Donate |
Preview: To see full article and/or Ratings, Subscribe Now!

Where to shop

Some retailers stood out for price or service but didn't ace everything

Consumer Reports magazine: August 2010

If you're in the market for new appliances, you probably want to find a store with reasonable prices, good selection, trained help, and a smooth shopping experience. But results of two recent surveys from the Consumer Reports National Research Center show that no one retailer was able to provide all of those things.

We did find some cause for hope. Abt Electronics, in the Chicago area, and independent local stores garnered high praise from shoppers who bought a major appliance in the past year. For small appliances, independents also rated highly, along with Costco, though the standout was Amazon.com, as in past years.

The rankings for shopper satisfaction come from more than 21,000 respondents to our 2009 Appliance Shopper Satisfaction Survey. We also commissioned a separate, nationally representative Home Gripes survey of 1,405 homeowners about their experiences shopping at home stores.

From those surveys, we found what was most important to most people when shopping and where they were most likely to find satisfaction.

The hunt for low prices

Most people who responded to our Shopper Satisfaction survey said they had decided on a store because they were looking for low prices. That was especially true in the hunt for small appliances. There was also good news for hagglers. Almost 10 percent of small-appliance shoppers and a third of those shopping for major appliances tried to negotiate for a lower price. Of those, about seven in 10 succeeded, to the tune of $50 off their small appliance and $100 off a major one. An annoying problem to watch out for, according to our Home Gripes survey: excessive delivery or installation costs.

Sign In or Subscribe to see full article and/or Ratings.

E-mail Newsletters

FREE e-mail Newsletters!
Choose from cars, safety, health, and more!
Already signed-up?
Manage your newsletters here too.

Latest From Consumer Reports

LAPTOP REVIEWS
5 budget-friendy laptops for college students These models provide great features at an affordable price.
LUGGAGE BUYING GUIDE
Safe travels: 4 common hotel scams to avoid Learn how how to dodge being conned when you're on vacation.
WASHING MACHINE REVIEWS
Washer and dryer features you'll want and some to skipVideo The latest machines are loaded with loads of conveniences.
DIGITAL CAMERA REVIEWS
6 kick-butt point-and-shoots that are worth the price If you care about image quality, consider these noteworthy models.
SPORTS CAR REVIEWS
Fast, ferocious M3 and M4 wow on street and track These classy, high-performance BMWs can run with purebred sports cars.
SMART PHONE REVIEWS
First look: Fire Phone puts Amazon in your pocketVideo App choices are limited to Amazon Appstore, which lacks Google offerings.

Connect

and safety with
subscribers and fans

Follow us on:

Cars

Cars New Car Price Report
Find out what the dealers don't want you to know! Get dealer pricing information on a new car with the New Car Price Report.

Order Your Report

Mobile

Mobile Get Ratings on the go and compare
while you shop

Learn more