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Media Room
Release date 02/05/2019
YONKERS, NY — Consumer Reports (CR), the nonprofit organization, is no longer able to recommend Dyson stick vacuums and Hoover upright vacuums after CR’s latest research reveals that those vacuums have poor reliability, when compared to similar products from other brands. Some printers from Epson, Samsung and HP also lose their recommendations due to issues with reliability.
CR evaluates a variety of factors for every product it rates. To give consumers a more complete picture of product quality, CR incorporates into one Overall Score the results of performance testing with data about product reliability and owner satisfaction collected through surveys of CR members in a number of product categories.
As a result, Dyson stick vacuums and seven of the 12 upright vacuum brands - including Hoover, Bissell and Eureka - break at such a high rate that they are not eligible for recommendation in CR's ratings.
Consumers today expect their products to last longer. That’s why we’re including reliability in our overall score for many product categories. Changes in recommendation do not guarantee consumers will have a problem with a product nor does it mean the product is bad. However, consumers are more likely to have a hassle-free experience if they have products from brands CR recommends and deems reliable.
In addition, 14 printers are no longer recommended by CR due to issues with product reliability. They are: Epson all-in-one and single-function inkjet printers, HP single-function inkjet printers, and Samsung regular color laser printers and all-in-one color laser printers. There are other products that perform well in these categories, comparatively speaking.
“Consumers today expect their products to last longer. That’s why we’re including reliability in our overall score for many product categories,” said Liam McCormack, Vice President of Research, Testing and Insights at Consumer Reports. “Changes in recommendation do not guarantee consumers will have a problem with a product nor does it mean the product is bad. However, consumers are more likely to have a hassle-free experience if they have products from brands CR recommends and deems reliable.“
When it comes to printers of any kind, CR members report problems with printer jams, ink or toner cartridges needing to be replaced too often and lost network connections.
For more information, visit ConsumerReports.org.
Consumer Reports is a nonprofit membership organization that works side by side with consumers to create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or other commercial influences, CR has exposed landmark public health and safety issues and strives to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto safety standards, to winning food and water protections, to enhancing healthcare quality, to fighting back against predatory lenders in the financial markets, Consumer Reports has always been on the front lines, raising the voices of consumers.
© 2019 Consumer Reports. The material above is intended for legitimate news entities only; it may not be used for advertising or promotional purposes. Consumer Reports® is an expert, independent, nonprofit organization whose mission is to work side by side with consumers to create a fairer, safer, and healthier world. We accept no advertising and pay for all the products we test. We are not beholden to any commercial interest. Our income is derived from the sale of Consumer Reports® magazine, ConsumerReports.org® and our other publications and information products, services, fees, and noncommercial contributions and grants. Our Ratings and reports are intended solely for the use of our readers. Neither the Ratings nor the reports may be used in advertising or for any other commercial purpose without our prior written permission. Consumer Reports will take all steps open to it to prevent unauthorized commercial use of its content and trademarks.
Consumer Reports is a nonprofit membership organization that works side by side with consumers to create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or other commercial influences, CR has exposed landmark public health and safety issues and strives to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto safety standards, to winning food and water protections, to enhancing healthcare quality, to fighting back against predatory lenders in the financial markets, Consumer Reports has always been on the front lines, raising the voices of consumers.
© 2019 Consumer Reports. The material above is intended for legitimate news entities only; it may not be used for advertising or promotional purposes. Consumer Reports® is an expert, independent, nonprofit organization whose mission is to work side by side with consumers to create a fairer, safer, and healthier world. We accept no advertising and pay for all the products we test. We are not beholden to any commercial interest. Our income is derived from the sale of Consumer Reports® magazine, ConsumerReports.org® and our other publications and information products, services, fees, and noncommercial contributions and grants. Our Ratings and reports are intended solely for the use of our readers. Neither the Ratings nor the reports may be used in advertising or for any other commercial purpose without our prior written permission. Consumer Reports will take all steps open to it to prevent unauthorized commercial use of its content and trademarks.