YONKERS, NY — Consumer Reports (CR), the nonprofit organization, today announced the first-ever reliability rankings for kitchen and laundry appliance brands across product categories. CR’s report finds some brands have consistent reliability across a variety of home appliance categories, and people can find reliable appliances no matter how much they spend.
“Time and time again consumers tell us they want the products that last. This is especially true with appliances that handle our most basic, yet essential, everyday tasks,” said Liam McCormack, Vice President of Research, Testing and Insights at Consumer Reports. “Our reliability ratings are designed to help consumers make the right decisions from the start - so they don’t end up regretting them later.”
Of the 24 brands CR evaluated, Miele, LG, Thermador, and Bosch stand out for consistent reliability, ranking Very Good or Good. On the other hand, Samsung, Jenn-Air, Dacor, Electrolux and Viking are less consistent because each brand has multiple product categories that earn a Poor reliability rating.
To determine how reliable a product will be, we ask hundreds of thousands of CR members how many times the products they own broke or stopped working as well as they should. We then use that data to predict how new models from a brand will hold up over time. This report on home appliance reliability includes real-world data on more than 381,000 newly-purchased kitchen and laundry appliances between 2008 and 2018, making it the largest survey of its kind.
For more information, visit CR.org.
Consumer Reports is a nonprofit
membership organization that works side by side with consumers to
create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product
testing and ratings, rigorous research, hard-hitting investigative journalism, public education,
and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or
other commercial influences, CR has exposed landmark public health and safety issues and strives
to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto
safety standards, to winning food and water protections, to enhancing healthcare quality, to
fighting back against predatory lenders in the financial markets, Consumer Reports has always
been on the front lines, raising the voices of consumers.
© 2019 Consumer Reports. The material above is intended for legitimate news entities only; it may
not be used for advertising or promotional purposes. Consumer Reports® is an expert, independent,
nonprofit organization whose mission is to work side by side with consumers to create a fairer,
safer, and healthier world. We accept no advertising and pay for all the products we test. We are
not beholden to any commercial interest. Our income is derived from the sale of Consumer Reports®
magazine, ConsumerReports.org® and our other publications and information products, services, fees,
and noncommercial contributions and grants. Our Ratings and reports are intended solely for the use
of our readers. Neither the Ratings nor the reports may be used in advertising or for any other
commercial purpose without our prior written permission. Consumer Reports will take all steps open
to it to prevent unauthorized commercial use of its content and trademarks.
Consumer Reports is a nonprofit
membership organization that works side by side with consumers to
create a fairer, safer, and healthier world. For 80 years, CR has provided evidence-based product
testing and ratings, rigorous research, hard-hitting investigative journalism, public education,
and steadfast policy action on behalf of consumers’ interests. Unconstrained by advertising or
other commercial influences, CR has exposed landmark public health and safety issues and strives
to be a catalyst for pro-consumer changes in the marketplace. From championing responsible auto
safety standards, to winning food and water protections, to enhancing healthcare quality, to
fighting back against predatory lenders in the financial markets, Consumer Reports has always
been on the front lines, raising the voices of consumers.
© 2019 Consumer Reports. The material above is intended for legitimate news entities only; it may
not be used for advertising or promotional purposes. Consumer Reports® is an expert, independent,
nonprofit organization whose mission is to work side by side with consumers to create a fairer,
safer, and healthier world. We accept no advertising and pay for all the products we test. We are
not beholden to any commercial interest. Our income is derived from the sale of Consumer Reports®
magazine, ConsumerReports.org® and our other publications and information products, services, fees,
and noncommercial contributions and grants. Our Ratings and reports are intended solely for the use
of our readers. Neither the Ratings nor the reports may be used in advertising or for any other
commercial purpose without our prior written permission. Consumer Reports will take all steps open
to it to prevent unauthorized commercial use of its content and trademarks.
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