Ad-free. Influence-free. Powered by consumers.
Skip to Main ContentThe payment for your account couldn't be processed or you've canceled your account with us.
Re-activate
Q. I've had a Dyson vacuum for years and love it. But when I recently shopped for a new carpet, the dealers told me that using a Dyson would void the carpet warranty because the machine actually cuts the fibers. Is that true?—Nancy Krody, Batavia, OH
A. Carpet types vary widely. Over the years, we have heard complaints of some vacuums causing trouble with certain types, but they were never brand-specific. When we contacted Dyson about your question, a representative told us that the machines can be hard to move across thicker-pile carpeting because of their "extremely strong suction," but that there should be no severing of fibers. (If maneuverability is a problem, some of the models have a possible workaround that involves altering the angle of the vacuum head.) Testing every vacuum on every carpet type is beyond our capabilities, but carpet manufacturers should be able to shed more light on the subject. If you're talking with a dealer, remember that there's always a risk that he or she is just speculating. Ask to see the actual warranties or contact the manufacturer directly.
For more information on Dysons and other vacuums check our vacuum cleaner buying guide.
Send your questions to ConsumerReports.org/askourexperts.
This article also appeared in the January 2015 issue of Consumer Reports magazine.
Build & Buy Car Buying Service
Save thousands off MSRP with upfront dealer pricing information and a transparent car buying experience.
Get Ratings on the go and compare
while you shop
