The Kia Sorento is a "tweener," playing in the space between small crossovers such as the Honda CR-V and midsized vehicles like the Toyota Highlander. Splitting segments like that allows the Sorento to be city friendly while offering accommodations, storage, and features akin to larger vehicles. For some shoppers, this Goldilocks package lands in the sweet spot.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2017 Kia Sorento has been recalled 3 times by NHTSA. View Recalls
Research Years * Redesign year
Worse Better
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01
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11*
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13
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16*
17
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Overall Reliability Verdict
NA
NA
NA
NA
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Kia Sorento owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Android Auto

"Sometimes fails to connect for Waze; phone connection sometimes fails."

Howell G., MA (2017 Kia Sorento EX 3.3-L V6)
Apple CarPlay

"When making a call and then hanging up, the display still shows the call in process. Must turn off car, and disconnect phone to remove message."

Anonymous, OH (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)
Backup or other camera/sensors

"Advance Cruise Control can be dangerous as it can kick in due do a dip in the road, or go into a full stop position when not necessary. It lacks A.I. level interpretation of events"

Anonymous, NJ (2017 Kia Sorento SXL 3.3-L V6)

"While using cruise control. entire display would flash and cruise control and front distance detector would deactivate when on a freeway with many cars/trucks in front and on the sides"

Anonymous, CO (2017 Kia Sorento EX 3.3-L V6)
CD player

"The CD player randomly stops playing a CD. Repeated times over various CD's. Hard to get the CD to eject then. Have to shut the car off. Will take it in at next service to get fixed."

Anonymous, BC (2017 Kia Sorento SX 3.3-L V6)
Display screen freezes up

"display screen freezes and won't clear up right away"

Joe H., QC (2017 Kia Sorento 2.0-L 4 Cyl turbo)
Display screen goes blank

"Display screen (head unit) does not activate on startup - sometimes. Stays blank and none of the features associated are available - cameras, AV system, Bluetooth phone, etc. After a few minutes, sometimes a mile, system activates and all is OK. On request for evidence, provided dealer with videos of system in that state showing odometer, tachometer, and blank screen. That was 3-1-17 and it is now 5-13-17. Dealer says they are seeking a solution. Have not had follow-up contact initiated by Deale"

Howard H., WA (2017 Kia Sorento SXL 3.3-L V6)

"Display Screen periodically went blank on start up. Took videos of screen, tachometer, and other dash. Gave those to dealer. Dealer ordered replacement and dropped it in. No problem, no hassle. Works consistently. No follow-on problems."

Anonymous, WA (2017 Kia Sorento SXL 3.3-L V6)
External music device interface (e.g., smart phone, MP3 player)

"This is the same "intermittent" connection issue that I described regarding Phone connectivity. It is only an occassional problem and occurs when I am plugged in via USB (which is what I do during long trips). I've asked the Dealer and they have no idea what I'm talking about - so the source and solution of the problem are TBD"

Chuck G., VA (2017 Kia Sorento LX 3.3-L V6)

"Please see my previous comments."

Anonymous, NY (2017 Kia Sorento SXL 3.3-L V6)
In-dash navigation system (GPS)

"System will not maintain the traffic information provided by XM. I let the XM Radio subscription expire and then bought the Traffic subscription, but it won't work as it should. I have to activate the Traffic by calling XM when I try to use it"

Anonymous, CA (2017 Kia Sorento SX 3.3-L V6)

"Would not pull up a valid address"

Anonymous, FL (2017 Kia Sorento SXL 3.3-L V6)
Phone pairing (e.g., Bluetooth)

"Constant dropping and reconnecting of phone connection"

Anonymous, TN (2017 Kia Sorento EX 3.3-L V6)

"Bluetooth pairing and connections work fine. It is when I'm plugged in via the USB and using Apple Car Play that I experience intermittent problems. Occassionally the USB connection with the phone witll drop - which is particularly annoying when I'm in the middle of a phonecall. I don't know the exact problem, but it sometimes seems to be related to confusion between trying to connect to my phone via USB and then switching to Bluetooth after I'm already connected. TBD. I asked the Dealer an"

Chuck G., VA (2017 Kia Sorento LX 3.3-L V6)

"During cold weather (below 25 degrees) I had to constantly reconnect the Bluetooth and reset the clock time."

Anonymous, VA (2017 Kia Sorento EX 3.3-L V6)
Radio

"Radio would stop working and car would have to be stopped (engine turned off) and restarted to reactivate radio."

Anonymous, (2017 Kia Sorento SX 3.3-L V6)

"The Sirius radio signal became intermittent. The antenna was replaced to solve the problem."

Anonymous, WI (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)

"once in a while the screen does not accept touch commands. if you turn the car off and then on again, that resolves the issue"

Lawrence N., NC (2017 Kia Sorento EX 3.3-L V6)

"The radio doesn't come on with the power button. You have to touch the radio button each time."

Richard F., CA (2017 Kia Sorento SX 3.3-L V6)

"Sometimes (1-3 times/month), sound does not activate when I start the car. It is a very minor issue."

Seldon B., AZ (2017 Kia Sorento SXL 3.3-L V6)

"Sirius radio signal intermittently drops to weak or no signal. Dealership replaced radio, but problem remains. Have not been back to give them a chance to look at this again."

Anonymous, WI (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)

"Entertainment system including the display screen died, had to be replaced under warranty"

Robert M., RI (2017 Kia Sorento EX 3.3-L V6)
Routine software updates

"It took almost two months for Kia to figure out how to resolve the update issues."

Anonymous, KS (2017 Kia Sorento SXL 3.3-L V6)
Software update fixes

"After a routine software update that went wrong, it took Kia 2 months to figure out how to fix it. This caused changes to the screen and for certain functions that should have been available to be omitted."

Anonymous, KS (2017 Kia Sorento SXL 3.3-L V6)
Voice control commands

"Not good at recognizing phone commands related to telephone dialing."

Howell G., MA (2017 Kia Sorento EX 3.3-L V6)

"1. Voice Recognition completely does not work to pull up the correct telephone contact. 99% of the time it presents the wrong choices. I just do not use it anymore out of frustration. 2. Google Maps will only play thru car speaker when iPhone7+ is connected via USB cable to USB port of car and I select MEDIA from the dash console. When bluetooth connected alone I cannot hear Google Maps directions thru my car speaker. The cellphone talks but too low to hear while driving. 3. My previous 2014 ML350 had EXCELLENT voice recognition and bluetooth integration. And the center console wheel/knob was perfectly positioned to use and drive. By comparison oo access various things while driving I have to touch the Sorrento's screen. The screen is not convenient to reach (arm & hand bounces while driving), is either not responsive enough, or it is too responsive, making it difficult to drive and find a phone contact at the same time to the point of actually being dangerous. 4. Google Maps will NOT display on the car's screen. Only Apple Maps, which is inferior by comparison, will display on the car's screen. This is just poor integration with the phone. Whatever is displayed on the phone should be able to be displayed on the car's screen, except for movies and other things that one should not be watching while driving. 5. Overall the car's electronics with regard to Navigation, bluetooth integration and voice recognition are either just too clumsy to use and difficult to understand or they just do not work at all."

Anonymous, NY (2017 Kia Sorento SXL 3.3-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Alarm or security system (excluding aftermarket systems)

"INCLUDED WITH THE PREVIOUS PROBLEM"

Anonymous, ON (2017 Kia Sorento LX 2.4-L 4 Cyl)
Body control module

"On the first day after receiving the car, all the electronics shutdown on the vehicle. No displays, no cameras, no entertainment. We were able to drive the vehicle to the dealership very carefully. They had to replace the module."

Stephen B., SC (2017 Kia Sorento SXL 3.3-L V6)
Cruise control

"When changing the speed set at highway speeds the system would intermittently become inaccessable. The car had to be restarted to clear the problem. Kia eventually made a software update that fixed the problem."

Anonymous, CA (2017 Kia Sorento SXL 3.3-L V6)

"The automatic cruise control in my car failed 8 times. It would automatically shit off randomly. I would have to pull over, turn the car off and on to get it to work. I took it to the dealer every time. They tried multiple fixes, but they never worked. They flew techs from California and had Korean engineers working on it. I got a new vehicle under the MD lemon law"

Anonymous, MD (2017 Kia Sorento SXL 3.3-L V6)
Exterior lights (other than headlights)

"Same issue as headlights"

Anonymous, (2017 Kia Sorento SX 3.3-L V6)

"tow hitch module malfunction resulting in continuous illumination of the trailer's brake and turn signal lights"

Anonymous, MN (2017 Kia Sorento EX 3.3-L V6)

"Driver side eye lase light dimmer then other side"

Anonymous, RI (2017 Kia Sorento SX 3.3-L V6)

"Puddle lights on driver's side stopped working. They were repaired under warranty and have not been a problem since."

Richard C., TX (2017 Kia Sorento SX 2.0-L 4 Cyl turbo)
Headlights

"Headlights during driving in night light would diapered or shut off completely coursing me blind in dark. Went to service an did not fix problem . Second visit to Kia service solved problem . ( Replaced signal light switch )"

Anonymous, NB (2017 Kia Sorento EX 3.3-L V6)

"lights will on occasion spontaneously shut off. A quick wiggle of the switch will bring them back on. Problem is intermittant. Kia denies the problem exists. Not yet resolved."

Anonymous, (2017 Kia Sorento EX 3.3-L V6)

"Headlights set on "auto" went off by themselves while night driving. Happened twice, repaired by dealer under warranty."

Anonymous, NJ (2017 Kia Sorento LX 3.3-L V6)

"When on 'auto' for lights, on a few occasions we noticed the lights were on when the car was parked, locked, and no one near it with the remote key fob. We are concerned this could happen without us knowing and run the battery down."

Anonymous, (2017 Kia Sorento SX 3.3-L V6)

"Headlights go off unexpectedly and intermittently in auto position sometimes 3-4 times a night and sometimes not at all. Dealer/KIA Services cannot find problem which of course is EXTREMELY dangerous. Fortunately, we have found that turning light switch off then on again seems to return lights back on for awhile. The other workaround is to use the headlight switch on manual which we started to use but have not had enough time to assess whether this problem still exists in manual."

Anonymous, ME (2017 Kia Sorento SX 3.3-L V6)

"Headlights would turn on or off briefly. Sometimes while driving he lights would turn off then back on. This would be brief and didn't happen often. Occasionally the lights would come on when the car was unoccupied and not on. Both of these issues seem to be fixed."

Anonymous, (2017 Kia Sorento SXL 2.4-L 4 Cyl)

"Headlights way out of adjustment. took 3 trips to dealer to get them correctly adjusted. They appear to be again somewhat out of adjustment. Dealer worked well with us to correct the adjustment issue the first time. Just noticed that the lights seem to somewhat out of adjustment a few days ago. Have not had a chance to get vehicle back to dealer"

Anonymous, CA (2017 Kia Sorento SX 3.3-L V6)

"Auto leveling headlights have VERY short range, like 25 feet. Also, they don't seem to automatically level. They seem to be aimed downward, and left/right side cutoff are not even. The auto bending feature has very limited effect when turning. The Halogen headlights on my 2004 Subaru Forester are much more effective"

Joseph R., PA (2017 Kia Sorento SX 3.3-L V6)

"At night suddenly all lights went dark and came back on after app. 5 seconds."

Klaus G., BC (2017 Kia Sorento SX 3.3-L V6)

"Headlights go out randomly when needed most, at night and remain off until turn them off and back on again. Particulaly dangerous at freeway speeds in unlit areas!"

Dennis G., ME (2017 Kia Sorento SX 3.3-L V6)

"Headlights are not properly aimed. Night time driving requires use of high beams in order to see safe distance ahead."

Anonymous, TX (2017 Kia Sorento SXL 3.3-L V6)

"Headlights were turned off for a few seconds when it was in auto headlights mode, I called manufacturer and they said there is no recall for this problem so they advised me to take the car to dealer. I doubt I can show the problems so I did not take the car to dealer."

Anonymous, NY (2017 Kia Sorento SXL 3.3-L V6)
Heated or cooled seats

"Low/slow level of heat and cooling compared to previous car"

J J., MN (2017 Kia Sorento SX 3.3-L V6)
Horn

"1 Defective horn. Dealer replaced"

Anonymous, IL (2017 Kia Sorento SX 3.3-L V6)
Warning lights

"I WAS TRAVELLING TO nORTHERN Ontario FROM THE NIAGARA area aND THE TEMPERATURE HAD DROPPED 20 CELCIUSBY THE TIME WE REACHED SUDBURY AND 28 c BY THE TIME WE REACHED TIMMINS. mY DASHCLUSTER OF LIGHTS KEPT GOING ON AND OFF INCLUDING THE TEMPERATURE GAUGE BUT WAS REPAIRED THE NEXT DAY AT THE DEALERS IN TIMMINS"

Anonymous, ON (2017 Kia Sorento LX 2.4-L 4 Cyl)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"Problem with ABS module which shut down other systems, TCS, auto brake, auto hold, smart cruise, etc"

John R., ON (2017 Kia Sorento SXL 3.3-L V6)

"The controller had to be replaced as warning light came on"

Anonymous, BC (2017 Kia Sorento SXL 3.3-L V6)
Calipers

"rear caliper seized, caliper cleaned and rear pads and rotors changed"

Anonymous, ON (2017 Kia Sorento LX 2.0-L 4 Cyl turbo)

"rear caliper seized"

Gord H., ON (2017 Kia Sorento LX 2.0-L 4 Cyl turbo)
Normal routine brake wear

"Lot of mileage driven going up and down the hill or mountain ranges."

Anonymous, CA (2017 Kia Sorento LX 3.3-L V6)
Parking brake

"Electric Parking brake would not release. No manual override to free vehicle. God to tow it from my home to dealership."

Anonymous, OR (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)

"Electric parking brake seized in the engaged position. Car required towing to KIA dealer where repairs were covered by warranty."

Anonymous, BC (2017 Kia Sorento SX 3.3-L V6)

"Parking brake would not release, had to be towed to dealership for repair."

Anonymous, VA (2017 Kia Sorento Unsure Unsure)

"Wife just noticed that parking brake doesn't hold vehicle in place. Haven't contacted dealer on issue. Will be taking vehicle in to have brakes adjusted"

Anonymous, CA (2017 Kia Sorento SX 3.3-L V6)

"Electronically activated parking brake failed to release on two separate occasions within a three week period requiring tow service and rental/loaner vehicle both times. Dealer erroneously released vehicle on first visit but on second visit replaced EPB module assembly & reset E-brake shoes. Repairs; $823.45 parts/$308.00 labor PLUS a total of $280.00 in rental/loaner vehicle fees. FORTUNATELY, the first and only extended warranty I've purchased in 36 years of NEW car ownership covered EVERYTHING (sans aggravation & inconvenience)! Also experienced repeated failures of Auto Hill Hold during 1st year of ownership. Console mounted switch replaced after THIRD visit to dealership. WHY Auto Hill Hold on an automatic transmission? And what genius @KIA placed the control switch directly in front of the cup holders!?!"

David L., PA (2017 Kia Sorento EX 3.3-L V6)

"parking brake would not hold on hill."

John A., GA (2017 Kia Sorento SX 3.3-L V6)

"Electric parking brake would stick on and render the car undrivable. The dealer had it for a week and was unable to duplicate the problem. it recurred twice more before being repaired/replaced."

David V., CA (2017 Kia Sorento EX 3.3-L V6)
Premature brake wear

"Rear brakes started to pulsate at 33,000 while still under warranty. After driving, the smell of burnt brakes was nauseating. When I called the dealership, they said it's "normal wear and tear and since you didn't do the 25,000km brake service, we cannot help you" When I called Kia Canada to file a complaint they said "we do not have certified mechanics working for Kia Canada and as such must rely on the word of the dealership who has certified mechanics and unfortunately they state it's normal." The dealership offered me a discount of the cost of the brake service ($99.00) off the total price of replacing callipers, pads and rotors. I took it to my personal mechanic who replaced everything for $700. I will never buy another Kia or Hyundai and will stick to Honda, Toyota or Subaru."

Anonymous, (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)

"with my previous Audi A4 2013, the breakes had to be chaged at around 115000 km. With the sorento, I had to invest 1100$ on my brakes at 75000km. Warranty doesn't cover brakes."

Jean-Francois L., QC (2017 Kia Sorento EX 3.3-L V6)
Pulsation or vibration

"The front disc brake were supposedly needs resurfacing and the brake pads needs replacement."

Anonymous, CA (2017 Kia Sorento LX 3.3-L V6)
Rotors

"rotors wore out prematurely,had less than 20000 miles"

Anonymous, PA (2017 Kia Sorento SX 3.3-L V6)

"Rotors were slightly warped leading gradually to chatter when braking, especially under wet conditions."

Anonymous, NY (2017 Kia Sorento 3.3-L V6)

"These problems were the subject of a recent factory recall, due to potential corrosion due to moisture."

Anonymous, MA (2017 Kia Sorento LX 2.4-L 4 Cyl)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"No warning and no action to prevent hitting something or someone. System doesn't work despite much testing to determine whether it works or not. Dealer and especially KIA tech support have not been helpful in working problem."

Dennis G., ME (2017 Kia Sorento SX 3.3-L V6)

"I had to wait almost a month for the camera/sensor part to come in to the dealer."

Anonymous, OH (2017 Kia Sorento SXL 3.3-L V6)

"autonomous emergency braking system failed do to camera /sensor."

Anonymous, OH (2017 Kia Sorento SXL 3.3-L V6)

"Passenger side airbag warning light will not go off with Passenger is sitting on a blanket had Kia rep check out the vehicle .he says it’s within its limitations if you take the blanket off it will work ,told me to have my wife To sit in the backseat !What happens to handicap people that need a cushion to sit on big safety violation"

John C., FL (2017 Kia Sorento SXL 3.3-L V6)

"Was a manufacturing assembly error. Part of the sensor wiring harness runs through the headliner. A single small wire was caught between two pieces of metal and crushed - not broken. Caused Adaptive Cruise Control to not perform consistently. Forward Early Warning and Rear Cross Traffic also did not operate. Dealer and Factory diagnosed and fixed in very acceptable and satisfactory manner, especially updates and communication. They both should be commended for manner in which they handled and solved it."

Anonymous, WA (2017 Kia Sorento SXL 3.3-L V6)

"only works about half the time some times it speeds up instead of slowing down."

J G., IL (2017 Kia Sorento SXL 3.3-L V6)

"the emergency braking and collision warning have been inoperative since I bought the vehicle and Kia will not fix it. They say it passes their electrical test but it does not work"

J G., IL (2017 Kia Sorento SXL 3.3-L V6)

"The front camera was loose"

Anonymous, PA (2017 Kia Sorento SXL 3.3-L V6)

"Consistent failure of BSD. Kia keeps resetting/recalibrating. But issue returns after a few days. 4 Trips to dealer."

Anonymous, FL (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)

"emergency warning and braking give too little warning. emergency braking has never kicked in during some potential collision occurrences. Dealer said system is working as designed , Kia has changed the wording of ots brochures to indicate emergency braking may only reduce the impact of a collision--not prevent collision by emergengy braking to stop vehicle"

Anonymous, NY (2017 Kia Sorento EX 3.3-L V6)

"Right side not always detecting car. Dealer recalibrated system. Okay after that."

John A., GA (2017 Kia Sorento SX 3.3-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"Stopped producing cold air in summer. Took several attempts to fix by dealership"

Anonymous, IL (2017 Kia Sorento SX 3.3-L V6)
Automatic climate control

"(a) Design does not allow one to increase regular air intake with the fan. If the fan button is engaged, either the heater or the A/C comes on, and it is unclear if this "selection" (made by the system) is based on the inside or outside temperature. (b) Air intake (as opposed to in-cabin air recirculate) adheres to some sort of design algorithm that neither I nor the dealer service department can explain. Sometimes the "recirculate" function will not even engage; i.e., when I push the button to cut off fresh air intake - as, for example, on a very cold or very hot day - often that option will not be "allowed" and one cannot avoid fresh air intake for part or all of the ride. Even at times when I can select "recirculate," the fresh air intake will take over (and the "light" showing recirculate cabin air function will simply go off) after 3 - 5 minutes. I then have to press the button again, though the same thing occurs repeatedly. However, in some situations (again inexplicable by the dealership, except that the service department will agree that that is part of "the design") the recirculate function does remain on for longer. I have also written to Kia corporate twice to see if they can explain, but Kia has never once responded."

Anonymous, RI (2017 Kia Sorento EX 3.3-L V6)

"The cabin air switch for recirculating and fresh air would work intermittently."

Anonymous, (2017 Kia Sorento SXL 3.3-L V6)

"intermittent failure of air conditioning control buttons"

Anonymous, FL (2017 Kia Sorento EX 3.3-L V6)

"Operator manual states that one can manually control all aspects of the system if it is not in Auto mode. So far, not the case. Unable to invoke air recirculate mode (i.e., outside air vent closed) on demand. I could take along drive on a hot humid day (or a freezing cold day) and something i the system will refuse to let me shut out outside air, reportedly if it senses that windows could fog up ( according to dealership). Also, unable to simply turn on the fan to bring in outside air on a pleasant day - manually turning on the fan automatically invokes either the heater or the A/C, depending on (??) - inside temperature? outside temperature? Will not simply blow in outside air."

Ian J., RI (2017 Kia Sorento EX 3.3-L V6)

"The thermostat and gear both failed resulting in lack of control for heating / cooling."

Paul H., ON (2017 Kia Sorento SXL 3.3-L V6)

"When you push defrost you would expect it to blow on the wind the windshield. This could not be changed from the windshield to anything else. The dealer has had to order parts to get it fixed properly."

Brian W., GA (2017 Kia Sorento LX 3.3-L V6)
Heated or cooled seat controls

"heat and cooling slow and low"

J J., MN (2017 Kia Sorento SX 3.3-L V6)
Refrigerant leaks

"We discovered the AC was not working the day we bought the car. The dealer found it was low on Freon. They claimed there was no leak but we find it hard to believe that the car came from the factory with insufficient freon"

Jacqueline M., GA (2017 Kia Sorento LX 3.3-L V6)

"No ac because of leak. It has been repaired under warranty."

Anonymous, BC (2017 Kia Sorento SXL 3.3-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Air leak driver front door at speed above 45 mph. I have not gone to dealer to have leak repaired"

Anonymous, AZ (2017 Kia Sorento LX 3.3-L V6)

"air intake hose to engine had to be replaced"

Anonymous, KS (2017 Kia Sorento SX 2.0-L 4 Cyl turbo)
Seals and/or weather-stripping

"Need to replace driver's side weather stripping due to being improperly installed."

Joseph S., CA (2017 Kia Sorento EX 3.3-L V6)
Squeaks or rattles

"Dash makes a lot of noise when going over bumps. Has been to the dealership 4 times with no correction made. Gave up"

Anonymous, NV (2017 Kia Sorento LX 3.3-L V6)

"Passenger door rattle, still under warranty, will resolve at next oil change at dealership"

Anonymous, ON (2017 Kia Sorento SXL 3.3-L V6)

"problem with cv joint , problem with wind noise"

Anonymous, NY (2017 Kia Sorento LX 2.0-L 4 Cyl turbo)
Wind noise

"Driver 's side wind noise at top of door/window"

Alan W., FL (2017 Kia Sorento SXL 3.3-L V6)

"loud at highway speeds"

Anonymous, NY (2017 Kia Sorento LX 2.0-L 4 Cyl turbo)

"The window channel was broke from the factory. Dealer performed a repair, but it still makes noise."

Anonymous, VA (2017 Kia Sorento LX 2.4-L 4 Cyl)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"For three services running, the dealer found the wheels out of alignment. The first two times I had them correct the alignment. The last time I told the dealer that three times in a row was unacceptable performance and asked the service rep to explain. He replied Pennsylvania roads. Although the roads in PA are not maintained at a level that approaches the taxes we pay, I found this to be an unacceptable answer and told him so. He replied that it was not much out of alignment and that we could wait until the next service and check it again. I think that's another rubbish answer but decided to follow that course as the car is behaving fine."

David H., PA (2017 Kia Sorento LX 2.4-L 4 Cyl)
Bushings

"Rubber bushings of some kind in the rear suspension replaced under warranty"

L B., ON (2017 Kia Sorento SXL 3.3-L V6)
Electronic or air suspension

"Suspension needed factory firmware update. In car electronics needed factory firmware update."

Anonymous, NV (2017 Kia Sorento SXL 3.3-L V6)

"Steering was sticky - steering column had to be replaced."

Anonymous, AZ (2017 Kia Sorento EX 3.3-L V6)
Power steering pumps and hoses

"The steering is the problem and I don't know what particular part of the steering mechanism is the problem. The steering is sticky, notched and the wheel becomes hard to turn at highway speeds. It is fatiguing because I find myself constantly making adjustments."

Greg W., WI (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)
Steering linkage (includes rack and pinion)

"The steering is jerky. We bought it mid february and the used car dealer said it was the lane assist but it is not. we will need to take it in to the kia dealer for servicing because we cannot go on longer drives. It is very annoying to have the steering be so rough. I believe this will be taken care of under warranty, but because of the covid restrictions we have not yet bothered to take it in."

Anonymous, TX (2017 Kia Sorento LX 2.0-L 4 Cyl turbo)

"Purchased car at 17K miles last Monday. On way home (higher speeds than test drive) I noticed the steering wheel would get "stuck" near the 12 o'clock position and require a lot of force to re-align the car in my lane. Once I am able to turn it a very small amount all the sudden the power steering comes back to life and causes me to over-correct. I thought the issue was very bizarre, but upon looking up my VIN on the NHTSA I realized it is a common problem, accounting for probably 25% of the complaints. The dealership attempted to fix with a software update, but now is trying to "see if replacing the entire steering column" will fix it. Been there for 6 of the 8 days I've owned it. Reports on the NHTSA indicate that the issue may recur after it is first fixed, so I wouldn't suggest keeping the car outside of the bumper to bumper warranty."

Anonymous, FL (2017 Kia Sorento LX Unsure)

"Steering is sticky, or notched - particularly at highway speeds. This requires constant adjustments and makes it difficult to keep the car in the lane."

Greg W., WI (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)
Steering wheel vibration

"Steering turned as if it was not lubricated. A normal steering wheel turns with no drag. This steering wheel felt like it had more friction and it would stick as it was turned. The dealer tried a cheap fix which of course did not work. He then had to replace a major component to get the steering to work properly."

Brian W., GA (2017 Kia Sorento LX 3.3-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"loose body molding"

Anonymous, MD (2017 Kia Sorento SXL 3.3-L V6)

"A week after I purchased my new Sorento I noticed the chrome molding on the passenger side was missing. The dealer had to do body work and paint to put the new chrom molding on"

Anonymous, MD (2017 Kia Sorento SXL 3.3-L V6)

"The gasket under the drivers side door handle came loose. This caused it to not always lock."

Grace P., NJ (2017 Kia Sorento SX 3.3-L V6)
Paint (fading, chalking, cracking, or peeling)

"In parking lots, other drivers opening their car doors, if hitting our white Kia, would cause small streaks or impact darkening, which eventually will require a new paint job for the entire car. Month after month there are new scratches. Frustrating."

Anonymous, (2017 Kia Sorento EX 3.3-L V6)

"The chrome finish on the luggage rack rails discolored. May have been caused through mechanical buffing when dealer repainted passenger door due to minor accident"

Anonymous, (2017 Kia Sorento SXL 3.3-L V6)

"The factory paint cracked and was chipping on one small spot on the door. It was fixed under warranty by the dealer."

Gary S., NH (2017 Kia Sorento EX 3.3-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

"Occasionally when starting off from a stop, the car acts as if it dies -then restarts itself. I think is an ISG problem , but the dealer disagrees"

Anonymous, TX (2017 Kia Sorento EX 3.3-L V6)

"Extreme hesitation (At various times) after stopping and starting up. It is VERY SCARY when trying to blend into traffic.It has been checked time and again at the service department and with KIA'S advice.PROBLEM STILL NOT SOLVED."

Anonymous, TX (2017 Kia Sorento EX 3.3-L V6)
Oil leaks

"Engine oil leak where attached to transaxle. Took it to dealer twice to get it fixed."

Anonymous, NV (2017 Kia Sorento LX 3.3-L V6)

"faulty gasket seal on oil pan"

Anonymous, BC (2017 Kia Sorento SXL 3.3-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

4WD/AWD components

"It was under garantee, they change the coupling assembly-4wd"

Luc L., QC (2017 Kia Sorento LX 3.3-L V6)
Stability control (ESC)

"The controller had to be replaced as warning lights came on"

Anonymous, BC (2017 Kia Sorento SXL 3.3-L V6)
Traction control

"Traction control was engaging randomly and for no reason. Required multiple trips back to the dealership. Eventually turned out to be a faulty brake switch"

Steve F., CA (2017 Kia Sorento EX 3.3-L V6)

"The Sorento has all wheel drive system (AWD) that failed completely. It was repaired under warranty at no cost to me."

Anonymous, NC (2017 Kia Sorento LX 3.3-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Heated or cooled seat controls

"rear heated seat system not installed properly when purchased"

Anonymous, VA (2017 Kia Sorento SXL 3.3-L V6)
Sunroof

"Could not get the sunroof to close completely. It would stop at a certain point and retract again. After getting the car at a certain speed, I was finally able to close it. Not sure if a sensor was stopping it or the system needs a reset. I haven't had a chance to service it yet."

Anonymous, IL (2017 Kia Sorento SX 3.3-L V6)
Tailgate, hatch or trunk

"The hatch was found open, more than once, without my knowingly having opened it. At those times, none of 3 switches( that would ordinarily be used to close the hatch electronically) functioned. The Hatch had to be closed manually. Dealership could not reproduce the scenario, nor reportedly did they find any system problems."

Ian J., RI (2017 Kia Sorento EX 3.3-L V6)

"Plastic trim around the rear hatch shattered when a wheeled suitcase was dragged across it in cold weather. Happened 2 months and a year and 2 months after purchase during cold weather"

Anonymous, MI (2017 Kia Sorento EX 3.3-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

"Vehicle went into safe mode on 1/3/19. Kia stated the computer detected a knocking noise and the engine needs to be replaced. We are still waiting for the new engine todays date 5/25/19."

Larry D., NY (2017 Kia Sorento LX 2.4-L 4 Cyl)

"oil changed at dealer. All leaked out due to gasket failure. Towed to dealer. Oil put back in. Yellow check engine lights came on 2-3 weeks later. Engine replaced with new engine."

Anonymous, NY (2017 Kia Sorento SXL 3.3-L V6)

"Went in for an oil change when the vehicle was 10 months old, with 22,300 miles on it. Mechanic advised there was coolant in the oil and the head was warped. Engine was completely replaced."

Anonymous, FL (2017 Kia Sorento SXL 3.3-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

"Had some periodic starting issues. Then completely failed to start - had to have alternator replaced. Car was 1 month old. Repairs all done under warranty"

Jonathan C., DC (2017 Kia Sorento SXL 3.3-L V6)
Spark plugs or wires failure

"The vehicle has vibrated at a stop since 1 year after ownership and sometimes would lurch forward while at a stop. The check engine light also came on, on occasion. When I took it in, they inspected it but could not find a problem and here's a bill for $75. I was finally able to replicate it and when I took it in I asked if I will be billed just to inspect it and he said "not if the issue is cause due to a manufacturer problem." They whole 3 hours I waited I was on pins and needles since I didn't want to spend another $75 for him to tell me he can't replicate it again. After 3 hours he comes back and states that he pulled the check engine light code and it said a spark plug was not igniting correctly and was under warranty. I asked for my original $75 back and he said no because he can't confirm it was the same issue. Just a joke of a company and their customer service is absolutely disgusting. What's the purpose of "having the longest warranty in the business" if they don't honour it? Never again Kia/Hyundai."

Anonymous, (2017 Kia Sorento EX 2.0-L 4 Cyl turbo)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"At about 2 years into owning the car, the transmission got clunky-in both reverse and in gear. It felt like a "bump" or hard shift. I haven't had it checked out because I hear that it's a known problem and my lease is up in a few weeks."

Anonymous, CA (2017 Kia Sorento EX 2.4-L 4 Cyl)
Transmission sensor or solenoid

"Car would stall at low speed. Kia replaced something called Inhibitor Switch. Worked fro about a week, then had engine stall on HW at 70 MPH. Vehicle restarted. Kia said it was catalytic coverter on manifold. Did not trust this, and traded in vehicle."

Anonymous, WA (2017 Kia Sorento LX 3.3-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"car jerked violently when driving"

Anonymous, OH (2017 Kia Sorento EX 3.3-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel cap

"This is a recurring problem. The body flap that covers the fuel cap sometimes will not open. It has an electronic opener. I have taken it in to have it looked at by the Kia dealer. They say they cannot find a problem."

Anonymous, MD (2017 Kia Sorento 3.3-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
ENGINE, FUEL SYSTEM, GASOLINE
Dec 19, 2018
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Summary:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
What should you do:
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V907000
Potential Number of Units Affected: 71653
ENGINE AND ENGINE COOLING
Sep 21, 2017
If the crankshaft fails, the engine will stall, increasing the risk of a crash. A failed crankshaft also increases the risk of a fire.
Summary:
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
What should you do:
Kia will notify owners, and dealers will inspect the crankshaft, and, as necessary, replace the engine sub assembly, free of charge. The recall began November 6, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC153.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V586000
Potential Number of Units Affected: 62
ELECTRICAL SYSTEM, TRAILER HITCHES
Nov 30, 2016
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Summary:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
What should you do:
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V862000
Potential Number of Units Affected: 10212
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