Cadillac, Chevrolet, GMC SUVs Recalled for Power Steering Problem
Over 26,000 vehicles are part of the recall, but owners can fix the problem from home
General Motors is recalling 26,847 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and GMC Yukon XL SUVs from the 2021 model year because a software problem may cause their power steering system to suddenly stop working. If this happens while the vehicle is in motion, drivers will still be able to steer the vehicle but may need to use more effort to turn the steering wheel, especially at low speeds.
The power steering system also might not work as soon as the vehicle is started. If the system fails, drivers may hear a warning chime sound and see a malfunction indicator light on the instrument panel behind the steering wheel. According to documents provided by GM to the National Highway Traffic Safety Administration, power steering may work again after turning the vehicle off and turning it back on again.
Because the problem is due to faulty software, owners of affected vehicles can either visit a dealership to get new software uploaded to their vehicle or accept an over-the-air software update that will fix the problem from anywhere there’s a cellular signal.
The automaker says it is not aware of any crashes or injuries related to this recall.
• 2021 Cadillac Escalade SUVs manufactured from March 16, 2020, through July 29, 2020
• 2021 Cadillac Escalade ESV SUVs manufactured from June 24, 2020, through July 29, 2020
• 2021 Chevrolet Suburban SUVs manufactured from Jan. 6, 2020, through Aug. 3, 2020
• 2021 Chevrolet Tahoe SUVs manufactured from Nov. 11, 2019, through Aug. 3, 2020
• 2021 GMC Yukon SUVs manufactured from Nov. 12, 2019, through Aug. 3, 2020
• 2021 GMC Yukon XL SUVs manufactured from Jan. 6, 2020, through Aug. 3, 2020
The problem: A software defect may cause the vehicle’s power steering system to stop working.
The fix: Owners can either have a dealership update the vehicle’s software, or fix it themselves through an over-the-air update. If owners opt to update the software themselves, the whole process could take over an hour, according to documents from GM. It’s important to note that the vehicle can’t be driven during that time, and features such as door locks and windows might not be operational.
How to contact the manufacturer: Owners may contact Chevrolet at 800-222-1020; Cadillac at 800-458-8006; or GMC at 800-462-8782.
NHTSA campaign number: 21V455. GM’s own number for this recall is N212333900.
Check to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any open recalls that need to be addressed.
If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, it means your vehicle doesn’t currently have any open recalls. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly to see whether your vehicle has had a recall issued.