Tesla Issues Recall for Potential Infotainment Screen Failures

The EV company to address a computer problem that can occur during charging

Tesla Model S Plaid driving on a track Photo: Tesla

Tesla is recalling 130,000 electric vehicles from the 2021 and 2022 model years because of the risk that a computer chip in the infotainment system can overheat during fast charging.

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The central processing unit (CPU) for the infotainment systems may overheat during fast charging, or preparation for fast charging, causing the computer to slow or restart. If this happens, the center screen may lag or appear blank, making it unable to respond appropriately to display general controls, selected gear, and the backup camera feed. 

All four Tesla vehicles—Models 3, Y, S, X—are counted in this recall, although it effects only those running firmware releases prior to 2022.12.3.3 except 2022.11.101.1. Vehicles built after May 4, 2022, have the updated firmware. 

Owner notification letters are expected to be mailed July 1, 2022.

Tesla is not aware of any crashes, injuries, or deaths related to this problem. 

The Details

Vehicles Recalled
2021-2022 Model S and Model X
2022 Model 3 and Model Y

The problem: Fast charging can cause the infotainment system computer to overheat, potentially causing the large center screen to lag or not display.

The fix: Tesla will perform an over-the-air (OTA) software update that will improve CPU temperature management, free of charge.

How to contact the manufacturer: Owners may contact Tesla customer service at 877-798-3752.

NHTSA campaign number: 22V296000. Tesla’s number for this recall is SB-22-00-009.

Check to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any open recalls that need to be addressed.

If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, it means your vehicle doesn’t currently have any open recalls. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly to see whether your vehicle has had a recall issued.

Stay informed about recalls that might affect your vehicle by using our Car Recall Tracker. Create a free account now to become a CR member. 

Jeff S. Bartlett

A New England native, I have piloted a wide variety of vehicles, from a Segway to an aircraft carrier. All told, I have driven thousands of vehicles—many on race tracks across the globe. Today, that experience and passion are harnessed at the CR Auto Test Center to empower consumers. And if some tires must be sacrificed in the pursuit of truth, so be it. Follow me on Twitter (@JeffSBartlett).

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