Product Reviews

Welcome to Consumer Reports.

We’re so glad to have you as a member. You now have access to benefits that can help you choose right, be safe and stay informed.
The Kia Sorento is a "tweener," playing in the space between small crossovers such as the Honda CR-V and midsized vehicles like the Toyota Highlander. Splitting segments like that allows the Sorento to be city friendly while offering accommodations, storage, and features akin to larger vehicles. For some shoppers, this Goldilocks package lands in the sweet spot.
Alerts
There are 6 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2016 Kia Sorento has been recalled 6 times by NHTSA. View Recalls
Research Years *Redesign year
Worse Better
00
01
02
03*
04
05
06
07
08
09
10
11*
12
13
14
15
16*
17
18
Overall Reliability Verdict
NA
NA
NA
NA
NA
NA
NA
Potential Trouble Spots
Engine Major
NA
NA
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 500,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2018 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Kia Sorento owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

“When entering navigation directions, the display would freeze while looking up the address. Kia replaced the radio and did a software update. Problems resolved”

James L., CA (2016 Kia Sorento SXL 3.3-L V6)

“I installed an update to the navigation system & the whole system locked up”

Anonymous, NV (2016 Kia Sorento SXL 3.3-L V6)
Display screen goes blank

“I had one incident that the display was black, but the radio was playing. Software update and new radio fixed issues”

James L., CA (2016 Kia Sorento SXL 3.3-L V6)
Backup or other camera/sensors

“Within the first month, the backup camera failed, producing a blue screen. The camera was replaced under warranty, although the replacement camera shows more distortion than the factory original”

J W., VA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Display screen difficult to see

“In bright light it is very difficult to see backup camera display”

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)

“Playing my music on my phone doesn't work on UVO3 system”

Anonymous, CA (2016 Kia Sorento LX 3.3-L V6)

“UPON TAKING DELIVERY OF THE VEHICLE THE RADIO QUIT WORKING WHEN WE RETURNED HOME FROM THE DEALERSHIP”

Richard C., MA (2016 Kia Sorento SX 3.3-L V6)

“Sometimes it won't turn on - intermittent”

Thomas V., PA (2016 Kia Sorento SX 3.3-L V6)

“It intermittently quits and restarts whenever it feels like it. We had the radio/navigation system replaced a year ago, but it didn't solve the problem”

George R., UT (2016 Kia Sorento SXL 3.3-L V6)

“Push button on wheel to use phone does not work”

Anonymous, PA (2016 Kia Sorento EX 3.3-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

“Sun roof inoperative”

G D., TX (2016 Kia Sorento SXL 3.3-L V6)
Cruise control

“Cruise control also quits intermittently. The car must be turned off to get it to come back on (very inconvenient for highway driving)”

George R., UT (2016 Kia Sorento SXL 3.3-L V6)
Exterior lights (other than headlights)

“Purchased tow package with car. Trailer light connection did not work. Had it repaired under warranty”

Michael D., OR (2016 Kia Sorento SX 3.3-L V6)
Heated or cooled seats

“Heater in the driver seat worked intermittently then stopped at all. still repairing it”

Anonymous, AZ (2016 Kia Sorento EX 3.3-L V6)

“Rear seat heater have not worked since purchase”

Anonymous, WI (2016 Kia Sorento SXL 3.3-L V6)
Horn

“It just quit working”

Anonymous, CA (2016 Kia Sorento Unsure 2.4-L 4 Cyl)
Interior lights

“A wiring defect was causing a fault, which was continually blowing fuses and causing the interior lights to fail”

Anonymous, CA (2016 Kia Sorento SX 3.3-L V6)
Keyless entry

“Lock/latch on rear hatch failed. could only be opened using emergency release. Dealer replaced lock unit”

Joseph D., CT (2016 Kia Sorento LX 3.3-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

“A faulty valve near the compressor was causing a gradual loss of pressure in the AC system. The valve was promptly replaced and the system was recharged by the dealer”

Robert B., ON (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

“IT WAS A LOOSE CONNECTION ON TUBING EXITING THE COMPRESSOR. THE DEALER CORRECTED IT AND TOPPED UP THE CHARGE OF REFRIGERANT, NO FURTHER PROBLEM”

R B., ON (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

“A/C was not cooling properly. Compressor was replaced and is now working satisfactorily”

Don W., TX (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Automatic climate control

“Temperature control is badly calibrated and erratic”

James L., CA (2016 Kia Sorento LX 2.0-L 4 Cyl turbo)
Blower (fan) motor

“Blower fan hums at times”

Anonymous, FL (2016 Kia Sorento Unsure 3.3-L V6)
Evaporator

“leaked and had to be replaced”

Stephen C., SC (2016 Kia Sorento SXL 3.3-L V6)

“evaporator froze up no cool air would blow especially on long drives in summer”

Anonymous, TX (2016 Kia Sorento LX 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

“Weather stripping on drivers side door has become worn to the point of leaking three times in 23000 miles. The Manufacturer states it is my fault for rubbing against it when I enter/exit the vehicle. I have never had this problem with any other vehicle I have owned. Many of the trips I take are over 100 miles and almost all are over 10 miles due to the fact I live in an urban area (10 miles to the store)”

Michael M., ME (2016 Kia Sorento SXL 3.3-L V6)

“The weather stripping on the driver rear door rattles all the time at low speeds”

Chris X., CA (2016 Kia Sorento SXL 3.3-L V6)

“In winter, wIndshield fogs up badly inside the car, even dripping onto the floor. Need to wipe down entire front windshield. Dealer says "it's normal." It isn't”

Linda B., CA (2016 Kia Sorento LX Unsure)
Squeaks or rattles

“It's in the headliner”

Anonymous, NY (2016 Kia Sorento SX 3.3-L V6)

“Same as the issue with the weather stripping. It rattles at low speeds”

Chris X., CA (2016 Kia Sorento SXL 3.3-L V6)

“Metal on metal scritching sound when making left turns”

Linda B., CA (2016 Kia Sorento LX Unsure)
Wind noise

“Wind noise occurs at highway speeds. Driving around town at city speed limits, there is no noise”

Anonymous, AR (2016 Kia Sorento EX 3.3-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

“Exterior door handle pieces started falling apart. Kia fixed the door handle under warranty”

Jonathan F., ON (2016 Kia Sorento EX 3.3-L V6)
Sunroof

“Sunroof do not slide freely. Have been adjusted last year after it was stuck open but was still looking working hard to close and after winter this spring it's significantly harder to slide back. Will have to address the issue to de dealer in next maintenance appointment”

Mathieu L., QC (2016 Kia Sorento EX 3.3-L V6)
Tailgate, hatch or trunk

“Rattle and loose”

Anonymous, IL (2016 Kia Sorento L 2.4-L 4 Cyl)
Windows

“Replaced windshield due to rock chip causing a crack”

Anonymous, WA (2016 Kia Sorento SX 3.3-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“no”

Anonymous, MN (2016 Kia Sorento Unsure 2.4-L 4 Cyl)

“Engine like came on, Took to dealer and they replaced something in the computer, 3 ours to fix issue”

Mark P., FL (2016 Kia Sorento SX 3.3-L V6)

“car suddenly would not go more than 10 mph had to drive in break down lane to get home”

Anonymous, MA (2016 Kia Sorento Unsure 2.4-L 4 Cyl)
Oil leaks

“Oil filter is a cartridge type. It has to be seated perfectly or oil leaks. The leak is minimal but it seems only the deal knows how to install it correctly, they are also very aware of the problem when calling them. They claim you must use OEM kit only”

David C., PA (2016 Kia Sorento EX 3.3-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

“Transmission shifts very hard when first starting to move - especially if vehicle has been sitting for some time”

Anonymous, SK (2016 Kia Sorento SXL 3.3-L V6)

“Explained as part of the transmission replacement”

Anonymous, VA (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

“Transmission get in neutral for a short time between 2nd and 3rd gear when cold on hard acceleration causing a rough shift. Transmission computer has been updated with a revised software and problem has been solved”

Mathieu L., QC (2016 Kia Sorento EX 3.3-L V6)
Slipping transmission

“rams will race to5 or 6 without the car moving faster ;as though it were in neutral”

Anonymous, SC (2016 Kia Sorento LX 2.4-L 4 Cyl)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

“Car needs constant correction when is driving in highway and street”

Anonymous, GA (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)
Ball joints

“KIA recall”

Anonymous, ON (2016 Kia Sorento SX 3.3-L V6)
Steering linkage (includes rack and pinion)

“Steering was knotching. Took 3 attempts to fix”

Ronald C., CA (2016 Kia Sorento SXL 3.3-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

“Engine experienced "stalling " "rich running" in September - 12 days in the shop remedied with some sort of new sensor. 7 months later engine blew. 17 days in the shop & counting”

Anonymous, VT (2016 Kia Sorento SXL 2.0-L 4 Cyl turbo)

“After 2 repair sessions, Kia placed new engine in car. No problems since”

Scott R., PA (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)
Turbo or supercharger

“At 15500 miles engine shut down. Kia replaced plugs and wires. Mechanics said turbo failed. 1000 miles later engine failed again. Kia had for 5 weeks, could not fix. Replaced engine, turbo charger”

Scott R., PA (2016 Kia Sorento SX 2.0-L 4 Cyl turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Paint (fading, chalking, cracking, or peeling)

“Trim in edge with f door peeling - Rust in driver door”

Anonymous, MD (2016 Kia Sorento SXL 3.3-L V6)

“HOOD HAD PAINT DEFECTS WHEN WE BOUGHT & NOTICED LATER. DEALER HAD IT REPAINTED SATISFACTORIALLY”

Marjie H., KS (2016 Kia Sorento LX 2.4-L 4 Cyl)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

“Transmission shifts hard down when decelerating. Kia can't figure it out even after rebuild”

Ronald C., CA (2016 Kia Sorento SXL 3.3-L V6)

“Transmission downshifted rough at about 30 mph. Kia agreed and replaced transmission under warranty. New transmission solved problem. Kia was very responsive in taking care of the problem”

Anonymous, VA (2016 Kia Sorento EX 2.0-L 4 Cyl turbo)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Calipers

“Calipers forced the pads to seize to the disc”

Anonymous, ON (2016 Kia Sorento SX 3.3-L V6)
Parking brake

“electronic parking brake locked up and would not release”

Edward S., PA (2016 Kia Sorento SXL 3.3-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Battery (not hybrid or electric)

“two days after buying the kia the battery was dead dealership replaced it no charge”

Anonymous, MA (2016 Kia Sorento Unsure 2.4-L 4 Cyl)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Muffler

“Something in the muffler broke internally. It was repaired under warranty”

Anonymous, NY (2016 Kia Sorento LX 2.4-L 4 Cyl)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Electrical failure

“I was driving down the street and the car completely shut down. If I were on the freeway it would have been disastrous. Had the car towed to the dealership and it took them a week to figure out what was wrong. That was very disconcerting. A few months later I had an engine warning light go on and took the car immediately to the dealer. They spent another week figuring out the issue. I have had more problems in one year with this Kia than with any other car I have ever owned”

Lorna R., CA (2016 Kia Sorento SX 2.4-L 4 Cyl)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Compare 2016 Models

Similar Cars
Ford Explorer
Honda Pilot
Hyundai Santa Fe
Kia Sorento
Mazda CX-9
Nissan Pathfinder
Toyota 4Runner
This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Dec 19 2018
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Summary:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
What should you do:
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V907000
Potential Number of Units Affected: 71653
ELECTRICAL SYSTEM
Nov 30 2016
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Summary:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
What should you do:
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V862000
Potential Number of Units Affected: 10212
SEATS
Oct 24 2016
In the event of a crash, the driver seatback frame could break and fail to restrain a seat occupant, increasing the risk of injury.
Summary:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured March 3, 2016 to March 21, 2016. The driver's seatback frame may have been produced with inadequate weld joints and, as a result, the seatback may not function as designed in the event of a rear-end collision.
What should you do:
Kia will notify owners, and dealers will inspect the welds and replace the driver seatback frame, as necessary, free of charge. The recall began on December 9, 2016. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC140.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V770000
Potential Number of Units Affected: 1408
SUSPENSION:REAR
Jun 29 2016
The improper weld may break, affecting the rear suspension alignment, thereby increasing the risk of a crash.
Summary:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles. A component of the rear suspension may not be properly welded.
What should you do:
Kia will notify owners, and dealers will inspect the welds at the rear suspension cross-member, replacing the rear cross-member assembly, as necessary, free of charge. The recall began July 27, 2016. Owners may contact Kia Customer Service Department at 1-800-333-4542. Kia's number for this recall is SC137.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V480000
Potential Number of Units Affected: 7901
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
Jul 14 2015
If the front passenger seat belt cannot be latched, an occupant sitting in the front passenger seat has an increased risk of injury in the event of a crash.
Summary:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Sorento vehicles manufactured October 23, 2014, to December 10, 2014. The affected vehicles have a front passenger seat belt whose buckle latch assembly may prevent the front passenger from fastening the seat belt.
What should you do:
Kia will notify owners, and dealers will replace the front passenger seat belt buckle cover, free of charge. The recall began on August 18, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC123.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 15V446000
Potential Number of Units Affected: 2587
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Feb 13 2015
If the vehicle is unable to be accelerated, there is an increased risk of a crash.
Summary:
Kia Motors America (Kia) is recalling certain model year 2016 Sorento vehicles manufactured October 27, 2014, to January 29, 2015. Due to an improperly soldered component in the accelerator pedal assembly, the driver may not be able to accelerate the vehicle.
What should you do:
Kia will notify owners, and dealers will replace the accelerator assembly, free of charge. The recall began on February 19, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC115.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 15V089000
Potential Number of Units Affected: 12361
Check Vehicle for Unrepaired Recalls
Enter a valid 17-character VIN
Enter a valid 17-character VIN
Change Vehicle