Product Reviews

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Most and Least Reliable Washing Machine Brands

How to find a washer that lasts: Check the reliability ratings based on CR members' reports on more than 71,000 models

A mother and her daughter are folding clothes in front of a washer and dryer.

Consumer Reports' extensive lab tests can help you choose a washing machine that cleans well, is gentle on clothes, runs quietly, and more. But you also want an appliance that's built to last. 

So which brand is the most reliable? The least? CR’s latest member survey reveals just that, along with how likely owners are to recommend their washer. CR's predicted reliability rating estimates the likelihood that newly purchased models from a given brand will develop problems or break within their first five years of use. Our owner satisfaction rating reflects the proportion of CR members who are extremely likely to recommend the washer they bought. 

To help make it easier for you to choose, we factor these exclusive ratings into the Overall Score for each model in our washing machine ratings.

MORE ON WASHING MACHINES

Our survey results are based on CR members’ experiences with 71,038 washers purchased between 2008 and 2018. 

If you're shopping for a new machine, check our washing machine buying guide to learn the pros and cons of different washer types. Then see our washing machine ratings, and use the filters to narrow your choices among the 100-plus models.

Below, we detail the most and least reliable brands—including names like LG, Speed Queen, GE, Samsung, Frigidaire, Kenmore, and Amana—and take a look at owner satisfaction. See our complete washing machine ratings for even more details.

Agitator Top-Loaders

We rated 11 brands of agitator top-loaders, still the most popular washing machine type.

Speed Queen is the most reliable brand. It earns an Excellent rating in predicted reliability, and it's the only brand to get an Excellent rating for owner satisfaction.

Least reliable: Fisher & Paykel, which got the lowest rating, Poor, for reliability. As a result, CR can't recommend top-loader agitator models from Fisher & Paykel at this time.

Roper, Hotpoint, and Amana each garner a Very Good rating for reliability, but owners aren't very happy. Roper earns a middling Good rating in owner satisfaction. Amana owners are even less satisfied; the brand earns a Fair rating. Hotpoint is the least-liked brand of agitator top-loader in our survey, earning a Poor rating in owner satisfaction. 

For brands that earn Good ratings in both reliability and satisfaction, consider Whirlpool, Maytag, and Kenmore.

This Maytag top-loader is the top-ranked model in our ratings and has the largest capacity of any agitator model we've tested—6 cubic feet. It earns a rating of Good for predicted reliability and owner satisfaction, and a Very Good for washing performance. 

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