Best and Worst Eyeglass and Contact Lens Stores
CR’s new survey results can help you find the right eyewear retailer for you
Whether you wear contacts or eyeglasses, chances are your eyewear is one of the first things you reach for each morning. So you want to be sure they help you see better, make you look good, are comfortable, and hold up to daily use.
That’s a lot to ask for, so our team set out to determine which retailers—both in-store and online—deliver the goods.
Our spring 2019 survey collected responses from more than 65,000 CR members about their prescription eyeglass or contact lens purchases within the previous 24 months. Respondents rated retailers for satisfaction on a 6-point scale from completely dissatisfied (6) to completely satisfied (1), and rated sellers for customer service, fit (glasses only), follow-up (glasses only), price, policies, quality, and selection on a 6-point scale ranging from Very Poor to Excellent.
Retailers Who Top the Chart
While many consumers have different priorities—from convenience to price to selection—we found that across the board, they were pretty happy with their eyeglass and contacts retailers.