Ford Escape

"The camera doesn't reliably connect with the MyFord touchscreen. It's hit or miss and at times the picture flashes and goes in and out. Dealership has been unable to correct problem"

"Easily triggered. Go off when pulling though drive through windows to point I have to put in neutral or park. Get "Stuck" sounding with snow ice dirt while car moving"

"The safety sensor system module - blind spot indicator & cross traffic had to be replaced. Cost $1200. Only covered because I had purchased extended warranty"

"Parking sensors will activate without any objects in field. They are set off by rain, ice, and snow. The system has been reset several times"

"The BLIS system signals the presence of other non existing vehicles in extremely cold weather"

"warning light did not come on for low pressure in a tire until it was almost flat"

"distorted picture. Ford fixed under warranty"

"Back up camera lost guidelines"

"The camera would just stop working while backing up, for no reason at all. This happens intermittently and still happens today"

"Backup camera stop working and had picture upside down. Intermittent issue, but dealer says it can't be fixed, only replaced at high cost."

"During a trip mid-summer when temperatures was around 100 degrees, CD player stopped functioning and CD could not be removed"

"Cuts out unexpectedly. Playing a CD and then goes silent. Shutting it off and starting it up sometimes do nothing. Took it in to Ford and they found no wiring issues. (figures). Happens rarely but it DOES happen!"

"no visibility in dark/has to replace entire display unit which Ford called 'the motherboard'"

"after a blue tooth phone conversation -- at hang up the screen would freeze for extended periods of time. Dealership had to update the programming of software to fix"

"navigation locks up at times, and stops reading out the vehicles progress"

"Display freezes up. Very difficult to input GPS map directions"

"stupid computer, could not change stations, and would freeze, they updated to 2014 radio, no problems since"

"System is unresponsive for about 1 minute at times"

"Frequent messages about alleged software update cause temporary loss of audio and climate controls."

"We took the car in for 4 safety recalls, 3 were performed by the dealer we bought the car from and now the screen loses power all the time, goes blank, then goes thru the motion of performing "scheduled performance maintenance" but it continues. It w"

"display goes blank or freezes"

"The SYNC system kept trying to re-boot"

"Screen went blank several times, including while driving. Takes a few minutes to reboot"

"Screen sometimes goes blank when car first starts, then runs a system check when screen comes back on"

"The car has the GPS, radio, climate control, back up camera, Bluetooth all on one screen center console. This one screen would shut down and not come back on you could not use any of the items associated with the screen. car was down for over 5 weeks"

"From time to time the screen goes blank. There often is a message saying it is undergoing maintenance."

"entire Sync system went down with a blank screen, Purchased new in-dash unit, then Ford mechanic found out it was fgulty APIM (computer interface)"

"instrument cluster led screen went bad and could not read"

"System "updates" two or three time a day."

"Problem started 5 months ago. Display screen goes blank, "freezes" then comes back on and some settings need to be redone, including radio stations, fuel mpg info, etc."

"Occasionally, the backup camera did not work but, after a few weeks, it seems to be okay now."

"USB connected to late model Apple iPod Nano. Although sound system turned off at last use of car, it will often come blaring out when the car is started next. In the past, it would not play at all, although that has been repaired by dealer"

"Sometimes, the entire entertainment system (radio, CD, MP3, iPhone Bluetooth) just does not work. The only way to fix this is to turn the car off, get out of the car, lock it and walk away. When you come back to the car, hopefully, the system works again. If not, repeat all the steps above until it does work"

"The 12V battery in this car takes an hour to replace, even if you know what you're doing. You have to remove the entire air intake assembly to get to it. I've done it twice. I wouldn't buy this car again just for that reason."

"Slow to initiate. Did map updates but info still missing. A glitch in going from one list to another via voice command."

"The navigation system often is unable to determine the vehicle's position. It's not a map problem. The nav system simply places the vehicle as much as a mile from its true position. The Ford dealer has not improved the problem."

"Again complex and difficult to use..Instructions require too much "interpretation""

"The system at times does not know where my car is. Also wrong direction"

"Not intuitive. Takes multiple entries to get the directions I want"

"GPS often does not recognize voice commands. Manual entry of addresses is difficult and does not follow a logical sequence"

"we were traveling to Chicago and were in a bad part of Gary Indiana and our system would not work...we had to call dealer and they did a remote download once we finally made it to Chicago...bad system"

"Could not track my location accurately"

"VERY DIFFICULT TO OPERATE AND NO SERVICE SOLUTION AVAILABLE FROM DEALER"

"inaccurate positioning"

"Software froze at 10,000 miles. Took 1 week for dealer to fix and reinstall software. Now, will not keep preferences or previous destinations"

"The navigation system would not accept either touch or voice commands. We had this repaired. Even when the voice system works. It does not work well. It tries to guess to much. It would be much better if you could just say state city street and no"

"Car takes a LOOOOOONG time to acquire a satellite. Not uncommon to have to drive 20 min before the GPS witha red X through it disappears. Other times it has refused to accept a stored destination like HOME giving an error message, it's been to dealer"

"can't find route, does not always take commands"

"Lost GPS link to navigation software and display; GPS module replaced"

"very difficult to use and does not navigate well when it is finally programmed"

"Failed multiple times with non-sensical location, finally replaced interface module after multiple repair visits"

"The GPS would not sync with the actual road"

"Charts the car route over lakes ponds and sometimes streams"

"Inaccuracy of the mapping system in Canadian cities"

"On several occasions, the navigation system crashed (stopped working). Very disconcerting while driving in dense traffic in Washington DC"

"Had some warranty work done in other areas of car. Since then, we have no navigation, all sound actually disappeared one day for hours - then returned. Once recently, without any touching or prompting, the monthly calendar popped up on screen"

"Consistently south of my actual location by about 50M"

"Nav system sometimes takes as long as 20-30 minutes to acquire a satellite signal. It is useless until it does"

"The GPS often deviates from its true position. Therefore, it often cannot give navigation instructors. For example, it may spend all its effort to get me from a side street onto the interstate when it already is on the interstate. My dealer has a technician that calibrates the system, which does no good."

"inaccurate, if this GPS would have been on my boat I would have run aground frequently."

"GPS exhibited slow, none, faulty operation with most recent map (SD Card) installed, but not with older version. Became unusable, but only after it was driven for more than the usual dealer test drive. Great dealer experience in that they took my word for failures, but tried several fixes including part replacements that didn't work. Finally fixed by replacing GPS module. No problem since. Took several visits over two months, but was given loaner car each time."

"Tough to decide which of the problems is most frustrating because many appear to be interrelated. The navigation system, however has been a constant problem virtually since we bought the vehicle and is especially stupid since I can use my Android smartphone to get EXACTLY what I wanted from the Ford Navigation system virtually every time almost instantly. It is unbelievable that a major car company could screw up something so badly that had been so readily accessible fro a hand-held Android device. The voice control system on the vehicle frequently does not recognize what I am looking for yet at the same voice volume, inside the vehicle, at the same speed, on the same highway is easily understood and acted upon by the Samsung smartphone. In addition, the on-board system sometimes shows my location several miles from the road showing on the screen's map. More recently (in the past 2-3 years) when the outside temperature is cool <60 degrees F the screen goes blank and the navigation system (as well as the backup camera and touch controls for radio/climate control, etc.) are unavailable. Also, the cruise control intermittently and for no apparent reason stops working for months at a time, then suddenly starts working again. Initially I brought the vehicle in to several different dealers in several different states and no technician ever came close to resolving anything. At least once a factory rep was consulted to no avail. I was formerly a Ford Motor Company employee (Ford Tractor) and was appalled at the exceedingly poor design and support from the company."

"The quality of the mocrophone while using Hands Free is horrible. The remote party cannot clearly hear anything I say while on hands free."

"Phone will not connect, unless battery is removed from the cell phone for at least 30 seconds"

"On a few occasions, my phone would not sync for operation"

"Phone pairing "fix" was installed. But still needs to be rebooted"

"The Bluetooth does not like the pitch of my voice and therefore it might as well not be there, it's more trouble than it's worth"

"It just seems to work when it wants to work. We have asked and/or updated the system twice and it continues to be intermittent. Very unsafe"

"Sometimes it took awhile to connect or didn't connect. Difficult for the person I called to hear or understand me - voice sounded garbled and like the connection was breaking up"

"Cannot get it to accept my sim number - wants to connect to 911. Not sure if phone problem or sync from transferring phone number over to new phone"

"Sometimes works , sometimes not. Intermittent. Couldn't pair my new phone fir weeks, until finally was able to delete my first phone"

"Phone does not always sync"

"After several Ford upgrades the need to reset all phone functions address book - redial feature - etc"

"I have reset it often"

"only problem that I have had is my cell phone does not always work, solution was to have dealer update the system"

"Until the car was recalled in 2014, it kicked off the Bluetooth pairing often. When it did it was VERY difficult to get it back synced, phone with car. After the recall I have had no trouble"

"drops phone and have to reconnect periodically"

"Very difficult to set up a cell phone with the bluetooth. A PIN is flashed on the screen and you are required to write it down in case you change to a new cell phone. I was not able to write down the PIN number and cannot use my new cell phone with"

"Incoming calls can not be heard by caller"

"caused by a chip failure in the sync system"

"The radio works intermittently."

"Again, it works when it wants. I love the technology, but it should have all the bugs worked out before releasing it in the vehicle"

"The radio would turn on, but wouldn't receive a connection and wouldn't play (Sirius radio)"

"Occasionally the radio will just stop working.....but will come back on after 3-6 engine shutdowns/restarts"

"Frequently when I turn off the engine, the radio does not turn off. I have returned to the car several minutes (10-15) later to find the radio still on. Although it doesn't happen every time, I've now begun turning off the radio before the engine"

"Radio sound does not always work. Radio occasionally turns off"

"Radio cuts out unexpectedly. So does the CD player. Even with shutting it off and starting it up again, sometimes does not solve the problem. Ford found no issues(figures). Happens rarely, but shouldn't happen at all as far as I am concerned"

"it will not work"

"Would just not turn on"

"Radio will blank out at times, with just the time showing. Radio/CD/Aux won't work for a random period. Normally it will come back on after a short drive and the car is restarted. Ford replaced radio, but it has continued to happen randomly, not enough to be a serious issue though (for some reason it happens more on Sunday AM, so I miss the church music. I can live with that...lol)"

"Second time in one year the satellite/am/fm tuner died. Was a warped wire. $300 repair"

"Difficult to change stations,especially AM-FM. Can be 2-3 step process. Long reach makes it dangerous hole driving"

"Radio volume control on dash doesn't work, while steering wheel volume still does. Last 2 times I've been to dealer, they didn't have anyone who could fix it."

"The system is garbage. Out of date and not supported anymore."

"recall/update done by dealer caused the SYNC system to fail, except the radio. Took two return trips to get fixed, except the backup camera still out."

"Sadly, they are frequently difficult to implement, and sometimes must be completed by the dealership."

"Had nothing but problems with the SYC. system since we got the vehicle. Microsoft gave up trying to fix the problems, so we paid for nothing!"

"This navigation system is useless. I have gone to using my phone for this service. It also malfunctions when accepting voice commands for the communication module (making phone calls)"

"system does not always work...i have to repeat myself and even then I will get a list of names to choose from...they don't even rhyme. since most of my calls are to same people one would figure it would realize a short list"

"When you ask it a command it goes to something else 75% of the time. You ask to call someone and it changes radio station. Climate Settings and it calls someone. I was told the cabin noise was too loud. They have replaced components twice and it is"

"VERY LOUD CLEAR VOICE REQUIRED AND NO MANUAL DATA ENTRY ALTERNATIVE AVAILABLE THAT IS USER FRIENDLY"

"Numerous times the voice command operation did not recognize the voice commands asked of it. Brought into dealer for repair several times, never fixed to my satisfaction"

"computer doesn't always understand my voice , thus giving different location or number that I have voiced"

"voice commands not always understood especially using GPS"

"Very difficult to understand, continually repeating meaningless questions"

"would not understand commands. have to repeat several times"

"Almost impossible to get commands to be understood"

"Voice recognition on SYNC only works on about 10% of the contacts from my phone"

"blue tooth calling out...phone will ring once and disconnect. Navigation commands don't always find destination"

"Sometimes the voice command button is just completely dead and won't work (along with none of the other options). I can only listen to the radio. Then you restart the vehicle again and it works fine"

"I noticed something hanging down near wear the catalectic converter is located. Took it to Muffler Man. He put it on a lift and showed me numerous places where to fasteners came loose. He refastened himself for no charge"

"Heat shield became loose and was visible hanging below the car."

"sensors would go off in winter for reasons unknown"

"The passenger airbag warning saying it is off light is illumianted and won't go off."

"trying to switch the stations the screen would freeze momentarily"

"Sometimes GPS "locks up" and refuses to recognize a legitimate address. ie If I want Southbridge St., it decides that I wanted South St and it is very difficult to change it. Sometimes I have to go to my phone to get to an address because I can't g"

"MFT is a kluge. Voice recognition doesn't work half the time (doesn't recognize the words). Several times the radio comes on but there is no sound. I have to turn off the engine (ie, recycle the computer) to reset it. Last week the radio would not tu"

"very difficult to manage..too complex. Instructions too complex and assumes I have used this before"

"Bizarre behavior, radio controls stop working until you leave the car sit for a few hours. The dealer updated the software, still happens just not as often"

"blue screens, freezes up, stops working, happened 10 times in the last 28 months"

"What a piece of JUNK !"

"Hear an electronic pop; screen goes blank. Sometimes warnings, then recovers"

"Has had to be reprogrammed at least 3 times this year. Also have had issues with trunk release and had to be reprogrammed"

"The screen is poorly visible/obscured with finter prints despite appropriate cleaning. The weather maps are very poorly designed. Can't get detailed enough for bad weather & bad weather prevents reception which is when you need it"

"Very flaky. System voice volume has a mind of its own. Won't stay at the same volume"

"System sometimes jumps to SYNC screen spontaneously"

"Recalls here also"

"This has to be the worst thing on the vehicle. It is paired with an Iphone 4 but will not work via voice activation, doesn't understand your voice no matter if you talk directly into the microphone or not. Took back to the dealer for a software upgra"

"after receiving phone call, cannot hang up from the call when finished conversation"

"Too much confusion with the controls. When test driving SYNC operation to only be available after purchase. After purchase you're mostly on-your-own. During the first year of ownership PAIRING of my phone WAS A BIG PROBLEM. FORD extended my guarante"

"Had to go in more than once to get an update to system. Did not work as advertised, doing better now"

"Very difficult to use Ford sync voice command"

"Entire system went out had to be replaced"

"Had to be reset, reviews cited some issues with that set of electronics. Quickly fixed however"

"When it is working it's fine but takes too long to begin giving directions -often 20 min or more. Never less than 10 min"

"terrible system, know that it was overhauled in 2014"

"Volume control knob occasionally freezes up and will not work until I turn of and restart the car"

"Ongoing reliability issues"

"Multiple Ford recall notices"

"after having a Garmin GPS on my express cruiser for over 20 years, this system is not user friendly or accurate. Many Sirius items in the '13 Escape brochure are not available in CA. SYNC is terribly complicated even the new A5 release is no be"

"System is difficult to navigate & virtually impossible to get robot to understand voice commands"

"Just had to be reset, Ford directed us through it"

"My Sync system keeps staying on long after the engine is shut off"

"Random screen freezes or blanks. Sometimes I lose control of the radio for no particular reason. Re-boot sometimes helps"

"Does or recognize voice commands"

"The sync system, radio and phone system seem to jump back and forth, unreliable computer system that made use difficult"

"Screen displayed incorrect time and locked up"

"SYNC is constantly rebooting itself....sometimes 5 to 10 times in less than 60 minutes. Some days it doesn't reboot at all. But SYNC is a constant annoyance. Also, when I have my IPhone plugged in to charge, it automatically starts playing songs f"

"Problems with downloading contacts from phone to car. Software update eventually fixed the issue"

"Bluetooth and navigation"

"No longer gives verbal directions"

"unreliable and inconsistent operation of all functions"

"Software is not use friendly. Voice recognition software works part of the time and part of the time cannot recognize commands"

"Very complicated. Poor instruction manual"

"Frequently the SYNC system will not recognize the iPod saying "no USB device found". Then I unplug it and it says "USB device removed." Really? Sometimes the voice activated system just doesn't work. Nothing happens"

"We had frequent pairing problems with both cell phones. Eventually the entire system froze and had to be re-programmed which took two days"

"Recurring, unresolved problems with SYNC include periodic lack of verbal cues for GPS, more recent phone pairing issues, and occasionally no sound for radio"

"The car has the GPS, radio, climate control, back up camera, Bluetooth all on one screen center console. This one screen would shut down and not come back on you could not use any of the items associated with the screen. car was down for over 5 weeks"

"Major software issues with SYNC and My Ford Touch causing stalling and malfunction of all electronic systems. After complaints and weeks at dealer for repairs Ford gave extended warranties on electronic systems"

"Airbag light came on intermittently, then permanently. Error code is electrical circuit issue, but not pinpointed."

"loose cap by dealer caused loss"

"this problem was tied to the coolant pump problem and was fixed in that repair"

"Fluid loss of 2 inches every1500 miles. Had it in to the dealership over approximately 12 months off and on. They replaced the water pumped, ending continued to leak. Finally checked the head/head gasket, and replaced the turbo. (turbo leak ?)"

"For about 3 years, the low antifreeze light will come on and off. If I check, the antifreeze is low. The dealership can't find any leaks, but I have to add antifreeze about every 4 months. In previous years, I've had troubles with the engine and hoses, and had to pay a lot for repairs when I had relatively low mileage."

"This vehicle has had at least 11 recalls associated with it. One recall is for the coolant leak encountered. This issue has been fixed for the third time now. Unfortunately this last time the dealer and Ford blamed it on bad hoses and refused to fix an obvious faulty system under the extended warranty."

"There was a gasket leak where the turbocharge mounts to the engine block"

"Water pump failed at ten thousand miles. Again, dealership denies problems. This also was part of the class action law suit"

"Had to be repaired twice for two different "spider" radiator hoses which were leaking. Very poor design!"

"Have taken the car into Ford dealerships to fix overheating problem while under warranty and extended warranty on four different times. One time had to have it towed when the care went into a fail safe mode after overheating. Ford has never been able to fix problem. I have told them specifically the conditions under which it over heats. They claim their tech must replicate the over heating condition but refused to put it under the conditions under which it overheats (it was too far to take the vehicle for a longer up hill drive). Was going to have a Ford Company tech come out and look at it. That was two years ago and have never heard anything. Now considering having it declared a lemon under Calif. Lemon Law."

"Coolant leaks have caused the car to shut down and not travel faster than 20 mph at least twice in the time we've owned the car. It was a known issue that had a recall on it. This has happened on roads with posted speed limits of 60 mph and has caused a major safety concern. Ford has not been a good partner, with the second instance claiming to be a hose issue, most likely due to the tech not fixing the recall correctly. This vehicle has had at least 5 recalls on it. Will not buy one again."

"The water pump went out gradually and the block with head was replaced"

"Two recalls related to overheating"

"OVERHEATED AND IF I DIDNT NOTICE THAT FAST I WOULD HAVE WREAKED ENGINE"

"There were numerous recalls on the 1.6L engine. This car had them all"

"Overheats on highway when traveling 65mps on an incline"

"We had a 1.6 engine-the pressure relief valve failed and the engine oil rose, spread over the engine, caught fire and totally burned the car up. Total Loss, after three recalls for engine fire!!!!"

"engine recall for engine over heat, possible fire hazard"

"Overheated at the same spot when climbing a hill three times at the same gas station three time after fill up. Ford could replicate the problem driving in on flat land and there fore refused to fix the vehicle when it was still under warranty. Over headed on other occasions as well."

"The car has overheated on a few occasions. The computer will slow and shut the car down as a safety precaution. The dealership said it was the water pump and replaced it under the warranty the first time. It happened again when out of warranty and they wanted me to pay for the repair. I look at myself and there was no indication that the water pump was bad, so I did not replace it. I believe the issue is the computer in the car restricting or stopping coolant flow."

"Engine overheated for the third time; twice after the recall fix was put on. Virtually every component of the cooling system (other than engine block) has been replaced and engine still overheats"

"Car was "fixed" via a recall. 2 years later having overheating issues but the car was NOT overheating. Dealership couldn't identify or fix the problem. Car is sitting at another repair shop at the moment unable to be driven since the computer is shutting it down to avoid damage to the engine from the phantom overheating problem"

"replaced due to leak"

"It wasn't the thermostat but the coolant bypass valve had to be replaced"

"Had to take the car in 4 times to get it fixed correctly"

"Noticed coolant leak. Repaired by dealership under warranty. Rental car replacement provided"

"water pump and gasket was replaced under warranty"

"I had to have it replaced"

"found leak during years inspection"

"have had to replace the water pump, the cooling module. Took 7 days to get the parts and the tools to fix them on 2 occasions"

"received notice from Ford about possible heating problem. checked engine,noticed coolant level down.Took car to dealer,replaced coolant pump and engine dipstick,all under warranty. have had no problems since"

"Leaking fluid"

"Water pump was replaced under warranty"

"Internal water pump begin to fail, but I drove it to the dealership before it failed. The car was ready the next day."