Best Mattress Retailers
Consumer Reports asked over 13,000 members about their mattress shopping experiences. These companies earned the highest ratings in our survey.
If you’re shopping for a mattress, chances are you’re researching the pros and cons of a range of brands and models. But the truth is, where you shop for your mattress can also affect your search for good sleep. After all, your choice of retailer determines the range of options, how knowledgeable the salespeople are, and how easy it is to return or exchange the mattress if you don’t like it.
That’s why the insights from Consumer Reports’ Mattress Retailers Survey can be so helpful. Our latest surveys of over 13,000 CR members who bought a new mattress between 2025 and the first quarter of 2026 have feedback about their recent mattress-buying experiences, both online and in stores.
- Where Consumers Buy Their Mattresses
- Best Place to Buy a Mattress: The Original Mattress Factory Sit 'n Sleep Saatva Denver Mattress Company
Where Consumers Buy Their Mattresses
The pandemic sparked a surge in online mattress buying that peaked in 2021, accounting for 45 percent of all sales. Since then, the share has stabilized. Consumer Reports’ latest surveys revealed that 36 percent of mattress purchases were made online.
Where consumers shop largely determines how they buy: Online-first retailers such as DreamCloud, Amazon, Nectar, and Helix Sleep generated nearly all of their purchases online, while traditional mattress stores like The Original Mattress Factory, Sit ’n Sleep, and Sleep Country made the vast majority of their sales in-store.
Notably, many of the highest Overall Satisfaction Scores in our survey went to retailers with a strong in-store presence, suggesting that the overall shopping experience, not just the mattress itself, may play an important role in customer satisfaction.
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