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The Kia Sorento is a "tweener," playing in the space between small crossovers such as the Honda CR-V and midsized vehicles like the Toyota Highlander. Splitting segments like that allows the Sorento to be city friendly while offering accommodations, storage, and features akin to larger vehicles. For some shoppers, this Goldilocks package lands in the sweet spot.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
The 2017 Kia Sorento has been recalled 3 times by NHTSA. View Recalls
Research Years *Redesign year
Worse Better
00
01
02
03*
04
05
06
07
08
09
10
11*
12
13
14
15
16*
17
18
Overall Reliability Verdict
NA
NA
NA
NA
NA
NA
NA
Potential Trouble Spots
Engine Major
NA
NA
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 500,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2018 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Kia Sorento owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

“Advance Cruise Control can be dangerous as it can kick in due do a dip in the road, or go into a full stop position when not necessary. It lacks A.I. level interpretation of events”

Anonymous, NJ (2017 Kia Sorento SXL 3.3-L V6)

“While using cruise control. entire display would flash and cruise control and front distance detector would deactivate when on a freeway with many cars/trucks in front and on the sides”

Anonymous, CO (2017 Kia Sorento EX 3.3-L V6)
Display screen goes blank

“Display screen (head unit) does not activate on startup - sometimes. Stays blank and none of the features associated are available - cameras, AV system, Bluetooth phone, etc. After a few minutes, sometimes a mile, system activates and all is OK. On request for evidence, provided dealer with videos of system in that state showing odometer, tachometer, and blank screen. That was 3-1-17 and it is now 5-13-17. Dealer says they are seeking a solution. Have not had follow-up contact initiated by Deale”

Howard H., WA (2017 Kia Sorento SXL 3.3-L V6)
External music device interface (e.g., smart phone, MP3 player)

“This is the same "intermittent" connection issue that I described regarding Phone connectivity. It is only an occassional problem and occurs when I am plugged in via USB (which is what I do during long trips). I've asked the Dealer and they have no idea what I'm talking about - so the source and solution of the problem are TBD”

Chuck G., VA (2017 Kia Sorento LX 3.3-L V6)
In-dash navigation system (GPS)

“System will not maintain the traffic information provided by XM. I let the XM Radio subscription expire and then bought the Traffic subscription, but it won't work as it should. I have to activate the Traffic by calling XM when I try to use it”

Anonymous, CA (2017 Kia Sorento SX 3.3-L V6)

“Would not pull up a valid address”

Anonymous, FL (2017 Kia Sorento SXL 3.3-L V6)
Phone pairing (e.g., Bluetooth)

“Constant dropping and reconnecting of phone connection”

Anonymous, TN (2017 Kia Sorento EX 3.3-L V6)

“Bluetooth pairing and connections work fine. It is when I'm plugged in via the USB and using Apple Car Play that I experience intermittent problems. Occassionally the USB connection with the phone witll drop - which is particularly annoying when I'm in the middle of a phonecall. I don't know the exact problem, but it sometimes seems to be related to confusion between trying to connect to my phone via USB and then switching to Bluetooth after I'm already connected. TBD. I asked the Dealer an”

Chuck G., VA (2017 Kia Sorento LX 3.3-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

“Air leak driver front door at speed above 45 mph. I have not gone to dealer to have leak repaired”

Anonymous, AZ (2017 Kia Sorento LX 3.3-L V6)
Squeaks or rattles

“problem with cv joint , problem with wind noise”

Anonymous, NY (2017 Kia Sorento LX 2.0-L 4 Cyl turbo)
Wind noise

“Driver 's side wind noise at top of door/window”

Alan W., FL (2017 Kia Sorento SXL 3.3-L V6)

“loud at highway speeds”

Anonymous, NY (2017 Kia Sorento LX 2.0-L 4 Cyl turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Cruise control

“The automatic cruise control in my car failed 8 times. It would automatically shit off randomly. I would have to pull over, turn the car off and on to get it to work. I took it to the dealer every time. They tried multiple fixes, but they never worked. They flew techs from California and had Korean engineers working on it. I got a new vehicle under the MD lemon law”

Anonymous, MD (2017 Kia Sorento SXL 3.3-L V6)
Headlights

“Headlights way out of adjustment. took 3 trips to dealer to get them correctly adjusted. They appear to be again somewhat out of adjustment. Dealer worked well with us to correct the adjustment issue the first time. Just noticed that the lights seem to somewhat out of adjustment a few days ago. Have not had a chance to get vehicle back to dealer”

Anonymous, CA (2017 Kia Sorento SX 3.3-L V6)

“Auto leveling headlights have VERY short range, like 25 feet. Also, they don't seem to automatically level. They seem to be aimed downward, and left/right side cutoff are not even. The auto bending feature has very limited effect when turning. The Halogen headlights on my 2004 Subaru Forester are much more effective”

Joseph R., PA (2017 Kia Sorento SX 3.3-L V6)
Exterior lights (other than headlights)

“tow hitch module malfunction resulting in continuous illumination of the trailer's brake and turn signal lights”

Anonymous, MN (2017 Kia Sorento EX 3.3-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

“Problem with ABS module which shut down other systems, TCS, auto brake, auto hold, smart cruise, etc”

John R., ON (2017 Kia Sorento SXL 3.3-L V6)

“The controller had to be replaced as warning light came on”

Anonymous, BC (2017 Kia Sorento SXL 3.3-L V6)
Parking brake

“Wife just noticed that parking brake doesn't hold vehicle in place. Haven't contacted dealer on issue. Will be taking vehicle in to have brakes adjusted”

Anonymous, CA (2017 Kia Sorento SX 3.3-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Stability control (ESC)

“The controller had to be replaced as warning lights came on”

Anonymous, BC (2017 Kia Sorento SXL 3.3-L V6)
Traction control

“Traction control was engaging randomly and for no reason. Required multiple trips back to the dealership. Eventually turned out to be a faulty brake switch”

Steve F., CA (2017 Kia Sorento EX 3.3-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

“car jerked violently when driving”

Anonymous, OH (2017 Kia Sorento EX 3.3-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

“A week after I purchased my new Sorento I noticed the chrome molding on the passenger side was missing. The dealer had to do body work and paint to put the new chrom molding on”

Anonymous, MD (2017 Kia Sorento SXL 3.3-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“Occasionally when starting off from a stop, the car acts as if it dies -then restarts itself. I think is an ISG problem , but the dealer disagrees”

Anonymous, TX (2017 Kia Sorento EX 3.3-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

“Had some periodic starting issues. Then completely failed to start - had to have alternator replaced. Car was 1 month old. Repairs all done under warranty”

Jonathan C., DC (2017 Kia Sorento SXL 3.3-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Heated or cooled seat controls

“rear heated seat system not installed properly when purchased”

Anonymous, VA (2017 Kia Sorento SXL 3.3-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Refrigerant leaks

“We discovered the AC was not working the day we bought the car. The dealer found it was low on Freon. They claimed there was no leak but we find it hard to believe that the car came from the factory with insufficient freon”

Jacqueline M., GA (2017 Kia Sorento LX 3.3-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Dec 19 2018
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Summary:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
What should you do:
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V907000
Potential Number of Units Affected: 71653
ENGINE AND ENGINE COOLING:ENGINE
Sep 21 2017
If the crankshaft fails, the engine will stall, increasing the risk of a crash. A failed crankshaft also increases the risk of a fire.
Summary:
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
What should you do:
Kia will notify owners, and dealers will inspect the crankshaft, and, as necessary, replace the engine sub assembly, free of charge. The recall began November 6, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC153.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V586000
Potential Number of Units Affected: 62
ELECTRICAL SYSTEM
Nov 30 2016
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Summary:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
What should you do:
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V862000
Potential Number of Units Affected: 10212
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