The Cherokee finally gives Jeep a small SUV for those who want the brand's trail cred but don't want to pay Grand Cherokee prices. And while it does offer a lot of workhorse capability for this class, it fails to get a lot of the day-to-day basics right. The list of flaws is long. Performance and fuel economy from the four-cylinder engine is pathetic.
Alerts
There are 4 recalls on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"Has all the power I need for acceleration, cruise control holds the speed very well, even of steep hills, handles very well in curves, really a nice driving experience. The eight speed transmission is very smooth."

Anonymous, WA (2017 Jeep Cherokee)

"Very rough shifts in low gears as well as laggy acceleration despite being a v6"

Anonymous, VA (2017 Jeep Cherokee)

"I have been very satisfied with how my Cherokee drives. The ride is very smooth and shifting is not noticeable. I have not test driven the V-6 however and I’m curious what difference it would make."

Marcy S., NY (2017 Jeep Cherokee)

"V8 Hemi has excellent acceleration. Option to select sport suspension and steering is great for increasing handling options."

Anonymous, PA (2017 Jeep Cherokee)

"Thrashy, gutless 4 cylinder engine. Poor response from transmission."

Irene M., PA (2017 Jeep Cherokee)

"Handles well, a little less tight than my Chevy Cruz, but still pretty good"

Anonymous, MI (2017 Jeep Cherokee)

"Firm steering, lane avoidance system, adequate power, cruise control system, quite, smooth ride."

Anonymous, MN (2017 Jeep Cherokee)

"This drives like a sports car and goes like a Jeep over terrain. Hard to believe the ride and handling with a vehicle there s capable"

Walter R., MO (2017 Jeep Cherokee)

"Acceleration hesitation comes & goes and is not smooth. Sometimes steering seems to not be responsive, but other times it is. Very erratic."

Anonymous, NM (2017 Jeep Cherokee)

"This Cherokee has a 9 speed transmission with a hill descent control. If the vehicle is driven in the drive gearing with the computer controlling the shifts, the rpm usually runs about 1,000 rpm, which under hilly country is low for the power that the 3.2 engine produces. In order to negotiate hills or pass another vehicle, there is a lag time in shifting which can cause safety issues on mountain roads. Gearing is too high for the engine. I have never been able to get the transmission into gear 9 even on long, down hill mountain roads. No reason to have all the gears, I always override the computer and do the shifting myself to keep the rpm's within a higher area, say 2 to 3 thousand rpm where the power band of the engine begins to produce the power needed to drive the mountain roads of Idaho. Descent on steep mountain roads depends mostly on the brakes with little engine hold back. On 8 and 10 mile descents, brakes heat up and could fail. The descent control cannot be used on the open highway since it is designed to function on off-road driving where speeds are run in the low range of the transfer case and can cause very erratic speeds and jerking if the throttle is not carefully applied, which is impossible on rough roads."

Anonymous, ID (2017 Jeep Cherokee)

"4 cylinder engine provides less power than I like. My fault, should have purchased a larger engine."

Anonymous, IL (2017 Jeep Cherokee)

"Great acceleration for a 4 cylinder."

Andrew K., FL (2017 Jeep Cherokee)

"Acceleration in stop and go traffic and ascending hills is slow and poor. However, when you place transmission in manual shift mode all issues disappear."

Anonymous, CA (2017 Jeep Cherokee)

"To be a 6 cylinder SUV, the acceleration is terrible, especially on any kind of hilly roads, even small inclines"

Sylvia S., IL (2017 Jeep Cherokee)

"The Jeep Cherokee is very responsive in acceleration and steering. It is the most stable feeling SUV we driving and we've owned or driven most of them."

Douglas B., SD (2017 Jeep Cherokee)

"Handles well for an SUV. Does not lean in corners and handles sharp bumps with ease. Acceleration with the V6 is adequate for every situation I have encountered so far. Goes through snow like no vihicle I have ever owned. Surprisingly capable off road."

Martin D., AB (2017 Jeep Cherokee)

"Drives very well. Some occassional hesitation in transmission shifting."

Anonymous, NY (2017 Jeep Cherokee)

"Excellent power and performance with 9 speed transmition. Good passing power. Pull a light (3000gwt) trailer with no problem. Default two weel front wheel drive is great in Colorado mountains. Three different all-wheel drives all work great in unique situations - move to AWD automatically or select snow, sand/mud"

Roger P., CO (2017 Jeep Cherokee)

"Active drive II works very well."

Anonymous, CO (2017 Jeep Cherokee)

"I absolutely love the adaptive cruise control. It works perfectly and makes highway driving a joy. My only minor complaint is that sometimes you can't accelerate quickly immediately from a sudden stop. It seems to need a second or two to drop down to first gear."

Dave G., ON (2017 Jeep Cherokee)

"Very good acceleration with the V-6 engine.The ride has a nice tight feel."

Loring L., ID (2017 Jeep Cherokee)

"Drives well, corners well"

Anonymous, NM (2017 Jeep Cherokee)

"love the vehicle, excellent driving and handling both on and off road. Performs well on snow, ice, wet and dry roads"

Anonymous, IL (2017 Jeep Cherokee)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

"Very comfortable seat and smoothly ride."

Anonymous, SC (2017 Jeep Cherokee)

"Too much interior noise"

Anonymous, WY (2017 Jeep Cherokee)

"Road noise in really bad"

Robert M., PA (2017 Jeep Cherokee)

"Very comfotable. Seats are very supportive."

Anonymous, NY (2017 Jeep Cherokee)

"Very nice comfortable ride."

Anonymous, CO (2017 Jeep Cherokee)

"Noise was in front and rear wheel wells. Fixed at dealership under warranty."

Steve L., PA (2017 Jeep Cherokee)

"Very comfortable ride"

Patricia B., CA (2017 Jeep Cherokee)

"Very quiet, smooth ride."

Anonymous, PA (2017 Jeep Cherokee)

"Noisy ride"

Anonymous, FL (2017 Jeep Cherokee)

"The seats are very comfortable and maneuverable. I have taken multiple long rides of 6-8 hours each way and felt much more comfortable than with my previous car."

Anonymous, MD (2017 Jeep Cherokee)

"Seats heat up. Driver seat had lumbar support. Recline and are comfortable on long trips."

Anonymous, OH (2017 Jeep Cherokee)

"Very quiet with comfortable seating."

Anonymous, NC (2017 Jeep Cherokee)

"Seats are very comfortable, little noise when driving, even with the sunroof open, smooth ride, considering all the 4 wheel drive capabilities."

Anonymous, WA (2017 Jeep Cherokee)

"clunky and very noisy going over cracks in roadway"

Anonymous, AZ (2017 Jeep Cherokee)

"We tried Escape,Rogue,Rav-4,CRV, and the Jeep Cherokee with the Overland package had the best seats, was the quietest, handled the best on the road when windy, and superior 4-wheel drive. The Overland package puts the Cherokee in a class by itself."

Kenneth W., OK (2017 Jeep Cherokee)

"The seats are comfortable for long drives and one feels very secure."

Steven G., MI (2017 Jeep Cherokee)

"Most comfortable interior of the four previously owned SUV's. Road trip to Canadian Rockies and no "tired butt or stiff legs". No wind noice even with auxilliary roof rack. Ride is stable but comfortable even with off road 4x4 capability"

Roger P., CO (2017 Jeep Cherokee)

"These are the first seats I have ever sat in that I didn’t need back support"

Walter R., MO (2017 Jeep Cherokee)

"Seats are very uncomfortable, hard sides make long rides painful., Also, entering and leaving vehicle difficult, no easy way to exit vehicle. Cannot adjust seat to a comfortable position, always seems to need the bottom of the seat to have softer sides."

Anonymous, ID (2017 Jeep Cherokee)

"The seats are well designed to give maximum comfort. Excellent ride quality from the air shock system. Noise from outside air could be controlled a little better."

Clinton B., NY (2017 Jeep Cherokee)

"road noise is terrible. Seats are comfortable. The ride is satisfactory."

Alan A., NY (2017 Jeep Cherokee)

"the only negative i have is road noise, could be less"

Mark D., NY (2017 Jeep Cherokee)

"Seats are great and extremely comfortable. Ride is rough and suspension is jerky Due to suspension, the noise generated by the jerky ride is sometimes very loud."

Anonymous, CA (2017 Jeep Cherokee)

"Exceptionally comfortable seats which are heated AND ventilated. Lumbar support. Very low noise in car. Ride is just right not harsh."

Ronald R., AZ (2017 Jeep Cherokee)

"love the adjustability of the seats"

Kathy G., NC (2017 Jeep Cherokee)

"The seats and noise level are great on an extended trip."

Anonymous, CO (2017 Jeep Cherokee)

"A nice, quiet ride."

Loring L., ID (2017 Jeep Cherokee)

"Quit. Comfortable. Good ride. Nice leather seats"

David B., CA (2017 Jeep Cherokee)

"The perforated leather seats are AMAZING and feel so good and comfortable."

Paul L., ON (2017 Jeep Cherokee)

"All seats need lot more padding. Hard to get in and out of both passenger seats. Could use a little more legroom"

Anonymous, NM (2017 Jeep Cherokee)

"Seats are comfortable. Cabin is somewhat noisy."

Anonymous, WY (2017 Jeep Cherokee)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

"My wife and I are very satisfied with our Jeep Cherokee but I attribute a lot of the value to the dealer in Milbank, SD. We saved several thousands dollars compared to several other dealers we talked to including two Costco arranged dealers. We would not have purchased this vehicle if we had to go through the Fargo, ND dealer, even it had been cheaper as they lied to us in every conversation. The vehicle is quite comfortable, nimble, surefooted and fun to drive. I would recommend this vehicle to friends and family. I is more spacious than the Ford Escape we replaced."

Douglas B., SD (2017 Jeep Cherokee)

"Great value."

Andrew K., FL (2017 Jeep Cherokee)

"overpriced"

Anonymous, WY (2017 Jeep Cherokee)

"Dlr and Chrysler could not find problem to eliminate engine and stop/go icons after having vehicle for 4 mo. 800plus mi. Took to independent who identified and corrected in 2 days."

Barbara G., OR (2017 Jeep Cherokee)

"Exceptional value compared to other vehicles equipped the same way. The Overland model has every bell and whistle but no sun roof which is exactly what I wanted."

Ronald R., AZ (2017 Jeep Cherokee)

"Excellent trade in and final price with all the options."

Anonymous, SC (2017 Jeep Cherokee)

"I have driven Mercedes for the last 20 years. I have always bought used ones and have received great service. This is the first new vehicle I have purchased. With the rebates I was able to purchase this vehicle new for what I could have purchased a used vehicle that would have suited me."

Kenneth W., OK (2017 Jeep Cherokee)

"Relatively good fuel economy. Excellent in the snow and driving on rough or gravel roads. Very comfortable to drive for long distances. Interior is very nice and I felt I received a good number of options for the price I paid. Has been reliable so far."

Martin D., AB (2017 Jeep Cherokee)

"Satellite cuts out all the time in locations other vehicles do no. Changed system & it got worse. Dealer says there is nothing they can do. Battery died with no warning. Sun/moon roof was supposed to be able to vent, but has to open all the way to vent - exposing the entire interior to the elements (not a vent). Hesitation in the acceleration that comes & goes. Can control some things with buttons & some things you must go several layers into the control system to operate - not a good system, very glitchy."

Anonymous, NM (2017 Jeep Cherokee)

"Got dicent care for the money"

Robert M., PA (2017 Jeep Cherokee)

"The value versus what the truck provides is not bad. You get what you pay for and this truck is priced in the middle of the market for trucks this size and class and the vehicles gives you just that, middle of the road everything from materials to the look of the vehicle."

Eric K., NV (2017 Jeep Cherokee)

"great car for the price. the Trailhawk can go anywhere"

Anonymous, AZ (2017 Jeep Cherokee)

"Got a fully loaded Jeep during their 15% off MSRP event. Got a crazy deal. Love it."

Paul L., ON (2017 Jeep Cherokee)

Would you buy this car again?

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Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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