Most Reliable Laptop Brands of 2025

That’s where the reliability and owner satisfaction information from CR’s annual surveys can be a big help. Our findings are based on data from surveys conducted in 2023, 2024, and 2025, where members shared insights on 75,923 portable computers purchased new between 2019 and 2025.

To determine the predicted brand reliability marks, CR analyzed this data using a statistical model to estimate how often problems are likely to crop up by the end of the third year of ownership. The results are folded into the models’ Overall Scores in our laptop ratings.

Laptops are pretty reliable compared with many of the products on which Consumer Reports collects data. Overall, 16 percent of laptops owned by CR members broke or stopped working as well as they should within three years. When problems do arise, people are fairly likely to seek a fix, as opposed to just replacing the machine: Nearly 6 in 10 broken laptops were taken in for repair.

Our surveys also show that many people purchase extra protection. Twenty-two percent of laptops bought between 2019 and 2025 were covered by an extended warranty or service contract.

Here’s a detailed breakdown of who makes the most and least reliable laptops, as well as information on owner satisfaction, which is based on the proportion of members who are extremely likely to recommend their laptop to friends and family.