Updated Samsung WaterWall dishwasher passes Consumer Reports’ test

Don’t Buy designation removed after company upgrades software

Published: October 03, 2014 01:00 PM

Sometimes the second time’s the charm. The first Samsung Chef Collection DW80H9970US dishwasher failed our wash test because its filter clogged and the machine stopped during repeated attempts to run our wash test. Following our Don’t Buy designation in early September, Samsung told us that models manufactured from late September or early October onward would have a software update that continued the cycle even under heavy soil load. And the one we just purchased and tested did run clog-free and passed our tests. As a result, we’ve removed the Don’t Buy: Performance Problem designation.

Samsung Chef Collection DW80H9970US

So how well does the updated version clean? It aced our very tough wash test, though this Samsung took more than 2½ hours to get the job done. It’s also very energy efficient and relatively quiet, but drying was only mediocre. There was water on the tops of mugs, and some of the plastic cups were a bit wet. And Samsung has been the most repair-prone brands of dishwasher in our dishwasher repair histories, based on subscriber surveys. So the updated Samsung with the Waterwall feature isn’t one of our picks.

If you own one of the earlier versions of the Samsung Chef Collection DW80H9970US or two similar models with the WaterWall feature, the $1,100 Samsung DW80H9950US and $900 Samsung DW80H9930US, and have problems from a filter that clogs, halts the cycle, and gives you an error code, Samsung says it will update the software of any of the above three dishwashers. That way you won’t have to open the machine, remove and clean the manual-clean filter, and restart the machine when it clogs. Call Samsung’s customer-service line at 1-800-SAMSUNG (1-800-726-7864), 8 a.m. to midnight Monday through Friday or 9 a.m. to 11 p.m. weekends.

Shopping for a dishwasher? Be sure to read our dishwasher buying guide  before checking our Ratings of almost 200 models.

—Ed Perratore (@EdPerratore on Twitter)

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