Going back as far as 1984 with the debut of the Dodge Caravan, Chrysler ruled the minivan roost for many years. But the march of time proved challenging, as knockoffs from Honda and Toyota surpassed the original. With the Pacifica, Chrysler is back with a vengeance.
Alerts
There are 5 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2019 Chrysler Pacifica has been recalled 5 times by NHTSA. View Recalls
Research Years * Redesign year
Worse Better
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17*
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Overall Reliability Verdict
NA
NA
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2019 Chrysler Pacifica owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Apple CarPlay

"Apple car play did not work"

Anonymous, WI (2019 Chrysler Pacifica Limited 3.6-L V6)

"Couldn’t make it work"

Harmon J., TN (2019 Chrysler Pacifica L 3.6-L V6)

"To date the dealership has not been able to make it work."

Anonymous, WI (2019 Chrysler Pacifica Limited 3.6-L V6)
Display screen freezes up

"Before leaving the dealership the screen went blank Took back to dealership at least 5 times then they put a new radio in and it worked for several month but now it is flipping and you have to tap on it to stop...."

Anonymous, (2019 Chrysler Pacifica Touring-L 3.6-L V6)
Display screen goes blank

"The screen flickers. Dealer will address at next service."

Anonymous, MI (2019 Chrysler Pacifica Limited 3.6-L V6)
Phone pairing (e.g., Bluetooth)

"Poor instructions on connecting Bluetooth music"

Harmon J., TN (2019 Chrysler Pacifica L 3.6-L V6)

"The problem is not really with pairing, but the volume of the incoming phone call. No matter how loud the volume dial is, it is very difficult to hear the incoming caller. The dealer tried to diagnosis the problem but could not replicate it."

Anonymous, NH (2019 Chrysler Pacifica 3.6-L V6)
Rear entertainment system (e.g., DVD player, rear screen)

"We only use the DVD player on long trips, and it didn't work starting on our 2nd long trip with this car. It took the dealer two visits to figure out the problem."

Anonymous, (2019 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

"The rear entertainment system completely froze up and would not work. The dealership didn't have a clue what the problem was. However, the internet suggested pulling one of the fuses to reset the system, and this worked perfectly. We have not had any problems since then."

Anonymous, MD (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

"The warning does not always sound when their is an obstruction when in reverse The warning light does not always function when there is a vehicle in the next lane when signalling to change lanes."

Anonymous, (2019 Chrysler Pacifica Limited 3.6-L V6)

"Driver side rear door would not electronically close or open"

Anonymous, (2019 Chrysler Pacifica Platinum 3.6-L V6)
Keyless entry

"keyless entry did not work. Entered through drivers door with Hard key or old fashion entry key."

Anonymous, WI (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Remote engine starter

"Unable to enter car. Cause was a dead battery. Repaired and replaced with new 2 Battery's in the last 6 months."

Anonymous, WI (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Wiper motor or washer

"The wipers do not automatically activate. The intermittent function does not work."

Anonymous, (2019 Chrysler Pacifica Limited 3.6-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Antifreeze leaks

"The check engine light came on after the car had about 100 miles on it, and and car intermittently went into turtle (aka limp) mode with speed limited to 45mph. It turns out a cooling clamp at the coolant pump was not tightened properly at the factory and much of the coolant had leaked out into the underside of the car. Because the bottom of the car is completely sealed, it accumulated there without any visible evidence of a leak. The car went into limp mode when the transmission or maybe the battery got too hot (the engine rarely turns on). The dealer assured me that no permanent damage was done (I'm holding them to that). I still sometimes get a left-over coolant smell when parked which they told me might persist for a while despite power-washing and steam-cleaning the underside of the panel. However: I have had no other problems with the car and I'm still thrilled with the car's performance and infotainment systems: out of the 1139 miles, I've driven 969 on battery power and rarely use the engine. Still, it makes me a bit leery of FCA's quality and I did purchase a bumper-to-bumper extended 8 year/120,000 mile warranty from my credit union just in case for more than $1000 below what the dealer wanted for just 60,000 miles."

Uwe B., TX (2019 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)
Water pump

"Hybrid system cooling pump issue caused warning messages; still drivable and replaced pump under warranty"

Anonymous, IL (2019 Chrysler Pacifica Platinum 3.6-L V6 plug-in hybrid)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Blower (fan) motor

"Replaced by dealer due to excessive noise and reduced air flow."

Robert E., AZ (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Heater system

"Heating was insufficient while I experienced problems with the blower motor. With a new blower motor heating is better ."

Robert E., AZ (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Hybrid/electric system and battery (excluding replacement)

"Not receiving the mileage advertised on electricity. New vehicle & dealership doesn't have a knowledgeable repair tech to troubleshoot yet. Called Corporate but unable to help either."

Anonymous, TX (2019 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine knock or ping

"At idle, the engine shakes, shudders and makes a noise after idling for a time. We have taken into dealership for diagnosis and repair but reason unknown. Finally dealership said it was normal response to battery discharge and alternator engaging after several unsuccessful tries to determine issue."

Anonymous, TX (2019 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"rearmost sun roof shield rattle started in Sep 2019 had it serviced in Jan 2020 i think it may have returned but have not been driving because CV-19"

Anonymous, MI (2019 Chrysler Pacifica Limited 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"Sometimes the power sliding doors will not operate. It just flashes a warning that you have to operate the doors manually. It is not clear why this happens, but it doesn't usually last long."

Anonymous, MD (2019 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Sensors (includes O2 or oxygen sensor)

"6 months old,Engine light came on.Taken back to the Dealer,Fixed it free."

Anonymous, IL (2019 Chrysler Pacifica Touring-L 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose interior trim or moldings

"Molding around the driver-side window is loose. It doesn't obstruct my view, and I will get it fixed after the novel corona virus thing gives me more freedom."

Anonymous, TX (2019 Chrysler Pacifica Touring-L 3.6-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"the brakes engaged and did not engage as they should have. Sometimes the did when the should not have and others they did not engage when they should."

Anonymous, (2019 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Compare 2019 Models

No Data Available
Recalls
PROVIDED BY
ELECTRICAL SYSTEM
Jun 09, 2020
A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Summary:
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
What should you do:
FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V334000
Potential Number of Units Affected: 23079
BACK OVER PREVENTION
Apr 02, 2020
The lingering rearview image can distract the driver, increasing the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
What should you do:
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V191000
Potential Number of Units Affected: 319610
BACK OVER PREVENTION, EQUIPMENT
Dec 12, 2019
The lingering rearview image can distract the driver, increasing the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
What should you do:
Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V886000
Potential Number of Units Affected: 20441
ELECTRICAL SYSTEM
May 09, 2019
A loss of power steering assist or a stall can increase the risk of crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
What should you do:
Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V348000
Potential Number of Units Affected: 198731
ELECTRICAL SYSTEM
Aug 09, 2018
A vehicle stall can increase the risk of a crash.
Summary:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
What should you do:
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V524000
Potential Number of Units Affected: 12779
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