CR Statement on Member Data Notification

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CR Statement on Member Data Notification

Filed under: Organizational News

Release date 12/07/2018

Consumer Reports is notifying 251 people from our 36 million member records that their payment card number may have been inadvertently printed in the name or address line of their mailing label due to a technical error.

When we discovered this error we immediately worked to investigate, assess and correct the root cause, as well as put preventative measures in place to help ensure this will not happen again.

Consumer Reports has long stood for working together with consumers to create a fairer, safer, and healthier world. Today this means creating clear rules and marketplace principles to address the biggest consumer challenge we now face: ensuring our data privacy and security.

These principles must begin with acting responsibly, swiftly, and with transparency when anyone’s data is exposed, whether it be inadvertent or due to bad actors, and we will continue to hold ourselves equally to this standard, for our members and for all consumers.

As always, we recommend that everyone monitor their financial accounts by periodically verifying recent transactions and reviewing their monthly statements, and reporting any unauthorized activity to their financial institution.

For more information on protecting your privacy, please visit CR’s Guide to Privacy.

Members with any questions should contact us toll-free by telephone at (855) 636-2372 or by email at membersupport@cr.consumer.org.

Barrie Rosen (914) 378-2090 barrie.rosen@consumer.org

About Consumer Reports

Consumer Reports is a nonprofit membership organization that works side by side with consumers to create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or other commercial influences, CR has exposed landmark public health and safety issues and strives to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto safety standards, to winning food and water protections, to enhancing healthcare quality, to fighting back against predatory lenders in the financial markets, Consumer Reports has always been on the front lines, raising the voices of consumers.

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