In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Related to Radio sticking issue, but seems to have been solved on last software update."
Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)"Extremely not reliable"
Anonymous, NY (2017 Chrysler Pacifica LX 3.6-L V6)"The parking sensors, stability control, and the ABS just stopped working"
Dennis D., NH (2017 Chrysler Pacifica Touring 3.6-L V6)"Problems were inter related. Radio froze on CCN; Back Up Camera would to work all the time. Had in 3 times for repair."
Thomas M., NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)"When you cut off CD player, it doesn't return to the place on the CD when it was cut off. You have to play CD's through the DVD system and that is problematic. Vehicle has no CD player. This is an engineering problem not a dealer problem. Dealership has gone out of their way to resolve the issue"
Anonymous, NC (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"The interior display doesn't not have a sensitivity setting and it dims too early/easily, e.g. dawn, sunset, parking garages, in the shade. this will result in the uconnect to be too dimmed to see and render it useless, especially when you need the backup cameras pulling out of a spot"
Gerald T., NY (2017 Chrysler Pacifica Limited 3.6-L V6)"Touch screen would intermittently stop working"
Anonymous, NM (2017 Chrysler Pacifica Limited 3.6-L V6)"The screen would freeze, the blu-ray player/dvd player would stop working and then the system would reboot"
Anonymous, GA (2017 Chrysler Pacifica Limited 3.6-L V6)"Cannot turn off request to pair phone. We don't use it, ever. screen freezes and goes blank. Most of the time, if you shut off the engine and start over, it goes away, but not always."
Anonymous, (2017 Chrysler Pacifica LX 3.6-L V6)"Display screen showed back up camera even when in drive. Screen would not turn off after engine was off, causing battery to drain."
Anonymous, IA (2017 Chrysler Pacifica LX 3.6-L V6)"Radio suddenly goes to CNN station and freezes there, but constantly beeps. Can't change it. Back up camera failed also intermittently. Chrysler has tried 3 time to fix it, and though it is better, radio still acts up once and a while. Back up camera is ok. Chrysler tried software updates to fix."
Thomas M., NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)"The 8 inch display screen freezes and becomes useless randomly and always if the car does not have a clear view of the sky (UConnect satellite?). Vital controls of the climate control system can still be operated by use of redundant knobs. The extremely expensive and primitive navigation system is useless when the screen freezes. I now use a Garmin GPS which was a fraction of the cost of the one that came with the car. The rest of the non-essential information systems are useless also when the screen freezes at the most needed moment of the trip. One must stop the car, turn the engine off, exit the car with the key fob, shut the door, and walk far enough away that the key fob does not communicate with the car. Then you can get back in, restart the car and the display will reset and load properly. However if you are parked under a roof then the display will freeze again. The dealer says that they apply software updates but still have not fixed the problem. Research on the internet reveals that this is a recurring problem in the Pacifica for the 2017 and 2018 model year with no published fix. How can this go on for two years?"
Anonymous, FL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"On several occasions, the infotainment system would freeze up. Nothing worked and while on a cross country trip, a little disconcerting to lose the navigation system. Shutting down the car would cause a reboot and eventual restart and all would be well, until the next time. We reported this, but the problem and symptoms failed to exist at the dealership. System has continued to function to this day without having been replaced/repaired."
Anonymous, CT (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"Screen froze/quit but dealer was able to easily fix with reprogram and reboot. No recurrent or persistent problem"
Anonymous, IN (2017 Chrysler Pacifica Touring 3.6-L V6)"System seems to reset the next time car is turned off and back on. Problem has happen multiple times. Dealership just says they cannot reproduce the problem."
Anonymous, GA (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"On a very cold day in winter, the U-Connect screen went totally black. I called my dealership and they had me bring it in the next day. A downloaded software patch took about 30 minutes to install and the screen has been perfect ever since."
Robert D., ON (2017 Chrysler Pacifica Limited 3.6-L V6)"U-Connect Screen went blank. Chrysler dealer installed a software patch the next day and the problem was resolved. It has not re-occurred."
Robert D., ON (2017 Chrysler Pacifica Limited 3.6-L V6)"While away on a trip the display screen went blank and the instrument cluster lights would not turn off. While servicing, the dealer technician discovered a connector that was not quite seated all the way. All troubles cleared when that connection was restored."
Dennis G., IA (2017 Chrysler Pacifica 3.6-L V6)"this happened once before. it came back on by turning off the ignition and restarting. today it has gone blank and cannot be re-started."
Larry N., WI (2017 Chrysler Pacifica Limited 3.6-L V6)"Display screen quit working and was blank. I took it to the nearest dealer and they fixed the problem."
Bruce W., IL (2017 Chrysler Pacifica Limited 3.6-L V6)"Music (radio or bluetooth music) automatically comes on when you start the car -- even though it was off when you previously turned the car off"
Dawn L., FL (2017 Chrysler Pacifica Limited 3.6-L V6)"smartphone will no longer link with auto. I-800 number says I need to update the system and I am unable to do so. My wife is seriously inconvenienced by no longer being able to hands free use of phone"
William S., LA (2017 Chrysler Pacifica 3.6-L V6)"Music from my smartphone often won't play via bluetooth, even though the car's bluetooth settings say it's connected"
Carl A., CA (2017 Chrysler Pacifica Limited 3.6-L V6)"Bad route selection"
R E., IA (2017 Chrysler Pacifica Limited 3.6-L V6)"You can not count on it to get you where you want to go. Sometimes it is good and other times it stinks"
Anonymous, FL (2017 Chrysler Pacifica 3.6-L V6)"Intermittent malfunction. Can't seem to identify what direction is north"
Anonymous, IL (2017 Chrysler Pacifica Limited 3.6-L V6)"Our problem is with the phone,it will not stay connected and have to repair each time we drive it Dealer replaced radio system 4 times and the wouldn't do any more told us was our phone."
Anonymous, (2017 Chrysler Pacifica Limited 3.6-L V6)"a $40,000+ vehicle should NOT require the purchase of a new $100 map upgrade each year PLUS one hour of MY time to apply the updates AND STILL HAVE THE MAPS BE OUTDATED (compared to free Google maps)!!!!!!"
Anonymous, (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"GPS maps were obsolete when I purchased the vehicle, I have purchased the appropriate map update multiple times, but have never been able to successfully apply the update. The system still has the original maps, which are pretty much only useful on inter-city highway trips."
Anonymous, FL (2017 Chrysler Pacifica Unsure 3.6-L V6)"It is totally unreliable. The company told us to go in circles in a parking lot and do start/stop mumbo jumbo to recalibrate it. We did, and it is still unreliable we use our phones, which is very inconvenient when driving"
Anonymous, MS (2017 Chrysler Pacifica Unsure Unsure)"Doesn't show some major roads. Often doesn't show the hiway correct speed limit. Car was taken back to dealer as they said there was a TSB for these problems. It didn't help. These are only minor problems."
Anonymous, WI (2017 Chrysler Pacifica LX 3.6-L V6)"Vehicle purchased had an outdated gps. friend purchased home in 2015 and it wasn't on. After talking to cust. service for about a year they finally sent me an update which cost an additional $99. It was $149 but gave me a $50 discount. I took it to the dealer and they said my vehicle software is out of date and it has to be updated. The service rep said they will report that there was trouble with my software and they could do it under warranty. Otherwise it would cost approx. $250. They got it all working up to date. I still can't connect my flip top cell phone. The new software will not connect."
Anonymous, PA (2017 Chrysler Pacifica Touring-L 3.6-L V6)"We drove new vehicle off the lot from Atlanta to Seattle with plans to visit family and friends along the way. The GPS was not able to find several small towns with populations between 7000-20,000. When we mentioned to Chrysler dealer we were told there would be a software upgrade available in few months - for around $150."
Anonymous, GA (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"Too complicated plus an update on my phone killed pairing. Had to wait 30 days for another update"
Anonymous, FL (2017 Chrysler Pacifica LX 3.6-L V6)"Sometimes it does not work. May be my wifes phone had problem with electric starter and doors, May have been a verizon monitor that was plugged in, went away whe this was stopped."
Anonymous, (2017 Chrysler Pacifica Limited 3.6-L V6)"Same as the Jeep. I don't want to choose a primary phone. Both of ours phones should work....like the Toyota's"
Anonymous, PA (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"when I try to make hands free phone call, the display states loading phone book this is a intermittent problem. I can make phone calls by dialing from my phone or by selecting phone book on the vehicle display and scrolling throe the names, not good idea when driving ."
Stanley C., NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)"The Bluetooth connectivity is quite unreliable. I have an iPhone and several other Bluetooth devices that work without fail. Sometimes the Bluetooth in the van connects, but the controls don't work. Or it connects and the phone thinks it is connected, but the sound isn't playing through the speakers. It is quite annoying. I'd rather not have the feature at all. Also, the in-dash system (touch screen with backup camera, radio, bluetooth, etc.) blew a fuse. This seems silly, but there was no change in the use of the system and it just stopped working. I was relieved when it turned out to be a fuse, which was an easy fix. On a related note, the fuse box is nicely accessible and labeled, and had spare fuses to boot. The radio, climate control, and gear shifting all seem to be done via computer, and not a very performant computer system at that. There is constantly a delay for everything. It is entirely infuriating that I have to wait for the car to shift into park or reverse, or that the volume doesn't work immediately. I'm very unimpressed by the system in the van altogether. At first it all seemed very cool, but I would happily go back to a fully mechanical system without all the annoying quirks."
Dana K., OH (2017 Chrysler Pacifica 3.6-L V6)"The problem with the radio and pairing of the phone was the radio wouldn't actually hang up my phone call. So the call appeared to still be active even with the car was off which may the radio un-usable and all things that ran through it. After 48 hrs it eventually killed the battery when the car died it re-set and I took the car to the deaier who replaced the radio."
Jayme S., IL (2017 Chrysler Pacifica Platinum 3.6-L V6)"It will not pair"
Anonymous, PA (2017 Chrysler Pacifica Touring-L 3.6-L V6)"Radio gets stuck on one station. Numerous visits to dealers for 'software' fixes have only lessened but not fixed the problem."
Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)"See previous."
Thomas M., NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)"Other than the original games, the lack of anything new in their "store" is appalling."
Anonymous, (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"DVD player would not play."
Ed G., TX (2017 Chrysler Pacifica Limited 3.6-L V6)"The display showing and controlling CD and DVD player will not start (show content or provide functionality) after the car is started until one or more other display functions have been activated (e.g., display map on GPS, use other applications, etc.). If the first application you start is the theater controls, the display will remain blank until you have (providing no controls) until you start some other display. If audio is playing from a CD, it plays, but you have no means of controlling what it is doing without the display. This is probably a software bug, but we have not had time to take the car in to have the problem worked on."
Anonymous, TN (2017 Chrysler Pacifica Limited 3.6-L V6)"System did not work and took several trips to the dealer to repair."
Anonymous, GA (2017 Chrysler Pacifica Platinum 3.6-L V6 plug-in hybrid)"Radio updates had been a problem until after the radio was replaced as stated in the previous steering problem."
Anonymous, GA (2017 Chrysler Pacifica Limited 3.6-L V6)"The Uconnect system repeatedly told me it wanted to update itself and what I should do but over 3-4 months it never quite succeeded and finally the whole system stopped working it told me to go to dealer. They did fix it but I was stuck waiting for it for close to 4 hours. I suspect that because my driving is mostly very short stop and start within a small area that the time for downloading was never quite enough, but that is totally a guess"
Anonymous, TX (2017 Chrysler Pacifica Touring-L 3.6-L V6)"I have applied software updates from UConnect , and the dealer has applied various software updates for other areas such as recall fixes. Even though the latest software updates have been applied, my 8 inch info display and navigation scree still randomly freezes."
Anonymous, FL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"Recall updates performed but didn't encounter any trouble."
Anonymous, FL (2017 Chrysler Pacifica LX 3.6-L V6)"Side doors and/or lift gate would open immediately after closing, or when I wasn't looking. A dealer software update seems to have fixed it. Now, I don't trust it, so I stand there and watch until all are closed and locked and key FOB is in the Faraday shielded pouch."
Anonymous, AZ (2017 Chrysler Pacifica Touring 3.6-L V6)"Chrysler used a push over-the-air software update process. The first update broke all of the on-screen functions. The parts ordered to replace the borked electronics package did not work. The 2nd electonics package worked but took three to four months to arrive. This left the electronics dead for about six months. Bad deal!"
Anonymous, AK (2017 Chrysler Pacifica Touring-L 3.6-L V6)"I find it hard to believe that in 3 years I have had to get software updates 4 times to keep this vehicle performing as intended."
Anonymous, AR (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)"Car needed a "software update" to correct a jolting slippage when accelerating then decelerating at low speeds (10-30mph)."
Anonymous, CA (2017 Chrysler Pacifica Unsure 3.6-L V6)"GPS indicated I was somewhere else at any given time, even while standing still."
David H., (2017 Chrysler Pacifica 3.6-L V6)"Left side controls both above and below the steering wheel have quit working. Vehicle is currently at the dealership for repairs to the problem."
Anonymous, VA (2017 Chrysler Pacifica Limited 3.6-L V6)"the dash lights up and tells me to put both hands on the wheel. this always occurs when both hands are on the wheel."
Larry N., WI (2017 Chrysler Pacifica Limited 3.6-L V6)"Voice recognition is inconsistent, and one time, it actually cursed at me! I was using voice commands in the on-board Yelp application (part of UConnect), and I asked it to find Pluckers. It repeated back that it was finding the nearest Fuckers and actually spelled out Fuckers on my screen. My children were in the car, and they gasped - as did I! I tried it again, and the same thing happened."
Anonymous, TX (2017 Chrysler Pacifica Limited 3.6-L V6)
"Intermittent failure of image on back up camera. Became worse, not repairable. Dealer installed new camera. Back up camera system now works well."
Anonymous, IN (2017 Chrysler Pacifica Touring 3.6-L V6)