Tesla Recalls Over a Million Vehicles to Fix Faulty Window Software

    An over-the-air update will prevent the windows from potentially closing on hands and fingers

    2021 Tesla Model S in CR's studio Photo: John Powers/Consumer Reports

    Tesla is sending out a software update to certain Model 3, Model S, Model X, and Model Y vehicles to ensure their power windows meet safety standards. Currently, their windows may continue to close even if there’s an obstruction in the way, which may cause an injury. The automaker says that 1,096,762 vehicles are involved in the recall.

    In documents provided by the National Highway Traffic Safety Administration (NHTSA), the automaker said that it discovered the problem during internal testing, and found “greater than expected variations” in how the window software detected and reacted to obstructions.

    The automaker says it will send out an over-the-air (OTA) software update that will fix the problem. Tesla told NHTSA that it’s not aware of any warranty claims, field reports, crashes, injuries, or deaths related to this recall.

    Tesla has also used OTA updates to address recalls for faulty heat pumps, disabling a “Boombox” feature that didn’t meet safety standards, cars rolling through stop signs while Full Self-Driving software is active, and seat belt chimes that may not sound. These updates are becoming more common as new vehicles increasingly feature built-in wireless connections. In addition to Tesla, Ford, GM, Mercedes-Benz, Stellantis, and others have used over-the-air updates to address product recalls.

    Learn more about car recalls at CR’s guide to recalls.

    The Details

    Vehicles Recalled
    • 2017-2022 Tesla Model 3 sedans manufactured between July 2, 2017, and Sept. 16, 2022.

    • 2021-2022 Tesla Model S sedans manufactured between Jan. 19, 2021, and Sept. 16, 2022.

    • 2021-2022 Tesla Model X SUVs manufactured between Feb. 12, 2021, and Sept. 16, 2022.

    • 2020-2021 Tesla Model Y SUVs manufactured between Nov. 26, 2019, and Sept. 16, 2022.

    The problem: Faulty window software may not meet federal motor vehicle safety standards (FMVSS) regarding automatic window reversal systems as stated in FMVSS 118, Section 5. In some circumstances, the windows may exert more force or retract less distance than is allowed, which could cause injuries.

    The fix: Tesla will send an over-the-air software update to affected vehicles free of charge.

    How to contact the manufacturer: Owners can call Tesla at 877-798-3752. In addition to the OTA software update, Tesla will notify owners of affected vehicles by mail on Nov. 15, 2022.

    NHTSA campaign number: 22V702. Tesla’s own number for this recall is SB-22-00-013.

    Check to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any that need to be addressed.

    If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, it means your vehicle doesn’t currently have one. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly.

    Stay informed about recalls that might affect your vehicle by using our Car Recall Tracker.

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    Keith Barry

    Despite my love for quirky, old European sedans like the Renault Medallion, it's my passion to help others find a safe, reliable car that still puts a smile on their face—even if they're stuck in traffic. When I'm not behind the wheel or the keyboard, you can find me exploring a new city on foot or planning my next trip.