Which Brands Make the Most Reliable Washing Machines?

How to find a washer that lasts: Check the reliability ratings based on CR members' reports on more than 107,000 models

A mother and her daughter folding clothes in front of a washing machine and dryer.

Consumer Reports' extensive lab tests can help you choose a washing machine that cleans well, is gentle on clothes, runs quietly, and more. But you also want an appliance that's built to last. 

So which brand is the most reliable? CR's latest member survey reveals just that, along with how likely owners are to recommend their washer. CR's predicted reliability rating estimates the likelihood that newly purchased models from a given brand will develop problems or break within their first five years. Our owner satisfaction rating reflects the proportion of CR members who are extremely likely to recommend the washer they bought.

To help make it easier for you to choose, we factor these exclusive ratings into the Overall Score for each model in our washing machine ratings.


Survey results are based on CR members' experiences with 107,751 washers purchased new between 2009 and 2019.

The final tally reveals none of the front-loader or top-loader brands earns an unfavorable rating for reliability. "That means that all of these brands rate Good or better," says Simon Slater, associate director of CR's survey research. "It's good news for consumers, giving you more options when shopping for a dependable washer."  

For compact washers, however, our survey of nine brands found big differences in predicted reliability. Two brands earn Poor ratings, which ranks them as the least reliable in this category: Asko and Whirlpool.

If you're shopping for a new machine, check our washing machine buying guide to learn the pros and cons of different washer types. Then see our washing machine ratings, and use the filters to narrow your choices among the 100-plus models.

Below, we detail our survey results for brands, including GE, Kenmore, LG, Samsung, and Speed Queen. See our washing machine ratings for even more details.

Agitator Top-Loaders

Our survey rates 10 brands of agitator top-loaders, the most popular type of washer.

Speed Queen is the most reliable brand, snagging an Excellent rating in predicted reliability. And it's the only brand to earn an Excellent rating for owner satisfaction, too.

Hotpoint and Roper garner Very Good ratings for reliability, but Hotpoint is one of the least liked brands among CR members, earning a Poor rating for satisfaction. Roper does better, netting a Good rating.

Fisher & Paykel, Kenmore, Maytag, and Whirlpool earn middling marks in reliability and owner satisfaction.  

GE and Frigidaire also receive midrange ratings for reliability, but not for satisfaction. GE earns only a Fair in satisfaction, while Frigidaire earns a Poor rating. 

Among the Speed Queens in our tests, the Speed Queen TC5000WN agitator top-loader (below) is one of the best at cleaning. Claimed capacity is only 3.2 cubic feet, however, which is smaller than most full-sized washers we test. 

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