Product Reviews

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The C-Max is an appealing all-around package, combining the fuel efficiency of its standard hybrid powertrain with the practicality of a five-door hatchback design. Based on the Ford Focus, the C-Max packs an impressive amount of room and utility into a small footprint. Its tall stance and low entry height make for easy access. The cabin is airy and spacious.
Alerts
There are 8 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS and ESC standard. Front side and head protection air bags standard.
Road Test

The C-Max is an appealing all-around package, combining the fuel efficiency of its standard hybrid powertrain with the practicality of a five-door hatchback design. Based on the Ford Focus, the C-Max packs an impressive amount of room and utility into a small footprint. Its tall stance and low entry height make for easy access. The cabin is airy and spacious.

The C-Max Hybrid returned 37 mpg overall and it's fun to drive, with precise steering, responsive handling, and a luxurious ride.

Seating
2 front, 3 rear
Drive Wheels
Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
wagon
Transmissions Available
  • CVT
Engines Available
  • 2-liter 4 hybrid (188 hp)
  • 2-liter 4 electric (188 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2013 Ford C-MAX owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

“Backup sensor failure message, dealer had it in 3 times to repair it properly, had to consult Ford engineering”

Anonymous, NY (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Started working only periodically. Now not working at all”

Amy M., DC (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“The car was taken to the dealer to have the computer re-programmed in accordance with a recall notice. When returned to me, the rear view camera was not functioning. The car was returned to the dealer to have the reprogramming redone”

John F., NM (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“The back up sensors stopped working several times and we had them fixed. The last time they stopped working and we were having trouble with the Sirrus radio. They fixed the radio and the back up sensors started to work”

Anonymous, TX (2013 Ford C-MAX Hybrid SEL Hybrid)

“Doesn't always engage in reverse. Sometimes doesn't disengage in drive”

Melinda C., NM (2013 Ford C-MAX Hybrid SEL Hybrid)

“Safety risk. I've grown accustom to relying on the backup camera. Over last year is has started to fail to display intermittently”

Anonymous, VA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)
Display screen freezes up

“Display screen says Vehicle in Transport Mode. See your dealer”

Phyliss F., SC (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl hybrid)

“Computer froze up”

Anonymous, OK (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“There nwas a loose connector behind the dash which caused the drivers display (ofometer, engine state, etc) to freeze”

Dale R., IL (2013 Ford C-MAX Hybrid SEL Hybrid)

“It was an electronic issue that cause the battery to run down and computer need to be reprogramed a few times before the problem was fixed”

Anonymous, OH (2013 Ford C-MAX Hybrid SE Hybrid)

“Try to change radio station - display shows old station; sometimes clock just stops - remains displayed with incorrect time”

Stan J., NY (2013 Ford C-MAX Hybrid SE Hybrid)

“The whole systems goes down. Sometimes this occurs while driving. It has happened 3x, each time into the shop for several days for repairs. I purchased the extended warranty for the first time ever because I was concerned about early reports of pro”

Anonymous, WI (2013 Ford C-MAX Hybrid SEL Hybrid)

“Freezes. Disconnected the Bluetooth phone system. Backup camera stays on screen in drive”

Melinda C., NM (2013 Ford C-MAX Hybrid SEL Hybrid)

“After driving about one mile using the navigation guidance the display screen went blank. Stopped at a dealer to have it checked and upon restarting the vehicle it worked just fine. Separately after using the nav on a 4 hour trip, the radio turned itself on and we could not turn it off so we lowered the volume. About 2 minutes later the nav system turned itself off and we could not get it to work again. After turning the car off and then restarting it the nav & radio work just fine again”

Clarence S., WI (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

“Radio failed causing to loose all display information, backup camera info and warning lights and audito”

John A., FL (2013 Ford C-MAX Hybrid SEL Hybrid)

“there was a faulty master board”

Jeffrey A., VA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Screen suddenly turned blank. Had to turn system off and then back on. Sometimes still wouldn't work”

John S., CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“whole console cluster had to be replaced”

Kurt E., MD (2013 Ford C-MAX Hybrid SEL Hybrid)

“When sound goes out, unable to use Blue Tooth sound option”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“GPS flash SD card went bad. Replaced for free. Made in Korea cards had a defect. Used previous version until new card received”

James E., MO (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

“When the GPS was following a route, it would loose the location when a turn was made as directed by the GPS in a different direction. I the route was on an interstate, the GPS sometimes showed the car to be located hundreds of feet from where it actually was on the interstate. Sometimes the car was shown traveling through farm fields. Could correct the problem sometimes by cancelling the route and other times had to stop and turn off the car”

Anonymous, IN (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“It is very difficult to use voice commands to input a destination and the GPS system does not track the actual road, often showing the car to be off the road by a significant distance”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Road/location stored data is incomplete and sometimes wrong”

Anonymous, PA (2013 Ford C-MAX Hybrid SEL Hybrid)

“At times the GPS would not give me the correct position. It took three trys and an escallation thru Ford to get it fixed”

Michael H., NC (2013 Ford C-MAX Hybrid SEL Hybrid)

“Navigation system is not anticipatory, gives incorrect roads, and is worthless”

Roth C., ME (2013 Ford C-MAX Hybrid SEL Hybrid)

“Doesn't provide accurate directions. Cannot rely on it; use an after market system (Garmin)”

Anonymous, MD (2013 Ford C-MAX Hybrid SEL Hybrid)

“The voice recognition module understands so little that all locations must typed in. Once the (aggravating!) audio guidance system begins it cannot be turned off. There so much clutter on the screen maps are difficult to read. I never use it”

David M., IL (2013 Ford C-MAX Hybrid SE Hybrid)

“Entering addresses cumbersome and tedious via voice, touchscreen, OR app”

R H., CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“GPS showed auto to be off route. Took two trips to get it properly formatted”

Douglas N., SC (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Repeated failures, now corrected. GPS loses position”

Anonymous, PA (2013 Ford C-MAX)

“useless. takes me the wrong way on one way streets. not close to finding shortest or quickest routes”

Joel B., GA (2013 Ford C-MAX Hybrid SEL Hybrid)

“The GPS would roam if we did not follow the route. Ford replace all the modules. Works great now”

Paul Y., VA (2013 Ford C-MAX Hybrid SEL Hybrid)

“In dash navigation is just user-unfriendly. Not allowed to use it while car is moving, so passenger/navigator can't use it to help. Insists on loading backwards; city, then street, then number; insists on guessing, often wrong”

Jon A., NY (2013 Ford C-MAX Hybrid SEL Hybrid)

“Nav sucks, thinks it is 100 feet from I realy am, and therefore try to nav me to wrong streets. Never had any issues with a Garmin”

James P., CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Route would take me over lakes and golf courses with incorrect street names”

Anonymous, FL (2013 Ford C-MAX Hybrid SEL Hybrid)

“After latest upgrade to fix clock, GPS no longer works. On-going issue not yet resolved”

Anonymous, ON (2013 Ford C-MAX Hybrid SEL Hybrid)

“Phone has to be opened and setup again, each time I get into the car”

Phyliss F., SC (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl hybrid)

“system does not always answer phone calls, keeps dropping off”

Anonymous, NY (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“phone pairing frequently gets cut off and can't be reset without a trip to the dealer”

Wayne M., MD (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

“With the radio not working it also included the blue tooth not working”

Daniel T., TX (2013 Ford C-MAX Hybrid SEL Hybrid)

“Until last recall for the fuel system, phones had difficulty pairing with the car”

Anonymous, PA (2013 Ford C-MAX)

“Difficulty pairing iPhone after iOS update”

Anonymous, WI (2013 Ford C-MAX Hybrid SEL Hybrid)

“When changing between phones, there are too many button pushes to do it easily ... it is a 5-7 step process”

William G., MA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Phone does not hold in Bluetooth mode. Have to keep pairing it”

Anonymous, PA (2013 Ford C-MAX Hybrid SE Hybrid)

“Pairing is inconsistent except for I-phones - which I do not have. I've gotten 2 tickets for cell use because system keeps dropping my calls - nearly every call. Dealership NOT responsive despite multiple trips there for service. They shrug”

Cheryl W., CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)
Radio

“Under warranty the radio was replaced after it would no longer turn off, no matter what I did. Now it usually does not come on at all when I start the car and I have to re-enter the station to get it to start working even though the radio is on”

Anonymous, MO (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“The radio didn't shut off even when the car was off. My only solution was to pull the fuse, which is underneath the dashboard and next to impossible to get to”

Annalee H., UT (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Radio failure, repaired by an update to computer modules”

G H., MN (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“The radio system loses its sound maybe once a week. It won't work again until I turn off the car for a few minutes”

Thomas M., CA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“Would not turn on. Which caused the sync to also not work”

Daniel T., TX (2013 Ford C-MAX Hybrid SEL Hybrid)

“See previous”

John A., FL (2013 Ford C-MAX Hybrid SEL Hybrid)

“all radio cuts out more than once”

Kurt E., MD (2013 Ford C-MAX Hybrid SEL Hybrid)

“Radio would not shut off after turning vehicle off. Required disconnect/reconnect of battery to reset computer. Happened one time; has not happened again”

Robert R., MI (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Dealership not sure why the radio freezes. Had it back 5 times”

Anonymous, PA (2013 Ford C-MAX Hybrid SE Hybrid)

“The radio will not work after you start the car. It won't play anything and it also affects the voice control SYNC. Nothing works in audio at all when this happens. This happens about 30% to 40% of the time”

Laurie B., CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Radio was locked in the on position and I could not turn it off. Because my battery to die several times. The whole devi Radio was locked in the on position and I could not turn it off. Because my battery to die several times. The whole de had to be”

Anonymous, CA (2013 Ford C-MAX Energi SE Plug-in Hybrid)

“Has shut down completely multiple times. They taught me how to reset when I went in 2nd time. Once reset didn't work. It's happened 8 times in 15 months”

Cheryl W., CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)
Steering wheel controls

“Right compass switch to navigate and select between phone, entertainment, and navigation has 'frozen' twice. Repaired under warranty but downtime unable to click from steering wheel to answer incoming phone call hands free made the option moot”

Michael P., VA (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

“Cruise Control buttons awkward to hit when driving. You have to take your eyes off the road to correctly push them”

Anonymous, FL (2013 Ford C-MAX Hybrid SEL Hybrid)
Voice control commands

“Useless and frustrating. I don't even try to use it any longer”

Anonymous, MO (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Voice recognition is pitiful and we never use it any more. The infotainment system locks out most functions when moving due to the presence of voice control, but as it is useless, it is very annoying to have to stop (or wait for a red light) to perform functions such as interact with the Navigation system - even for the passenger!”

Nehal R., MI (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“System is dumb as a fence post. Way too many mandatory steps and then the system fails at least 50 percent of the time and you must start over”

Terry S., FL (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Too many introductory commands required. Has difficulty with may names. Seems to get frustrated and closes down”

Anonymous, PA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Have considerable difficulty using voice commands because they are frequently misinterpreted”

Joseph T., NC (2013 Ford C-MAX Hybrid SE Hybrid)

“Effectively worthless. Ford has a LOT of work to do on this feature; it cannot understand the simplest commands”

David M., IL (2013 Ford C-MAX Hybrid SE Hybrid)

“voice control was part of computer malfunction. It regained function when battery disconeted and re connected”

Anonymous, OK (2013 Ford C-MAX Hybrid SEL Hybrid)

“My wife's name is Helene, I must say Helen or pick a line number”

Robert G., AZ (2013 Ford C-MAX Hybrid SE Hybrid)

“don't understand its use”

Anonymous, AZ (2013 Ford C-MAX Hybrid SE Hybrid)

“Voice control would not work with nav, phone, etc. until several visits to dealer finally fixed it”

Richard D., FL (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“The voice controls don't work when the radio decides not to run when you start the car. Even if you turn off the car and then turn it back on the audio system doesn't work. This happens 30% to 40% of time time”

Laurie B., CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Voice comments do not work very well. Computer does not reginose my commands”

James P., CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)
CD player

“CD player overheats and just stops playing. It feels alarmingly warm to the touch if you play it for too long. Doesn't seem to "shut off" when you turn off the car. I have come back after a shopping trip of several hours and the thing is still war”

Anonymous, WI (2013 Ford C-MAX Hybrid SEL Hybrid)
Display screen difficult to see

“the print is too small when using thet GPS function. Once the screen just froze”

Anonymous, OH (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“All new vehicles do not take into consideration that a big share of the owners are over 70 and can hardly see the gauges or understand the unneeded electronics that complicate our driving experience”

Anonymous, AZ (2013 Ford C-MAX Hybrid SE Hybrid)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

“Dealer updating of Sync software caused other problems with electrical systems disabling the car for two weeks. The dealer provided us with a new Ford Fusion to drive while waiting for repairs”

Anonymous, IA (2013 Ford C-MAX Hybrid SEL Hybrid)

“In addition to the comments made previously, the clock will not keep correct time and has to be reset frequently”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“navigation system had to re calibrated”

Anonymous, IL (2013 Ford C-MAX Hybrid SEL Hybrid)

“Sync would not turn off after the car was shut down, key removed. This problem occurred on a regular basis and caused the battery to run down”

Christopher S., CA (2013 Ford C-MAX Hybrid SE Hybrid)

“Has required several software updates. Still sometimes have trouble with voice commands”

Joseph T., NC (2013 Ford C-MAX Hybrid SE Hybrid)

“After last system update, the system stopped executing some commands related to making phone calls and tuning the radio”

Anonymous, ON (2013 Ford C-MAX Hybrid SEL Hybrid)

“It is not user friendly. It does not take voice commands easly”

Vincent W., CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“General software problems, including malfunctioning and software crashes”

Anonymous, CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Need for re-programming”

Anonymous, IN (2013 Ford C-MAX Hybrid SEL Hybrid)

“computer went down radio would not turn off. Voice commands not working Service thought I might need a new computer. Unplugged battery and reattached everything works perfectly. Shield behind front bumper came unattached and drug on road Forc”

Anonymous, OK (2013 Ford C-MAX Hybrid SEL Hybrid)

“Don't remember the problem, but had to have the dealer do a master reset at lease twice”

Robert G., AZ (2013 Ford C-MAX Hybrid SE Hybrid)

“Sound goes out regularly, to include radio, touch screen, and Blue Tooth capability, and returns typically after turning car off, and restarting”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“system kept shutting down, not charging attached items, gps would fail”

Angela S., CT (2013 Ford C-MAX Hybrid SEL Hybrid)

“Cumbersome to use. Touch screen frequently unresponsive or slow to respond”

R H., CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Poor navigation system, voice control of nav and whole sync w/myford touch system is very poor, cd player often can't recognize/display song info, difficult to use control/command system”

Anonymous, MI (2013 Ford C-MAX Hybrid SEL Hybrid)

“The system often freezes, reboots itself, or locks up. I end up having to remove two or three fuses to force a reset of the system. Very poor. In the past week alone the navi SD card has created a "fault" which doesn't resolve until you shut off the”

Mark N., CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“received notice of a dealer-only update for MyFord Touch, it was extremely difficult for dealer to perform this update and in August 2014 dealer kept car for 2 weeks to sort this out (but gave me a nice loaner car during this period)”

Anonymous, NJ (2013 Ford C-MAX Hybrid SEL Hybrid)

“screen locks up”

Gary B., SD (2013 Ford C-MAX Hybrid SEL Hybrid)

“Bluetooth didn't pair at times. Navigation sometimes wouldn't work”

John S., CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“All of the electronics began failing, one by one. Ford found a loose battery cable to be the culprit, but I still have problems with bluetooth, proximity warnings, trip meters/mileage equivalents”

Anonymous, DE (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Horrible system. Voice control is practically unUSble, navigation is slow. System turns on randomly sometimes”

Anonymous, MD (2013 Ford C-MAX Hybrid SEL Hybrid)

“It started to upload new info and stopped working altogether”

Anonymous, TX (2013 Ford C-MAX Hybrid SEL Hybrid)

“Has a challenging time changing bluetooth connection between 2 different phones Too many button pushes to get to common goals Unintuitive voice commands”

William G., MA (2013 Ford C-MAX Hybrid SEL Hybrid)

“The issue was actually with the phone application. Sometimes if forgets it is linked to the car”

James M., WI (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“It took several visits to dealer to fix SYNC, phone pairing, voice commands, nav system, etc”

Richard D., FL (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Completly inconsistent. It might work completely, or it might suddenly lose mobile app functions. If you park the car and turn it off, open the door, close the door and start the car it might work again. Usually have to do a master reset each month o”

Anonymous, NC (2013 Ford C-MAX Hybrid SE Hybrid)

“The overall system and interface is horrible. Glitchy. Pairing of blue tooth drops frequently. Paring of app like Pandora via USB freezes. The nav system is useless”

Joel B., GA (2013 Ford C-MAX Hybrid SEL Hybrid)

“The car was inoperative more than it worked over the last 6 months. Due to Sync/other electrical systems failing to turn off, car starter battery would run down after 2 hours-7 days, leaving car unable to start without a jumpstart”

Anonymous, DC (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Stopped working. Went to dealership and they reinstalled software and has been working normally since”

Anonymous, FL (2013 Ford C-MAX Hybrid SE Hybrid)

“All problems seem linked. SYNC crashes frequently. Sometimes the backup camera display fails to turn on, sometimes phone won't synch, voice command won't activate, system won't always respond to audio source or even audio on/off buttons, clock is wro”

Anonymous, VA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Things work or don't work intermittently; phone pairing, recirculation and A/C, radio systems are all unpredictable. On a 5-hour drive, I may have to hit the recirc button 25 times; sometimes, only once. Sometimes the phone pairs; sometimes it does”

Jon A., NY (2013 Ford C-MAX Hybrid SEL Hybrid)

“System is unUSble, to the point that I avoid touching it all together as it will lock up and the only way to get it to reset it to turn the car off and open the driver door”

Joshua H., TN (2013 Ford C-MAX Hybrid SEL Hybrid)

“Clock stopped working. Needed 3 trips to the dealer to resolve issue by upgrading MyFord Touch”

Anonymous, ON (2013 Ford C-MAX Hybrid SEL Hybrid)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

“There was only one problem covered by two categories”

Anonymous, PA (2013 Ford C-MAX Hybrid SE Hybrid)

“The weather stripping seals were faulty just above the doors on both sides of the car front to back. There was a recall, which did not fix the problem. A few months ago water leaks damaged the battery. Car was towed and fixed. No problem since”

Anonymous, PA (2013 Ford C-MAX Hybrid SE Hybrid)

“Windshield was not mounted properly”

Anonymous, CA (2013 Ford C-MAX Energi SEL Hybrid)

“Left rear door seals out of position - caused noise when door opened or closed. Dealer replaced under warranty”

Anonymous, CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)
Squeaks or rattles

“Since new, the car has been beset by squeaky doors - for some reason the engineering meant too many squeaky parts, without adequate padding (I don't know how to say it) - and when you go over undulating surfaces and (when cold / low speed), it's very VERY noticeable. It's non-existent at highway speeds”

Mark N., CA (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

“Many dash rattles & vibrations”

Peter D., OR (2013 Ford C-MAX Hybrid SE Hybrid)

“Sun glass holder squeaked”

Anonymous, CA (2013 Ford C-MAX Energi SEL Hybrid)

“The car developed a squeak in the battery compartment cover after purchase which the dealer fixed after several tries. The squeak has returned and will need another fix”

David E., IN (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“struts were too week, causing the axel to hit the frame & they made noise and constantly needed adjustment”

S L., CO (2013 Ford C-MAX Hybrid SEL Hybrid)

“Noise began recently in driver's side door. Makes a noise like rubbing on leather”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Sometimes the car makes a clunk sound when put into reverse from Parked. Once reverse motion starts, the sound stops”

Anonymous, CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“the car spent 21 days (!) total in the shop fixing squeaks and rattles = which turned out to be related to the door glass "runners" in the driver/passenger doors. It appeared to get 'fixed" but in the past two weeks the sounds have come back in a fie”

Mark N., CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“I had a recall done that involved removal of body trim. Since then I have a squeak that appears to come from to the left of me. I complained to the dealer but they were unable to fix it”

Ian H., CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“I have to periodically push on the ceiling console material to keep it from rattling when driving”

Bruce B., IL (2013 Ford C-MAX Hybrid SEL Hybrid)

“Squeak in rear interior of car. Returned to dealer three times. They had the car for 6 days total”

James M., WI (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Center console make noise if you use it as an arm rest”

Jeffrey W., OR (2013 Ford C-MAX Hybrid SE Hybrid)

“minor rattling in dash”

Anonymous, TX (2013 Ford C-MAX Hybrid SE Hybrid)

“Small window on passenger side has become loose. Also The fan motor has become so loud to the point that it takes the fun out of driving a hybrid vehicle that you expect to be quite, especially when it is driving in battery mode”

Anonymous, FL (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“After about a year the front window now has a fairly noticeable wind noise when just driving normally around town”

Bruce B., IL (2013 Ford C-MAX Hybrid SEL Hybrid)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

“brake light bulb replacement”

Anonymous, IL (2013 Ford C-MAX Hybrid SEL Hybrid)

“Have had to replace brake lights several times (more than usual for typical age of car)”

Anonymous, OH (2013 Ford C-MAX Hybrid SEL Hybrid)
Heated or cooled seats

“The seats have a heat rating from 0 - 10. When using the heated seats even at their lowest setting, the seats become overwhelmingly hot. The dealer indicates there is nothing wrong with them”

Mark I., WA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“Malfunction of driver's heated seat”

Anonymous, FL (2013 Ford C-MAX Hybrid SEL Hybrid)

“The rear hatch interlock does not function properly and constantly shows "hatch open" light. The two interior lights in the real cargo bay shorted out possible a connected issue and would not turn off - so had to be disconnected before they drained the battery”

Anonymous, CA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
Keyless entry

“Driver's door handle quit working most of the time. Repairs would involve replacing the driver's door handle at a cost of $575. However, $125 of that is just to isolate the fact that it was just the driver's door handle assembly that had to be replaced. I paid the $125 and dealer will pick up the rest of the repairs. The fact that I bought two new cars from him probably made the difference”

Anonymous, OH (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Passenger door lock/unlock sensor failed”

Anonymous, WA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Rear Hatch wouldn't lock, or close correctly, they adjusted it, then had to replace one of the open and close motors”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Proximity sensor quit working and I have had to have door handles and control modules replaced twice”

Joshua H., TN (2013 Ford C-MAX Hybrid SEL Hybrid)

“Had slow leak that wasn't detected three times. Main problem with C-Max is that there is NO SPARE TIRE and customers are not told of this reality. This is dangerous in remote areas with no cell phone access. We had an incident with a new baby in the”

Anonymous, VT (2013 Ford C-MAX Hybrid SE Hybrid)

“A short was causing a fuse to trip. This would cause the check engine light to turn on. It took two separate instances of this to actually isolate the cause of the issue”

Leah K., IL (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
12V power plug

“Battery was drained several times apparently due to USge of 12V plug with call phone chargers overnight. Problem has been fixed”

Anonymous, CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)
Body control module

“The car would not start on multiple occasions. It was deemed a lemon”

Christopher S., CA (2013 Ford C-MAX Hybrid SE Hybrid)

“12V battery should have been replaced after issue with service campaign 13B12. After 4 jump starts since then, had to purchase new battery. Ford refused to cover battery cost, instead offered 3 yrs of oil changes/tire rotation”

Anonymous, IL (2013 Ford C-MAX Hybrid SE Hybrid)

“Rear hatch does not automatically open (with foot gesture) regularly”

Anonymous, MD (2013 Ford C-MAX Hybrid SEL Hybrid)

“It's been replaced once and reprogrammed twice and it still will occasionally drain the accessory battery rendering the car dead”

Thomas B., CT (2013 Ford C-MAX Hybrid SE Hybrid)
Clock

“The most visible dashboard clock is thrown off by any maintenance. The first two times I had to bring it back to the shop to get it reset. The third time it eventually corrected itself in about 36 hours. An annoying problem, but not really a serious”

Anonymous, NC (2013 Ford C-MAX Hybrid SE Hybrid)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

“Battery died three times. Then engine started to accelerate on its own”

Anonymous, MA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“Battery capacity has deteriorated to less than 50% of its original capacity. Ford refuses to do anything about it”

Reed R., TX (2013 Ford C-MAX Energi SE 2.0-L 4 Cyl plug-in hybrid )

“Car failed to start 4 times. I took it to Ford each time. they could not find issue. Finally in December they kept it a week and installed another new battery. They discovered a short in the instrument panel cluster. Issue has not re-occurred since”

Michael S., MD (2013 Ford C-MAX Hybrid SE Hybrid)

“Failure to start requiring roadside assistance”

Lance L., NY (2013 Ford C-MAX Hybrid SE Hybrid)

“Twice the car was completely dead. First, the lithium battery was dead. Second, battery ok, but electrical system is bad”

Anonymous, AZ (2013 Ford C-MAX Energi SE Hybrid)

“telemetry control module continued to run after the engine was turned off resulting in a dead battery - car was not able to start. $950 to fix - ford paid $850”

Anonymous, MI (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“the starter has been replaced now 3 (maybe 4 times) -- it made a humming noise”

Anonymous, GA (2013 Ford C-MAX Hybrid SEL Plug-in Hybrid)
Battery (not hybrid or electric)

“Battery died shortly after purchase. Dealer replaced”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Battery lost power. Towed. Charged Battery - OK. Reprogrammed modules”

Anonymous, KS (2013 Ford C-MAX Hybrid SEL Hybrid)

“the first battery lasted 12 months. the second battery lasted 5 months. so far the third battery is still working. I had another engine problem that was not listed on your list. The engine reved up really fast when I had my foot on the brake & sent t”

Sharon S., OH (2013 Ford C-MAX Hybrid SE Hybrid)

“battery unexpectedly dies - occurred about 5 times in the first 12 months I owned and about so far twice during the 2nd year of ownership”

Anonymous, VA (2013 Ford C-MAX Hybrid SE Hybrid)

“small battery (not plug in battery) failed”

Rich S., OH (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Battery dead. Required tow to dealer”

Warren R., CO (2013 Ford C-MAX Hybrid SE Hybrid)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

“One rear door could not be opened for about a year until recall came through. Dealer fixed at no cost”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Touch unlock function of front passenger door handle has failed. Too expensive to repair”

Reed R., TX (2013 Ford C-MAX Energi SE 2.0-L 4 Cyl plug-in hybrid )

“Rear driver side door interior panel caught in door frame. Clips won't stay on car door”

Anonymous, ON (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“Keyless entry and lock on driver door handle failed. OK on other handles. Have not repaired and don't know cost”

Anonymous, FL (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Door latch was subject to recall because the latch does not always catch. We did not experience the problem”

John S., CA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“No Problem but there was a recall that I had done”

Richard L., NY (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Unreliable power liftgate and latch. Gets stuck lifting and/or closing and doesn't latch and lock reliably. Latch and latch motor repaired for $637. Power liftgate struts not repaired because of $1400+ cost”

Anonymous, FL (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Rear hatch corners rub against bumper causing paint to rub off on both”

Anonymous, ON (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“self closing door wouldn't latch on its own, after 3rd trip to dealer had parts replaced per Ford service advisory and door now appears to be fixed”

Anonymous, NJ (2013 Ford C-MAX Hybrid SEL Hybrid)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

“The ABC controller had to be replaced. I is also part of the regenerative braking and was not working properly”

Anonymous, IN (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“The brake booster light came on and there was a noise. We were on a trip and didn't want to wait for repairs (had to send for a part from Detroit) so we went home and had the problem fixed. We were in PA and we live in Idaho”

Anonymous, ID (2013 Ford C-MAX Hybrid SEL Hybrid)
Parking brake

“The brake functioned well throughout as did the regular brakes and the regenerative braking. The problem was that corrosion had built up. The result was a scraping noise caused by rubbing against the rust. It required disassembly and cleaning”

John H., PA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Parking brake would not release. It had to be carried to the dealer to fix on a large truck”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Brakes have been making noise for a long time and I was told at 20,000 miles they needed to be replaced”

Anonymous, MD (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“rear wheel brake pads woren down”

Anonymous, IL (2013 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

“With mostly highway driving, all four rotors rusted and pitted badly. Needed to replace them all after only two years of owning the car”

Sam R., MI (2013 Ford C-MAX Hybrid SEL Hybrid)
Rotors

“Severe front brake rotor corrosion despite low usage. Regenerative braking was used extensively. Suspect road salt-saturated water soaked rotors because they were not kept hot by regular braking”

Anonymous, NY (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Premature rusting of rotors due to the hybrid braking technology”

Anonymous, ON (2013 Ford C-MAX Hybrid SEL Hybrid)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

“software problem charging the small battery. car would not start”

Anonymous, WI (2013 Ford C-MAX Energi SE 2.0-L 4 Cyl hybrid)

“batery would drain if parked for several days requiring jumping. Required 4-5 trips to dealer til fixed”

Anonymous, CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“12 volt battery used to activate drive system goes bad. Replaced under warranty three times”

Michael R., TN (2013 Ford C-MAX Hybrid SE Hybrid)

“12V battery died”

Philip K., MI (2013 Ford C-MAX Hybrid SEL Hybrid)

“It won't start and I hadn't left anything on to run the batteries down. This is the 2time it has happened and tomorrow it will be towed to dealer. The code said starter system failed”

Anonymous, IN (2013 Ford C-MAX Hybrid SE Hybrid)

“Four time. The car is dead and doors will not unlock. Needs to be jumped or charged for 1 hour on a 1 amp charger. Car then works fine for a month or two. Dealer has not been able to find cause”

Gilbert W., NY (2013 Ford C-MAX Hybrid SE Hybrid)

“12v battery died after car sat unused for 5 days. Key fob and mechanical key also failed; they turned out to be for a different car and had been reprogramed. 12v battery fault corrected with a replacement "telematics control unit" (TCU) per Ford tech”

Gary S., WV (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Unknown battery drain resulted in multiple jumps of the car. Once a mechanic was needed. After jumps, different electrical systems were unusual ie dash clock, power steering, power windows”

Anonymous, OH (2013 Ford C-MAX Hybrid SE Hybrid)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel injection system

“Car began running very rough and check engine light started to blink. Had car towed to local Ford Dealer and one of the fuel injectors was replaced under warranty”

M F., VA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Car stopped running, was told by the dealer it was from a clogged fuel injector”

Anonymous, NJ (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“Fuel injector #2 had to be replaced”

Anonymous, ON (2013 Ford C-MAX Hybrid SEL Hybrid)
Emission control devices (includes EGR)

“sensor not reporting gas vapor leak replaced modul now main computer still reports problem when there is none replaced computer”

Anonymous, IL (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“I was told there is a first and then a second tank that collect fumes to be sent to the engine to be burned and a valve on one of the tanks quit working properly, causing the engine warning light to come on”

Charles H., IL (2013 Ford C-MAX Hybrid SEL Hybrid)
Fuel cap

“The fuel filler door release failed to function. The computer thought the fuel door was open, so it would not allow the car to be started. The emergency manual release failed to function. The car had to be towed to the dealer to have the fuel fill”

John F., NM (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

“"Check Engine" persistently went ON and OFF for months. Code was always for the gas filler tube. (There is no gas cap.) On third visit to two different Ford dealers a sensor was replaced and cured the problem. Because of this issue the car failed its”

Richard H., MA (2013 Ford C-MAX Hybrid SEL Hybrid)

“Fuel indicator light came on. Had to replace the fuel intake on the car”

Anonymous, WA (2013 Ford C-MAX Hybrid SE Hybrid)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Clutch replacement

“When my transmission needed to be replaced a part had damaged the clutch so it needed to be replaced too”

Jennifer H., CA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
Transmission rebuild or replacement

“Transmission failure, car stopped in middle of road with grinding noise, difficult to get fixed due to limited resources at dealer for hybrid transmission servicing, car waited 3 weeks at dealer shop before being put on a lift for service”

Anonymous, NJ (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“The car was making a noise which the dealership finally pinpointed as coming from the transmission. The factory would not allow the dealership to attempt a repair, and instead opted to replace the transmission”

John T., PA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Transmission replaced under warranty. Dealer had car for 35 days. Provided free loaner car”

Stephen L., MA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“The car was making a lot of noise then showed high temp alert. The entire transmission had to be replaced. It took two weeks”

Jennifer H., CA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“Loud whine. Brought to dealer. Diagnosed internal transmission failure. Dealer replaced transmission under warranty”

Anonymous, CA (2013 Ford C-MAX Energi SEL Plug-in Hybrid)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Shocks or struts

“Care developed a rumble over uneven pavement. Was told the shocks were leaking and therefore becoming less effective. Had to replace them”

Jane N., IL (2013 Ford C-MAX Energi SE 2.0-L 4 Cyl plug-in hybrid )

“Broken shock absorber mount (probably the very bad city streets where we live)”

Anonymous, CA (2013 Ford C-MAX Hybrid SEL Hybrid)
Steering linkage (includes rack and pinion)

“The week after the 33000 mile warranty expired, the powe steer completely failed and had to be replaced”

Anonymous, SC (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
Alignment

“Rear tires set out at an angle (no camber adjustment to bring back in line on rear) and wear inside of rear tires. Have had aligned at dealer they say is in specs and just that way”

Anonymous, KS (2013 Ford C-MAX Hybrid SEL Hybrid)
Tire wear is uneven

“Uneven tire wear is from rear tires being out at and angle due to no camber adjustment on rear tires for alignment”

Anonymous, KS (2013 Ford C-MAX Hybrid SEL Hybrid)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

“We have had this car for about one year. Pieces are constantly falling off”

Jordan P., MA (2013 Ford C-MAX Energi SE 2.0-L 4 Cyl plug-in hybrid )

“Carpet in the cargo area on the back of the seats came unglued and fell off. It was not due to excessive use or wear”

John S., CA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“left rear door interior plastic panel was loose, interfered with door closing. It took three trips to the dealer to finally get it done right (trips were actually for recalls though, plenty of those too)”

Anonymous, CO (2013 Ford C-MAX Hybrid SEL Hybrid)

“chrome trim on front was stained from road salts”

S L., CO (2013 Ford C-MAX Hybrid SEL Hybrid)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Gear selector or linkage

“Started hearing a single clunking noise coming from under the car when the accelerator was depressed and the car started to move. Believe it to be related to the prior transmission problem. Have an appointment to have it looked at by the dealership next week”

John T., PA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)
Transmission computer

“I kept getting a "Service AdvanceTrac" service light intermittently;I took my vehicle to a Ford dealership and they reset the computer, which seems to have corrected the problem”

Anonymous, GA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Multiple recalls for reprogramming. Parasitic power drain”

Anonymous, MD (2013 Ford C-MAX Hybrid SE Hybrid)

“Transmission leak had been detected at about 70k miles, from a seal. It got worse over time. Seal got replaced at 99k miles, under extended warranty”

Leonides M., CA (2013 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Blower (fan) motor

“Road noise increases in time. After 20,000 miles I changed tires. A little quieter but there is something else going on. Plan to take it to the dealer. Noise level is driving me crazy to the point the vehicle is no longer fun to drive. Shop says tires are fine. Also, fan motor is making humming noise”

Anonymous, FL (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“Blow but no cool air”

Warren L., CA (2013 Ford C-MAX Hybrid SEL Hybrid)
A/C compressor

“Stopped working then started working again, three different times. Dealer said they couldn't find anything wrong in computer log”

Anonymous, CA (2013 Ford C-MAX Hybrid SE Hybrid)
Heated or cooled seat controls

“The heated seats are too hot even at the lowest setting”

Anonymous, WA (2013 Ford C-MAX Hybrid SE Hybrid)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

“The SYNC system got into a mode that had a number of support system failures - radio, navigation, backup sensors not working. One of these likely caused the battery to drain overnight. Recharging the battery forced the SYNC system to reboot, which seems to have resolved the problem, other than it being an unreliable way to manage a car system”

Mark I., WA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“The car went into safe mode. Computer? or transmission electrical”

Anonymous, NY (2013 Ford C-MAX Hybrid SEL Hybrid)

“Engine failed to start, was able to proceed to Ford Dealer on battery (3 miles). Left car at dealership computer needed to be rebooted”

Shaun C., PA (2013 Ford C-MAX Energi SE Plug-in Hybrid)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Water pump

“Stayed running after the engine was shut off, so it drained the regular battery”

Anonymous, KY (2013 Ford C-MAX Hybrid SEL Hybrid)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

“Car acceleration on its own”

Anonymous, MA (2013 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
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