we were talking about. That’s how it felt in our Hyundai Santa Fe last winter. On really frigid mornings with single-digit temperatures, the center-dash infotainment screen wouldn’t wake up. That’s the touch screen that manages the audio, phone, navigation, and rear-camera image, but not, thankfully, the seat and steering-wheel heaters.

This was unusual, inconvenient, and especially aggravating, since we’d just decided to name the Santa Fe our Top Pick among midsized SUVs. When contacted, Hyundai told us that it knew about it and that a free fix would soon be coming. Just in time for the dog days of August, we’ve learned that Hyundai has developed a software update that will keep the screen alive when the mercury takes a nosedive. It’s described in a technical service bulletin (TSB no. 14-01-031) now in dealers’ hands.

That TSB mentions that the cold-weather screen-freeze problem also afflicts some versions of the 2015 Elantra and Tucson. If you own any of those, it might be a good idea to check with your local dealership and maybe book an appointment, before you have to break out the skillet.

Seung Min Yu and Gordon Hard

Find Ratings

SUVs Ratings

View and compare all SUVs ratings.

E-mail Newsletters

FREE e-mail Newsletters! Choose from cars, safety, health, and more!
Already signed-up?
Manage your newsletters here too.

Cars News

Cars

Cars Build & Buy Car Buying Service
Save thousands off MSRP with upfront dealer pricing information and a transparent car buying experience.

See your savings

Mobile

Mobile Get Ratings on the go and compare
while you shop

Learn more