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Most and Least Reliable Refrigerator Brands

Consumer Reports' latest survey results can help you avoid aggravating repairs

A refrigerator shown in a modern kitchen

Consumer Reports’ extensive lab tests will help you find the refrigerator with the best combination of storage capacity, temperature control, efficiency, and ease of use. But you also want your next refrigerator to last for years to come—and you want to be happy with your purchase, long term.

“That’s why we’re excited to share that we now incorporate reliability and satisfaction data from our annual surveys directly into our overall refrigerator scores,” says Simon Slater, manager of Consumer Reports’ Survey Research Group.

More on Refrigerators

As part of our 2017 Spring Product Survey, we asked CR members about the more than 73,000 refrigerators with icemakers that they purchased between 2007 and 2017.

The results inform our new predicted reliability and owner satisfaction ratings in our refrigerator ratings charts. They're grouped by refrigerator type—top-freezer, bottom-freezer, French-door, side-by-side, and built-in. The brands in the survey include Frigidaire, GE, Kenmore, KitchenAid, LG, Maytag, Samsung, and Whirlpool.

An interesting note is that brand reliability varies by type. In general, top-freezers are the most reliable and French-door fridges are the least reliable—which isn’t to say they’re bad. Here’s a breakdown of the winners and losers among brands across the major refrigerator categories.

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Short on style and features, this traditional configuration offers the best value. Only 8 percent of refrigerators in CR’s survey are top-freezers.

Top-freezers, as a category, have the highest predicted reliability. Despite these high marks, top-freezers are rated second-lowest in terms of owner satisfaction.

Within the category, five brands earned an Excellent rating for predicted reliability: LG, Maytag, Ikea (made by Whirlpool), Kenmore (made by Frigidaire and LG), and Whirlpool. But only LG received a positive owner satisfaction rating (earning a Very Good), making it the best top-freezer brand to choose.

GE top-freezers got only a Good rating for predicted reliability and a Fair rating for owner satisfaction. As for Samsung, the brand is so new to the category that we don’t yet have enough survey data to provide ratings.

See our top-performing top-freezer refrigerators.

Refrigerators in Our Ratings.
Current Refrigerator Ratings

Recently Tested Refrigerators

See our full list of Refrigerator Ratings