Honda Pilot Change Vehicle

"While playing back music and using Waze on Apple Carplay the entire Infotainment System stopped working. There was no playback - not even FM radio - the system would not shut down when the car was stopped. There is no mechanism to reboot the system without pulling the fuse in the fuse box under the hood. POOR IMPLEMENTATION. It is a computer running an OS, it will eventually crash, there should be a way of rebooting."

"This is a well known problem by a Honda for several models that they have kept quiet. I filed a complaint with the FTC for false advertising based on the representation of seamless hands free interaction with Apple Car Play/Bluetooth. It stopped working properly 3 weeks after my purchase and they still have not fixed or replaced it 7 months later. It is a SAFETY ISSUE and Honda should be exposed for this inferior product."

"Every several weeks when playing mp3s from thumb drive, infotainment system locks up, mp3s quit playing, and I can't switch to any other application. Must stop car, turn off and restart to be able to use infotainment system again. Dealer has no solution."

"The infotainment system randomly makes a popping sound and after that becomes unresponsive. Sometimes the entire display (spedo) goes blank as well. Typically this lasts for a few seconds and then they come back on but aren't responsive. After this happens the only way to turn off the head unit display is to either disconnect the battery, pull the fuse, or (I learned recently) to attach a keyboard to the car and press "Alt + Ctl + Del" which resets the system. This happens at least once a month minimum. The vehicle has been in for service for the issue and after looking at it the issue went away for a month and a half and then started up again. I believe there is a class action against Honda for this issue."

"Intermittent problem of infotainment screen displays: “audio connection lost”. No sound from any input. Seems to resolve after shutting off car and waiting a few minutes"

"Started a week after purchase. Entire infotainment display went dark, including dash. Speakers making popping noise. Literally, problem was not resolved by Honda until March 2020 (begin October 2019)."

"The problem began in late July on 2019. It began as crackling coming from the speakers that would occur intermittently but steadily got worse as time went on. Eventually it got to the point where both the radio and the digital speedometer/driver gages went completely out. It was at the dealer on and off for approximately 6 weeks. They eventually worked with Honda engineers to re-do the pinouts on the infotainment system and gave it back to us. Within a week of having it back the infotainment system had another issue where it would not turn off even though the car was turned off and the doors opened. It believed that the car was still in motion. The dealer reset it by dis/re-connecting the battery. I have opened a case with Honda but was just told they are aware of the issue and engineers are working on a fix but they have no estimated time to repair it. Since I have no confidence in the reliability of the vehicle I became the primary driver and my wife now drives my other vehicle."

"This issue is tied to the other one I reported."

"The problem has occurred twice. The screen has gone blank and I have been unable to use the entertainment center (music etc) and the rear camera while reversing."

"The speedometer and display screens both went out. The gauges came back on but the screen did not come on, checked fuses couldn't find any issues. Next morning went out to take it to the dealer and it worked fine and has since, 10 days now., Get home in ten more days and will take it to local dealer."

"The car has no cd or tape player, it uses a thumb drive. It plays songs alphabetically not in album order. Evenif you number the songs. No explanation or tips for how to fix this. Try listening to Goodbye Yellow Brick Road in alphabetical order!"

"Radio/navigation system totally failed with 650 miles on vehicle. No backup camera, no audio, and nav screen remained on even when vehicle turned off. Had to take to dealer as battery would have gone dead if I kept it in my garage over night. Service staff at dealer had no idea what had caused the problem. Car kept over night. Dealer called next day and said Honda was aware of a software issue that needed to be updated and instructed dealer to do a hard reboot of the computer which fixed the issue. Advised that I should be getting an email when the radio manufacturer had the software update available which should resolve the problem. Begs the question as to why Honda 'knew' about the software problem but had not advised the dealership service staff at the dealership I bought the car from!"

"Related to previous problem - Honda thought replacement of entire computer unit would fix the problem. It didn't."

"Entertainment system would stop working"

"About 500 miles in, recurring freezing and black screen. They had to replace the indash a/v unit under warranty."

"Infotainment system stopped working, was replaced under warranty"

"I have told you about the problem I had with only a bit over 600 miles. Radio showed volume off and nothing I could do would resolve that problem so no music, etc. was able to be heard. Backup camera no longer worked. Navigation panel would not turn off. I would consider this a major problem as the service department had NO idea what the problem was until they touched bases with Honda."

"Paired two phones to the system and worked well. Then not long after one or the other would have been removed from the system."

"The tuner unit quit working, and it was replaced."

"Radio sound goes in and out with a loud brief ticking sound"

"I have issue with the audio and black screen on the rear entertainment system, and actually if the central audio volume is high it shut off and needs to let it cool down before it resume"

"Tried to install updates as offered by Honda but either the system is unable to accept them or the process is way too complicated for an individual to complete. Very frustrating."

"There is a problem with the screen going blank and freezing up. The did a software update to the entertainment system, and I have not had a problem since."

"Air conditioner did not work when I purchased the vehicle brand new. Turned out that the condenser had to be replaced. Freon had completely leaked out."

"Seems that the good folks at Honda forgot to add coolant before it left the factory. Didn't find this out until the weather warmed up and the A/C didn't work, several months after buying the car."

"At about 8000-10000 miles the weather became warm enough to require A/C and it did not blow cold air when needed. Dealer found it low on refrigerant."

"Condenser had to be replaced within 2 weeks of owning the vehicle."

"We heard a definite squeaky whistle whenever the heater was on. The first time it was in to be checked, they replaced a part but this did not fix it. The second time in they were able to identify the problem as hose or connectors that weren't sealed correctly, causing the air to whistle whenever the heating system ran. They were able to properly seal the connections and the squeaky whistle went away."

"Rear captain's chair squeaks loudly. Honda tried twice to fix the issue and then had to completely replace the seat."

"When riding in the 2nd Seat, there seems to be quite a lot of engine and road noise that is not detectable in the front seat."