Chrysler Pacifica

"The parking sensors, stability control, and the ABS just stopped working"

"Problems were inter related. Radio froze on CCN; Back Up Camera would to work all the time. Had in 3 times for repair."

"When you cut off CD player, it doesn't return to the place on the CD when it was cut off. You have to play CD's through the DVD system and that is problematic. Vehicle has no CD player. This is an engineering problem not a dealer problem. Dealership has gone out of their way to resolve the issue"

"The interior display doesn't not have a sensitivity setting and it dims too early/easily, e.g. dawn, sunset, parking garages, in the shade. this will result in the uconnect to be too dimmed to see and render it useless, especially when you need the backup cameras pulling out of a spot"

"Touch screen would intermittently stop working"

"The screen would freeze, the blu-ray player/dvd player would stop working and then the system would reboot"

"Cannot turn off request to pair phone. We don't use it, ever. screen freezes and goes blank. Most of the time, if you shut off the engine and start over, it goes away, but not always."

"Display screen showed back up camera even when in drive. Screen would not turn off after engine was off, causing battery to drain."

"Radio suddenly goes to CNN station and freezes there, but constantly beeps. Can't change it. Back up camera failed also intermittently. Chrysler has tried 3 time to fix it, and though it is better, radio still acts up once and a while. Back up camera is ok. Chrysler tried software updates to fix."

"The 8 inch display screen freezes and becomes useless randomly and always if the car does not have a clear view of the sky (UConnect satellite?). Vital controls of the climate control system can still be operated by use of redundant knobs. The extremely expensive and primitive navigation system is useless when the screen freezes. I now use a Garmin GPS which was a fraction of the cost of the one that came with the car. The rest of the non-essential information systems are useless also when the screen freezes at the most needed moment of the trip. One must stop the car, turn the engine off, exit the car with the key fob, shut the door, and walk far enough away that the key fob does not communicate with the car. Then you can get back in, restart the car and the display will reset and load properly. However if you are parked under a roof then the display will freeze again. The dealer says that they apply software updates but still have not fixed the problem. Research on the internet reveals that this is a recurring problem in the Pacifica for the 2017 and 2018 model year with no published fix. How can this go on for two years?"

"On several occasions, the infotainment system would freeze up. Nothing worked and while on a cross country trip, a little disconcerting to lose the navigation system. Shutting down the car would cause a reboot and eventual restart and all would be well, until the next time. We reported this, but the problem and symptoms failed to exist at the dealership. System has continued to function to this day without having been replaced/repaired."

"Screen froze/quit but dealer was able to easily fix with reprogram and reboot. No recurrent or persistent problem"

"System seems to reset the next time car is turned off and back on. Problem has happen multiple times. Dealership just says they cannot reproduce the problem."

"On a very cold day in winter, the U-Connect screen went totally black. I called my dealership and they had me bring it in the next day. A downloaded software patch took about 30 minutes to install and the screen has been perfect ever since."

"U-Connect Screen went blank. Chrysler dealer installed a software patch the next day and the problem was resolved. It has not re-occurred."

"While away on a trip the display screen went blank and the instrument cluster lights would not turn off. While servicing, the dealer technician discovered a connector that was not quite seated all the way. All troubles cleared when that connection was restored."

"this happened once before. it came back on by turning off the ignition and restarting. today it has gone blank and cannot be re-started."

"Display screen quit working and was blank. I took it to the nearest dealer and they fixed the problem."

"Music (radio or bluetooth music) automatically comes on when you start the car -- even though it was off when you previously turned the car off"

"smartphone will no longer link with auto. I-800 number says I need to update the system and I am unable to do so. My wife is seriously inconvenienced by no longer being able to hands free use of phone"

"Music from my smartphone often won't play via bluetooth, even though the car's bluetooth settings say it's connected"

"Bad route selection"

"You can not count on it to get you where you want to go. Sometimes it is good and other times it stinks"

"Intermittent malfunction. Can't seem to identify what direction is north"

"Our problem is with the phone,it will not stay connected and have to repair each time we drive it Dealer replaced radio system 4 times and the wouldn't do any more told us was our phone."

"a $40,000+ vehicle should NOT require the purchase of a new $100 map upgrade each year PLUS one hour of MY time to apply the updates AND STILL HAVE THE MAPS BE OUTDATED (compared to free Google maps)!!!!!!"

"GPS maps were obsolete when I purchased the vehicle, I have purchased the appropriate map update multiple times, but have never been able to successfully apply the update. The system still has the original maps, which are pretty much only useful on inter-city highway trips."

"It is totally unreliable. The company told us to go in circles in a parking lot and do start/stop mumbo jumbo to recalibrate it. We did, and it is still unreliable we use our phones, which is very inconvenient when driving"

"Doesn't show some major roads. Often doesn't show the hiway correct speed limit. Car was taken back to dealer as they said there was a TSB for these problems. It didn't help. These are only minor problems."

"Vehicle purchased had an outdated gps. friend purchased home in 2015 and it wasn't on. After talking to cust. service for about a year they finally sent me an update which cost an additional $99. It was $149 but gave me a $50 discount. I took it to the dealer and they said my vehicle software is out of date and it has to be updated. The service rep said they will report that there was trouble with my software and they could do it under warranty. Otherwise it would cost approx. $250. They got it all working up to date. I still can't connect my flip top cell phone. The new software will not connect."

"We drove new vehicle off the lot from Atlanta to Seattle with plans to visit family and friends along the way. The GPS was not able to find several small towns with populations between 7000-20,000. When we mentioned to Chrysler dealer we were told there would be a software upgrade available in few months - for around $150."

"Too complicated plus an update on my phone killed pairing. Had to wait 30 days for another update"

"Sometimes it does not work. May be my wifes phone had problem with electric starter and doors, May have been a verizon monitor that was plugged in, went away whe this was stopped."

"Same as the Jeep. I don't want to choose a primary phone. Both of ours phones should work....like the Toyota's"

"when I try to make hands free phone call, the display states loading phone book this is a intermittent problem. I can make phone calls by dialing from my phone or by selecting phone book on the vehicle display and scrolling throe the names, not good idea when driving ."

"The Bluetooth connectivity is quite unreliable. I have an iPhone and several other Bluetooth devices that work without fail. Sometimes the Bluetooth in the van connects, but the controls don't work. Or it connects and the phone thinks it is connected, but the sound isn't playing through the speakers. It is quite annoying. I'd rather not have the feature at all. Also, the in-dash system (touch screen with backup camera, radio, bluetooth, etc.) blew a fuse. This seems silly, but there was no change in the use of the system and it just stopped working. I was relieved when it turned out to be a fuse, which was an easy fix. On a related note, the fuse box is nicely accessible and labeled, and had spare fuses to boot. The radio, climate control, and gear shifting all seem to be done via computer, and not a very performant computer system at that. There is constantly a delay for everything. It is entirely infuriating that I have to wait for the car to shift into park or reverse, or that the volume doesn't work immediately. I'm very unimpressed by the system in the van altogether. At first it all seemed very cool, but I would happily go back to a fully mechanical system without all the annoying quirks."

"The problem with the radio and pairing of the phone was the radio wouldn't actually hang up my phone call. So the call appeared to still be active even with the car was off which may the radio un-usable and all things that ran through it. After 48 hrs it eventually killed the battery when the car died it re-set and I took the car to the deaier who replaced the radio."

"It will not pair"

"Radio gets stuck on one station. Numerous visits to dealers for 'software' fixes have only lessened but not fixed the problem."

"See previous."

"Other than the original games, the lack of anything new in their "store" is appalling."

"DVD player would not play."

"The display showing and controlling CD and DVD player will not start (show content or provide functionality) after the car is started until one or more other display functions have been activated (e.g., display map on GPS, use other applications, etc.). If the first application you start is the theater controls, the display will remain blank until you have (providing no controls) until you start some other display. If audio is playing from a CD, it plays, but you have no means of controlling what it is doing without the display. This is probably a software bug, but we have not had time to take the car in to have the problem worked on."

"System did not work and took several trips to the dealer to repair."

"Radio updates had been a problem until after the radio was replaced as stated in the previous steering problem."

"The Uconnect system repeatedly told me it wanted to update itself and what I should do but over 3-4 months it never quite succeeded and finally the whole system stopped working it told me to go to dealer. They did fix it but I was stuck waiting for it for close to 4 hours. I suspect that because my driving is mostly very short stop and start within a small area that the time for downloading was never quite enough, but that is totally a guess"

"I have applied software updates from UConnect , and the dealer has applied various software updates for other areas such as recall fixes. Even though the latest software updates have been applied, my 8 inch info display and navigation scree still randomly freezes."

"Recall updates performed but didn't encounter any trouble."

"Side doors and/or lift gate would open immediately after closing, or when I wasn't looking. A dealer software update seems to have fixed it. Now, I don't trust it, so I stand there and watch until all are closed and locked and key FOB is in the Faraday shielded pouch."

"Chrysler used a push over-the-air software update process. The first update broke all of the on-screen functions. The parts ordered to replace the borked electronics package did not work. The 2nd electonics package worked but took three to four months to arrive. This left the electronics dead for about six months. Bad deal!"

"I find it hard to believe that in 3 years I have had to get software updates 4 times to keep this vehicle performing as intended."

"Car needed a "software update" to correct a jolting slippage when accelerating then decelerating at low speeds (10-30mph)."

"GPS indicated I was somewhere else at any given time, even while standing still."

"Left side controls both above and below the steering wheel have quit working. Vehicle is currently at the dealership for repairs to the problem."

"the dash lights up and tells me to put both hands on the wheel. this always occurs when both hands are on the wheel."

"Voice recognition is inconsistent, and one time, it actually cursed at me! I was using voice commands in the on-board Yelp application (part of UConnect), and I asked it to find Pluckers. It repeated back that it was finding the nearest Fuckers and actually spelled out Fuckers on my screen. My children were in the car, and they gasped - as did I! I tried it again, and the same thing happened."

"headlight not plugged in from factory - dealer missed it trans control flashed"

"initially transmission shifted erratically. After about 4000 miles it settled down. Now there is operational noise in the thirty to forty MPH range. Dealer said it is the torque converter and transmission functioning. the sound is annoying but the transmission seems to be working satisfactorily"

"Sometimes shifting between 1st and 2nd gear and down shifting when turning a corner. Otherwise the transmission is smooth and shifting is not noticeable"

"Problem has been persistent since year two. Have had multiple software updates that resolve the problem only to see it return again. When accelerating at lower speeds there will be a noticeable kachunk as the engine shifts. Happens almost every time you drive the car, especially when driving/accelerating uphill"

"From time to time the transmission will have a slight gap when it shifts and at times will make a loud boom and the van will shake as it slams into gear. It is a very intermittent occurrence and cannot be replicated when I discussed the problem with the dealer."

"Car performs hard shift at 15, 25, and 35 mph"

"At 30 and 55 the transmission gives a hard clanking shit to next gear when continuously accelerate. If I let go of gas pedal the transmission shifts without the clank shifting."

"Never resolved. still will shift rough."

"rough shifting in low gear. Feel like been hit from behind"

"The trouble started at about 8 months the car would stumble through the shifting pattern it would almost come to a complete stop2 or 3 times after you stopped for a red light or turning to the right it stopped right in the middle of very busy intersection and would not move I forced it off the road it was making a very loud noise. Then there was a recall I also had a case opened with Chrysler. The car is some better I was disappointed DH"

"As an intermittent problem, during mild acceleration, the vehicle sometimes SLAMS into gear, giving the sensation that I was just rear-ended. The dealership service department informed me that there is nothing that they can do about it except reset the transmission control software. They did that, but the problem still occurs. It is very annoying, but as far as I can tell, not damaging."

"The transmission is intermittently very jerky when traveling and low speeds under 20 mph."

"1. Delayed engaging when shifting from reverse to drive. 2. Occasional jerk on acceleration immediately after a stop. (e.g. traffic light turns green while coming to a stop. Dealer checked it but can't fix either problem."

"Transmission fails to downshift when making a slow right turn. then engages with a significant jolt. Dealer unable to correct problem."

"Rough shifting at low speeds. Dealership updated software. I didn't notice a difference and took it back 2 weeks later. Dealership updated more software. So far (2 weeks) it seems to have improved."

"rough shifting at slow miles per hour in slow moving traffic at 13 to 14 MPH, also at higher speeds at steady speeds. It clunks and jolts noticeably when this occurs. It also occurs when it downshifts especially in heavy slow-moving traffic. Updated software did not fix the problem and had no effect both times it was updated. This is the first year of the new 9-speed transmission installed by Chrysler. I bought the vehicle only because Chrysler discontinued my Town and Country minivan and I loved the roomy back section of these vehicles that allows me to transport work materials needed for maintenance I do on my rental property."

"Rough shifting at times that occur nearly early day is violent similar to a vehicle crash - the shift occurs when throttle is released at specific speeds like 15 mph, 34 mph, or 54 mph - the dealer says no problem and problem can't be duplicated"

"While driving in lower gears (up to 45 mph vehicle shift rough at times which feels like being hit by another vehicle in the rear"

"Especially when shifting from reverse to drive, the shifting stalls for a second or two and then moves where it was supposed to go. Appears to stall."

"This is an intermittent problem (i.e., not easily reproduced.) In speeds up to about 35 mph, the car shifts very hard. It is actually quite scary sometimes because it shifts so hard. When this occurs, it is in the acceleration mode, not when decelerating. No codes are produced, so the service people are very limited in what they can do in order to fix the problem."

"Vehicle stalls when turning a corner or in stop and go traffic. It does not stop completely but “jerks’ violently with loud noise. This happens only at low speed during first few transmission shifts and when slowly accelerating and decelerating. I would describe it as a “timing” problem. Dealer can’t/won’’t repair unless problem occurs while in their position. Problem does not occur regularly but does occur suddenly and without warning. I believe there was a recall on this very problem. Dealer claims to have performed that recall but no written record."

"rough shifting, especially when changing from downshifting to upshifting."

"Rough shifting and jerking in cold weather. First dealer did not solve problem. Second dealer replaced the valve body, under warranty."

"Shifting is rough. Dealer has not been able to fix. Curse control will not shut off when press on brake. Curse also will speed up significantly and will not control speed when going down hill. Have had to shut it off and use brake."

"This problem is still unresolved. It surges at times of low speeds and shifts very hard. But the dealer has been unable to recreate / resolve the issue."

"occasionally on accelerating at low speed, the transmission shifts with aclunk and jerk. I have had it in to the dealer who said it was a computer issue that they resolved with an update. It is still happening"

"At times the transmission does not shift as it should and clunks as it catches up with the RPM"

"This problem started in year two and it was addressed, it came back around 50,000 miles and was fixed; have not had it happen for a while"

"It took them 4 tries to get it repaired"

"At very low speed when attempting to pull van into the garage, the Pacifica hesitates and struggles to fin the right gear."

"I don't know if the problem with the transmission was slipping the car had difficulty shifting to the next gesr"

"Electronic transmission has slipped many time on take off"

"vehicle can be slow to respond to accelerator input and can lurch into gear"

"Clutch slips and jerks when making a slow start. All drivers are over 70 years old. Slow everyone does a slow acceleration"

"I'm of the opinion the transmission is slipping but was explained by service it is the same issue as the bucking transmission."

"Periodically, while down shifting, transmission went into neutral. Occasionally while accelerating from a stop, it feels like the transmission is searching for the appropriate gear"

"In the 5 months that I've owned my Pacifica, I've had the check engine light come on 4 times, at least three of those times were all for an error code related to the Transmission, so far, the dealer has replaced two different transmission wire harnesses and the transmission controller., as of today, my Pacifica has spent 15 days in the shop for this issue"

"The transmission disengaged twice while driving one day. Several unusual alarms and warning lights instructing driver to "shift." This was after perfect performance for 10 months. Because of safety of the car disengaging from a drivable state, we took it into the dealer. The dealer updated the transmission software and they explained that should take care of the problem. So far, three weeks in, no problems"

"IT SLIPS"

"Vehicle was shifting hard at low speeds. Found vehicle to have Tcm update 21-035-19. Updated Tcm to latest software...no further issues. All Completed within 1 day."

"Pacifica dealership told us the transmission computer just "needed an update" in order to stop the transmission from slipping and causing the car to jump when changing speeds up n down between 10-30mph."

"pause and clunking noise when downshifting"

"The transmission was was acting weird, but Chrysler fixed it under waranty."

"At slow rolling speeds including start of acceleration, transmission would buck, slip in and out of gear... very frightening. Covered under warranty and was supposedly fixed by updating computer system ... however, have had two additional incidences and service is not able to find cause."

"Stayed locked in 3rd gear and would not shift out."

"Tubing from the transmission to the transmission cooler became disconnected due to improper seating at the factory. Vehicle stopped in the middle of a Florida highway and had to be towed back to the dealer"

"Poor dealer pre-delivery inspection"

"The leak pools indeed the drivers area. Resulting in wet drivers seat belt. Doesn't consistently happen"

"smell of antifreeze leaking into the passenger compartment"

"wind & road noise, in the the doors."

"after vehicle left outside in rain, drivers seatbelt becomes wet in retractor."

"this relates to the previous problem of wind noise. they need better seals or weather stripping"

"Wind noise on windy days was loud. The dealer replaced the door seals and it reduced the noise considerably."

"see previous comments about moonroof"

"this problem is closely related to problem with moonroof squeaks."

"My passenger side sliding door has developed a loud rolling sound like it needs lubricating."

"Brakes when backing up in cold weather"

"sun/moon roof squeaked, rattled when inside of car was warm . had to be removed and completely new weatherstripping and bolts replaced"

"Under highway speeds, the car makes excessive noise."

"Tailgate door clicking on opening. Corrected by dealer under warranty."

"Sunroof was installed misaligned , made rattling noise until it was realigned"

"rear moonroof panel squeaks when interior of car is very warm"

"There was a broken rod in the passenger sliding rear door. Caused a clicking and banging noise. Was repaired under warranty"

"reviews said the Pacifica was very quiet. i found it to be excessively noisey on windy days. I took it to the dealer and they agreed and installed a new set of door seals. it did not help. at this time there is not a remedy for this problem"

"on the riders side"

"It's very noisy, when driving in windy conditions . There is a lot of wind noise on the passenger front and side door"

"The wind noise was caused by a door misaligned"

"Wind noise from riders side front door window when going 65 mph or more."

"from new always had wind noise"

"Have had this problem right from the start and we bought it new and our dealer, just about called us a lair because no one else has the wind noise. We are just putting up with it, we may talk to a different dealer!!"

"Depending on the direction we are driving and the speed of the wind, the car has serious wind noise. We have asked the dealer to try to remedy the situation, but they have been unable to do anything about it."

"Wind noise on front passenger side"

"For the first year we encountered no issues, but the last two when you are traveling at interstate speeds you need to increase volume on the radio to hear in passenger or rear seats"

"One of the sliding doors has wind noise"

"Always sounds like a window is open. It’s bad for us and has not fixed!"

"Wind noise on doors & road noise"

"Air noise around a couple of doors. Normal opening and sliding doors."

"driver rear door has wind noise & driver door???"

"the problem happens on a windy day. I took it to the dealer and the service writer rode with me and agreed it was a problem. the dealer replaced the door seals but that did not solve the problem. the service writer rode with me again and noted that the problem was still there. the dealer said that's was all they could do to solve the problem. So the problem is still a problem. Chrysler will not do anything to fix the problem."

"around doors"

"on windy days there is bad wind noise. took it to the dealer , they replaced the seals at n/c still had wind noise on windy days"