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In this issue we aim to help readers sort through the complex questions they face when trying to decide which cell-phone carrier to use and how to get the most voice and data for the best value.
Our research shows that most consumers, not surprisingly, are dissatisfied with their carriers, with 27 percent indicating that they may switch carriers but are either stuck in contracts or afraid of making a bad choice. "How to Get the Right Cell Plan, and Phone, for Your Needs" includes a step-by-step guide to making those decisions, and Ratings of carriers and new phones so that you can make the best choice.
The cell-phone marketplace, however, is not the only arena in which we are working hard for consumers. Our teams in Washington, D.C., and in state capitals around the country are fighting for legislation to prevent carriers from adding hidden and unfair charges to your wireless bills, and we're keeping tabs on companies to make sure you are alerted before you go over your plan's limits.
Whether we're surveying readers about smart-phone concerns, testing phones to ensure you're aware of any quality issues, or working with government agencies to level the playing field for consumers, the one constant is our relentless effort to inform and empower you.
—Marta L. Tellado, President and CEO
This article also appeared in the February 2015 issue of Consumer Reports magazine.
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